Audley Travel - UK Reviews 

Fantastic holiday. We spent 1 week with a very knowledgable guide, who looked after us incredible well. Nothing was too much trouble. Audley had the balance right between site seeing and relaxing. The accommodation was extremely comfortable. Jess had worked really hard with us to make sure that that the itinerary suited our needs.

Audley look after you from start to finish. Getting you through the airport goes smoothly Pickup and Drop offs are planned to perfection.
Our Specialist picked the most amazing Resort for us as a family.
Communication with our specialist was excellent.

Audley came up trumps!”
We used Audley Travel to help plan our first visit to Thailand. It had always been a destination we wanted to explore, but we never booked as we were unsure of the best places to visit and stay in such a fascinating country.
I contacted Audley last summer and spoke to Saskia — and that’s where our journey to the most amazing holiday began! She was incredibly helpful. I shared our initial ideas, and she created a fantastic itinerary. We then decided to include our friends, add a few days in Dubai, and make a few other changes — nothing was ever too much trouble. Saskia quickly adapted everything and came back with a revised plan that suited us perfectly.
We ended up having the most wonderful holiday and completely fell in love with Thailand. Our guide for the first 10 days, Nok, was fantastic and truly made our trip unforgettable — thank you!
We are now home safe and sound after our trip was extended from three weeks to nearly a month due to the conflict in the Middle East. We were relaxing on sunbeds when we heard the news, and while other holidaymakers at the hotel were desperately trying to rearrange their flights home.
Audley took all that stress away from us. We were very fortunate to be able to stay on at our hotel in Khao Lak for the extra time, and Audley handled everything seamlessly. Our flights were rebooked, and they even secured us a direct flight home from Bangkok to London.
We can’t thank them enough!

From the moment we started planning our WOW holiday with Audley Travel, we had exceptional service. We were given realistic options within our price range and advised on how to make the most of our holiday. They made us feel special from the first telephone call, right up to a follow-up call on our return to hear about our fabulous holiday. Our travel plans had to be changed due to the war in the Middle East, but we still didn't need to worry, as Audley Travel worked through the night to arrange an alternative route back home. We would not hesitate to use Audley Travel again or recommend them to anyone looking for a holiday of a lifetime!

Recently travelled to Vietnam with Audley, organised by Jonathan. Great holiday packed with all the things we personally wanted to do. We like food and architecture, seeing what the locals do and eat. Everything we had was amazing. We were due to fly via Dubai and recent events have stopped that. Jonathan had arranged new flights on our expected day of departure and also rearranged a trip so we won't miss anything. Jonathan went above and beyond. Fantastic holiday and a fantastic service.

We have just returned from a fabulous trip to Sri Lanka. Will at Audley took a great amount of time putting together a brilliant agenda covering the "southern circuit". The Hotels were always very comfortable and each had their unique charm - from Colonial splendour (Columbo)to the idiosyncratic Buckingham Place and the tranquil Ellerton Lodge. We saw a huge variety of places and wildlife. We were unfortunate to have been caught up in the war resulting in our return flights being cancelled, however Will and the team were excellent at sorting out our re-routing via Singapore - albeit some days later. It must have been a stressful time for them in the office !The offers to help organise our extended stay were very welcome. It is reassuring to know that when things do go wrong the team were there to sort it out so that our holiday memories are all good

What a great service from Kate Dunlop at Audley travel
We normally book independently but will definitely carry on using a Travel agent now
Because we did we get a full refund from them for our cancelled holiday to Dubai
The whole experience has shown me how Professional Audley Travel are extremely efficient helpful and knowledgeable I hope everyone stays safe on their travels to the Middle East at this difficult time

We used Audley to book our one-time-only trip to South Africa. After initial discussions with Robyn Hutchins, a South African specialist, concerning our requirements she put together a well planned personalised itinerary. The areas and hotels she suggested were lovely and perfect for us.
Due to trouble in the Middle East our flight home via Dubai was cancelled and had to be re-arranged. Audley dealt with this and kept us informed by email so our holiday was not spoiled in any way.
We found Audley a highly professional and reliable company and would not hesitate to recommend or use them again.

