Ashberry Homes Reviews 699

My experience in purchasing a new home at Chellaston Ford came down to Michael’s knowledge, experience and patience!
He guided me through every step and took time to listen, demonstrate the features and turned my wants and aspirations into reality. I highly recommend his attention to detail and listening skills to be the best I have experienced. He is an asset to any organisation that he will work for. I have yet to speak to the customer service team, if they follow Michael’s approach I will be very happy.

Buying our new home with Ashberry has been a great process. From the start, Maxine at Trident Way has been very helpful guiding us through the process and assisting with the sale of our previous house. The properties and site look fantastic and we would recommend anyone to look for a new home with Ashberry.

Popped in for our second visit to Ashberry homes at Whitford Heights last weekend and had the most amazing time! As first time buyers, we’re relatively new to this and Rick couldn’t have been more helpful - going above and beyond to show us different homes and give us as much information as he could. We have fallen in love with a house type and are eagerly waiting for its release, thinking of any excuse possible to go back to the site and speak to Rick to get even more excited!!! Couldn’t have been a more positive experience!

Our agent Dawn is helpful and patient and has supported us throughout the process. She is friendly but professional and has gone above and beyond

We recently purchased our new home from Ashberry Homes at Chellaston Folds, and the entire experience has been exceptional from start to finish. The quality of the build is outstanding, with great attention to detail and a real sense of craftsmanship throughout.
Mikey and the team were incredibly helpful and supportive at every stage of the process. They kept us well-informed, answered all our questions promptly, and made what can often be a stressful experience feel smooth and straightforward.
We were particularly impressed with the finish of the property and the thoughtful design—everything feels modern, well-planned, and built to last. Any minor queries we had after moving in were dealt with quickly and professionally.
Overall, we couldn’t be happier with our new home and would highly recommend Ashberry Homes at Chellaston Folds to anyone looking for a high-quality property and a reliable, customer-focused developer.

This has been an incredibly frustrating and unacceptable experience for around six months since we moved in.

One of the key reasons we chose to buy a home from Ashberry was the promise of home automation. Unfortunately, that has turned out to be completely misleading, as the system has not worked from day one.

The heating system in particular has been a complete mess. The thermostat automation has never functioned, and the boiler runs non-stop 24/7 even after reaching the set temperature. This isn’t just uncomfortable—it’s forcing us to spend extra money on completely unnecessary heating costs. Watching energy bills go up because a basic system doesn’t function properly is beyond frustrating.

To be fair, the site manager has been responsive and made efforts to address the issue, including arranging visits from an electrician and a plumber. We also appreciate the support provided by the sales team during the purchase process. However, despite these efforts, the problem remains unresolved. When we raised that the thermostat itself might be faulty, the Ashberry customer service team informed us that the manufacturer no longer supports this product in the UK, and the only option offered was to control it manually—which is simply not acceptable for a modern home, especially one marketed with “home automation.”

On top of that, the broadband situation has been equally disappointing. There was no network available for over a month after moving in, causing major disruption—especially when working from home and managing daily life.

Overall, this experience has been stressful, costly, and exhausting. Essential systems like heating and internet should be fully functional from day one, and features that influence buying decisions—like home automation—should work as promised. Unfortunately, that has not been the case here.

Really great team at chellaston fold ,
Both of the staff you have there made us feel really at home, showed us different properties you have for sale on site.
Describe everything on the plans etc and extras in detail.
Well done.

Michael and Rick were so welcoming, informative and professional. They answered all my questions and were able to give me space to process my decisions.

Great help, assistance from the whole team. Excellent team work Every one willing to help and support.

I dealt with Steph at the Wickets development and I would like to thank her for all her hard work, professionalism, and understanding. She was always reaching out, checking in, and going the extra mile,

Sally is amazing very friendly nothing is too much trouble made the process of choosing easy

Friendly and informative showed us everything we needed to know about our purchase

Eve was excellent, really helpful

Ashberry homes is great. Those sales advisor is professional and very detail to explain to me in the reservation process.

Customer service attendant was of great help

New Cardington Gate Ashberry Homes team, especially Lorraine & Adam have gone above and beyond to support us as first time buyers throughout the new build buying process. From the initial phone call, to choosing our upgrades, to home demo and move in day. Thank you so much for everything :)

From our very first enquiry through to the finer points of negotiation, Anna has been nothing short of exceptional. Purchasing a new home is never a small journey, and yet she guided us through it with a rare combination of professionalism, warmth, and genuine care.
Her communication has been first class throughout—clear, timely, and always thoughtful. What stood out most was her ability to truly listen. She treated both my wife and me with the utmost respect, taking time to understand not just our requirements, but our concerns and aspirations as well.
I must also commend her composure and integrity during what I would describe as a robust negotiation process on my part. She remained calm, fair, and principled throughout—never defensive, always constructive—and consistently worked towards a balanced, win–win outcome. That is a mark of true professionalism.

In an industry where experiences can vary greatly, Anna represents the very best. She is a credit and a great asset to Ashberry Homes, and we are deeply grateful for her support in what has been a significant milestone for us.

The sales team are excellent , Alan at Ashberry brierley view does an excellent job in keeping you informed and Trevor the site manager is first class , great team , thanks for all your help in making our journey to buy plot 300 seamless. Matt

Excellent service. Extremely helpful staff. Nothing too much trouble. Thorough explanation of process.

They talked us through everything well calmly and the sales lady was so welcoming