Audley Travel - UK Reviews 

This is our third experience of booking with Audley. We've always had a brilliant experience from start to finish with them. On this occasion we were caught up in the chaos in the UAE and we are so grateful for the support we had in rearranging our flights/transfers/hotel extension. They were in constant contact and really brought our stress levels down so we could still enjoy the majority of our holiday. The accommodation and tours they organised for us were amazing. We always feel we are getting a personalised service from Audley - on this occasion Anna was our representative and was absolutely brilliant. The duty team were also on hand out of hours and were really supportive and reactive.
Will be planning our next trip with Audley soon!

On 17th February, I wrote a review expressing how disappointed I was with the lack of communication from the Audley team regarding a holiday I was booking to Costa Rica. I have since learned that this was due to an internal breakdown in communication on Audley’s side.
When you raise a complaint with a company, you quickly get a sense of their professionalism by how they respond — and I have been very happy with the way my concern was handled. The team took it seriously, addressed the issue promptly, and made sure I felt listened to.
I really appreciate the effort taken to resolve the situation, and I’m pleased with how it was managed.
It has ensured I will contact Audley again for my next journey

We cannot recommend Audley enough, five star service.
Ben Harwood was excellent in planning our bucket list tailored holiday to Vietnam, he was so knowledgeable ensuring our trip was perfect from accommodation to excursions, taking into account exactly what we wanted out of our trip as a family. The personal touch and bespoke service is really what makes Audley exceptional. Ben was amazing throughout and always on hand to answer any questions.
Due to the current situation in the Middle East we really didn't think our trip would go ahead. As Ben was out of office Hannah Alderson has gone above and beyond to find alternate flights and secure our trip for this week. We are truly grateful to Hannah for the past week handling the situation in such a calm and professional manner under the circumstances.
It's our first trip with Audley following a friends recommendation but it certainly won't be our last.
Thank you Ben and Hannah.

We used Audley to organise our first trip to beautiful South Africa.
The whole experience was excellent from booking though the brilliant agent Megan Capon, right through all the transports, world class hotels and top notch guides, tours and other experiences.
All went without a hitch, and some communications whilst we were there for clarifications were answered promptly and most helpful.
All in all a wonderful job well done.
David & Alison

We have used Audley many times over the years and always received excellent service. Our latest trip to Malaysia was no exception in that the itinerary offered great a variety of experiences, beautiful accommodation and extremely efficient travel arrangements. On top of this, the way Audley were able to change our return flight arrangements due to the middle east crisis was outstanding.

From the very beginning the organisation was excellent. The Itinery was well thought out, particularly taking into consideration my partner's mobility issues. All of the Guides, accommodation and trips were extremely good. Audley went above and beyond to get us home after our flights were cancelled. Amazing experience.

Audley looked after us really well throughout the booking process and the holiday. When an airport was closed for 10 days they worked assiduously to make new travel arrangements

Tailored planning, preparation and ready support is the forte of Audley approach, making a three week tour around the Philippines a stress-free and fantastic experience. David took great care to ensure the route, accommodation and excursions were suitable for our needs and expectations. Communication via the app was faultless, together with the support from local guides that gave a high degree of reassurance. Highly recommended.

The country specialist was very knowledgeable, asked lots of relevant questions in order to get a handle on exactly what we were looking for, and then came up with, what promises to be, a great itinerary.

We booked a holiday with Audley to Vietnam and Cambodia with a stop over in Dubai. From the beginning it was an excellent experience. Joanna, their specialist for Indochina, met with us by Teams and worked to make an itinerary which was tailored to our wishes. In the following weeks she gave us plenty of opportunity to ask further questions and fine tune the itinerary and everything was arranged efficiently. Since our initial meeting, communication has been excellent.
When the conflict in the Middle East arose, just before our departure, there was a timely email from the managing director of Audley telling us what we should expect. A full 4 days before our intended departure we were phoned by Joanna who had managed to secure us flight tickets with another airline with a departure date just a day later than our original holiday. In addition, she went through our other options in keeping with best practice.
In the end we decided to postpone our holiday and Joanna is now rebooking our same itinerary for the end of the year!

I have been thinking about taking my children to Bali and didn't know where to start with all the planning so I got in touch with Audley Travel. Ross is so knowledgeable on Indonesia and suggested which route to take through Bali, where to stay and what day trips to do and shared his experiences of the country with me. He also always called on the day he said he would and at exactly the time we had arranged! I would highly recommend using this company to help you plan your trip of a lifetime.

Our trip of a lifetime was put into turmoil due to the war in the gulf, we had to rearrange new flights as unfortunately our original ones had to be cancelled. Joanna at Audley was so patient, calm and so helpful with us, saving our holiday and didn't mind that we asked the same question 3 or 4 times, we cannot praise her enough or her colleagues who were all a pleasure to deal with. Thank you all again.

We have just booked a trip to Canada. Leo was very knowledgeable and very helpful, especially as we made some changes to the original plan before booking.
We had a very useful Teams call in the final stages, which made the experience very personal. In addition, we are picking his brains about our trip to Venice next month (not an Audley trip!) as he is a Venetian! Extra points for that!

I have just returned from an amazing trip to Vietnam and Cambodia.The trip was planned meticulously by Ben Harwood who was amazing throughout. He planned everything from start to finish and his recommendations were spot on as I was able to see and do so much in the required timeframe. His attention to detail is also second to none. This is the 3rd time we have used Audley Travel as well as recommending them to many family and friends who have also had the same amazing experience. They only work with the best people in the country you visit (tour guides, drivers etc) and really do provide a VIP service. You are made to feel very special from the moment you land and are looked after in every way. Thank you Ben for making a bucket list trip come true. You really are a credit to Audley Travel.

Sharon at Audley paid special attention to the details of our holiday requirements and followed though with advice gained from personal experience. If this attention to detail continues throughout the holiday we are in for a wonderful time.

Our travel coordinator (Becca) spent a lot of time with us understanding what it is we liked, wanted to visit, likes and dislikes. She then formulated a suggested itinerary, which we finessed together. Having just returned from our 5 week Australian adventure, my wife and I said there was no part of our trip that in hindsight we would change/adjust/delete. The whole trip was perfect.

We have just returned from a wonderful holiday in St Lucia organised by Audley specialist Stacey Lockhart. We were fairly late booking but she came up with two great hotels which really suited us. She was so helpful and friendly and kept us well informed throughout. Definitely an A+ experience!
We have had several holidays with Audley over the years and have never been disappointed.

Sabreen created an incredibly exciting and varied itinerary for our trip to Japan! And was very understanding of our budget which meant we had a tailored trip without worrying about going over budget! Highly recommend her personal knowledge on Japan!

We are so happy that we chose Audley for our trip to New Zealand. From start to finish it was an excellent experience. The thought of having to organise a one month itinerary was quite daunting but Elly at Audley was great at understanding what we were looking for and created something that turned out to be perfect. We had stopovers in Singapore which worked really well, especially on the return leg. The choices of hotels were all good, as were the selected venues and trips. When people ask what were our favourites, we always struggle to choose 🤔 . We will definitely choose Audley for next big adventure.

We have used Audley Travel for all our long distance trips. We cannot praise them enough for their knowledge of the countries we’ve visited. On our recent 30day trip to New Zealand Amy Waters was our point of contact and organised all the details of our flights, accommodation and hire car. Her knowledge of each area we visited was exceptional and her suggestions for things to do and places to eat were spot on. When a flight was changed Amy and the team sorted it within 2 hrs. Knowing the level of efficiency Audley provides ensured we were able to enjoy our holiday stress free.
Thank you Amy for giving us such an amazing holiday.