My husband and I are not long back from a fabulous trip to Kenya, organised by Theresa Arachi. My absolute goal was to stay at Giraffe Manor in Nairobi, which is a very difficult ask, but Theresa pulled it off, and we had the most wonderful time there. And our two safari trips were a terrific experience also.
We had a hitch with Kenyan passport control which Audley and their team on the ground sorted out swiftly and efficiently.
The true worth of a travel agency is not when things are going to plan but when things go wrong and Audley were amazing and reassuring at all times. I would have no hesitation in recommending Audley Travel.

We just had another Audley holiday, this time 3 weeks in South Asia, and it was another successful trip. Our regional expert was very helpful in the planning stages, customising the itinerary and accommodation to our own preferences, and we were given plenty of advice. We felt like we had 5* treatment with our airport and hotel transfers and also the pre-booked tours. Hotels were well chosen. Everything went smoothly, but someone was always available to contact for info. Highly recommended.

We’ve just returned from a fantastic 4 week trip to South Africa organised by Isabelle Evans. The itinerary she put together was carefully thought through and planned, which enabled us to have a fabulous first time trip to South Africa. The accommodation exceeded our expectations and the excursions were excellent.

Audley travel were fantastic and were both professional and friendly. The logistics from start to finish were perfect and worked like clockwork. We were met at the airport on arrival and seen through the airport as far as possible on our departure. The advice we got from Mark Robinson on the holiday demonstrated that he actually listened carefully to what we were after and used his experience of the area to choose the perfect location for us. Mark told us what to expect from the location in terms of restaurants and bars and he was spot on.
I would highly recommend Audley travel and will definitely use them in future.

If you are thinking of a trip where you would like to explore/tour/sightsee then do not hesitate to go with Audley travel. We have just come back from Thailand, absolutely amazing. Although a heartwarming country with beautiful friendly people it was Audley that really made this trip. Everything was taken care of, transportation, guide, hotels, all personally selected to fit our criteria, wants and needs. Even with the Middle East issues where yes our flight was cancelled, Audley travel sorted this efficiently and communicated throughout so the experience did not effect our holiday apart from give us five extra nights in the most amazing place in Khak Lak. We have loved every single moment and everyone we interacted with booked by Audley drivers/guides etc. were lovely special people who we will never forget. We have seen so much and definitely wouldn’t have been able to do this by ourselves. Thank you Audley and if you are even thinking about using Audley travel do not hesitate can’t recommend them enough.

Leo Montavoci is amazing! He just crafted a Canada itinerary for me. Not matter what the question was Leo had the answer, his super knowledgeable of the destination, hotels and activities. Thank you so much loved the process from is start to finish

This was our first time booking with Audley & I did so reluctantly on the advice of friends as our trip was to South America incorporating Chile, Bolivia & Peru. We have been delighted with the whole experience from start to finish especially the in country service great guides, wonderful hotels and we can certainly recommend them too.

Audley were very helpful in dealing with our trip to Abu Dhabi and the Maldives, which has had to be cancelled. Very professional and timely advice and assistance from our country specialist. You can tell the measure of an organisation by how it responds when things don’t go to plan, and Audley have been exceptionally good. We will rebook with them as soon as possible!

Excellent itinerary which was 'bespoke' following helpful and knowledgeable pre trip discussions with Will and (later) Thomas Carroll. Very very pleased with the overall trip and loved the choice of accommodation and activities. Will be rebooking with Audley Travel in the future.

What a shame we were unable to travel with Audley to Dubai. Thanks to Kate who was excellent throughout and look forward to organising another holiday soon.

This is our third experience of booking with Audley. We've always had a brilliant experience from start to finish with them. On this occasion we were caught up in the chaos in the UAE and we are so grateful for the support we had in rearranging our flights/transfers/hotel extension. They were in constant contact and really brought our stress levels down so we could still enjoy the majority of our holiday. The accommodation and tours they organised for us were amazing. We always feel we are getting a personalised service from Audley - on this occasion Anna was our representative and was absolutely brilliant. The duty team were also on hand out of hours and were really supportive and reactive.
Will be planning our next trip with Audley soon!

On 17th February, I wrote a review expressing how disappointed I was with the lack of communication from the Audley team regarding a holiday I was booking to Costa Rica. I have since learned that this was due to an internal breakdown in communication on Audley’s side.
When you raise a complaint with a company, you quickly get a sense of their professionalism by how they respond — and I have been very happy with the way my concern was handled. The team took it seriously, addressed the issue promptly, and made sure I felt listened to.
I really appreciate the effort taken to resolve the situation, and I’m pleased with how it was managed.
It has ensured I will contact Audley again for my next journey