We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Darren managed to get me a Netgear product that was really difficult to get hold of - even from the manufacturer. His perseverance and commitment was brilliant, and he kept me up to date all the time... Toon meer

Beoordeeld met 1 van de 5 sterren

I bought a printer which broke down. The paper stuck, and they asked me to send photos, which I did, they then told me I pulled the paper out the wrong way. Which I didn't, also the paper should not... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Our printer is used in a workshop environment and consequently get a bit of hammer, get dirty and so getting reconditioned or graded options is sensible for us. Never been let down, great communicatio... Toon meer

Beoordeeld met 5 van de 5 sterren

We needed some additional memory for our server and after a Google search came across Athema. Their price was extremely competitive against other retailers which seemed to good to be true. I e-mailed... Toon meer

Bedrijfsgegevens

  1. Computers en accessoires winkel

Informatie afkomstig van verschillende externe bronnen

Reseller for a wide range of IT related products, such as toners and inks, refurbished printers and consumables and exdemo products.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

191 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,4

Alle reviews

(191)

7 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

HP LaserJet P2055dn refurbished

The received an invoice for the HP LaserJet printer I ordered very quickly and the printer itself was delivered in two days. For some reason it went to an address a little down my road but I was alerted and managed to pick it up the same day. The printer was very securely packaged and appears almost like new. I received quick feedback on how to download a printer driver I needed and it is nicely set up. So very happy with the service so far.

16 maart 2022
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Poor systems lost them a sale.

Their systems and lack of careful checking failed them. I ordered a refurbished colour printer from Athena online. After a day I enquired re likely delivery date only to be told they did not have this printer in stock (despite accepting the order and payment). Offered a mono one instead for same cost (mono probably another error on their part) so I looked elsewhere. Staff sounded very helpful.

9 maart 2022
Review zonder uitnodiging
Logo Athema

Antwoord van Athema

Hi Michael, we were simply out of stock of the printer you ordered, we did try to offer you an alternative model as per your request but we realised it was a mono printer which we then emailed you back to let you know. We then said we would try to find a colour model but you then said you had bought another one from elsewhere. We never accept an order until you order has been completed. All payment are AUTHORISED and never taken until the goods are shipped. Your order and payment has since ben cancelled. I don't think this deserved a 2 star review?

Beoordeeld met 5 van de 5 sterren

Great service and purchasing experience

I ordered a monitor from the store, and it was delivered very quickly. No issues at all with the purchase, and Darren was very quick to respond to any personal inquiries. I highly recommend.

20 januari 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Not trustworthy

I ordered a monitor which was advertised as being new but was reduced as it had a damaged box.
When the monitor arrived, the box was fine but I was concerned as it had been closed by brown parcel tape and all of the internal items had clearly been opened.
I raised my concerns with the owner of the store who tried to argue that the item was indeed new and was not a returned item. He claimed that it had just been opened for the purposes of testing as the box was damaged.
This can’t be true however as the monitor’s info screen shows that it has 116 hours of use and the box actually contains the original delivery note with the customers name, address and mobile number on it as well as a returns note for comet!!
I will say that the vendor offered to arrange to collect the item if I wasn’t happy with it and I have decided to keep it as the monitor actually appears fine.
That being said I’m annoyed at the product essentially being miss-sold to me and I certainly wouldn’t order again for that reason.

24 november 2021
Review zonder uitnodiging
Logo Athema

Antwoord van Athema

Andrew, this was a mistake by my vendor and not by Athema, I did tell you that we'd be happy to collect the screen from you and give you a full refund because of this. The screen was in clearance hence the very low price you paid. I'm sorry about this but did this really deserve a 1 star review?

Beoordeeld met 1 van de 5 sterren

SCAMMER

SCAMMER
I bought a laptop as new.. but I found that it has been refurbished .
After two days I have a Virus and the touchpad didn't work at all, I have checked the Device manager for mice system .. but there was no any mice system to fix the touchpad problem.
After I sent back to them and waiting for a while I have been informed a false information as I required the Technical support engineer report ,they cut the lines off with so rude behaviour.
Therefore I would not recommend them to anyone else.

5 november 2021
Review zonder uitnodiging
Logo Athema

Antwoord van Athema

Absolute nonsense! The laptop was brand new direct from ASUS! The customer informed us that the laptop was "hacked" while in her posession, also that she had a virus on it and blames us for this? We therefore collected the laptop from her and then fully refunded her. She then wanted compensation? No pleasing some people!

Beoordeeld met 5 van de 5 sterren

We needed another printer of the same…

We needed another printer of the same make and model to match existing equipment so we went for a refurbished one from Athema. Ordering and delivery were quick and straightforward and everything worked as it should.

13 oktober 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Above and Beyond the Call of Duty

My HP Printer had become problematic in that on some pages the print was faded. Having explained the problem to Darren who in turn sought the advice of an engineer, I was given some advice which cured the problem and my printer is again printing beautifully. I was totally impressed with the way Darren went above and beyond the call of duty when in reality he wasn't obliged to. Wonderful Customer Service.....

6 oktober 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A* Customer Service, will definitely use again

Great customer service. I bought a clearance item, and the team were very helpful in explaining exactly what the issues with it were and making sure I would be happy with the goods, which I absolutely was. Have bookmarked their site for next time.

6 oktober 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bought a refurbished HP MFP M277n…

Bought a refurbished HP MFP M277n printer, as we already owned a couple of them. Quick delivery and as we already have them, easy to setup.

Also had some advice on a printer we have some trouble with. Still troubleshooting that at the moment.

5 oktober 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent company

Athema offers the best service you can ask for.
They have sent my printer very quickly and dealt promptly with a toner issue.
I am very happy with my purchase.
Thanks!

21 september 2021
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer