There were some difficulties finding my tickets because of multiple accounts. I was directed by Carlita to perform a few tasks to get access to my tickets. There were a few tech issues in my end but C... Toon meer
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Lees wat reviewers zeggen
What made the experience great was LUIS who was professional, patient, an actual human, and a music lover! Plus he was super reassuring that he could help me out because I was kind of panicked after b... Toon meer
I purchased tickets for Teddy Swims - the presale code was sent and I was in business!! (or so I thought) Once the tickets were purchased and sent to my account, I realized they were for the wrong... Toon meer
Absolutely terrible customer service. Unable to transfer tickets through the mobile app or the desk top app. Was told someone would reach out to me through email to resolve the issue the day of the ev... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Official tickets and your source for live entertainment
Contactgegevens
Verenigde Staten
- www.axs.com
4,4
Uitstekend
17K reviews
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Kyle B
Kyle B. did such an amazing job. He calmed my nerves and made me feel better about the situation. Highly recommend!
10 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Noelle,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Anetrice from AXS tech support spent 30…
Anetrice from AXS tech support spent 30 minutes working with me so I could log in and get my tickets. The service provided was thorough and professional. Thank you!
10 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Axel,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Meine Tickets wurden storniert… ich in…
Meine Tickets wurden storniert… ich in zu enttäuscht
10 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Valeri,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Casey K was extremely helpful
Casey K was extremely helpful, addressed my issue and helped with getting it fixed.
10 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi annie,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Kyle B helped me do an exchange for an…
Kyle B helped me do an exchange for an upgrade to tickets and he was a big help!
10 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Tori,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
they have no way to troubleshoot and…
they have no way to troubleshoot and just push you off.
App never works and they say you cant use wifi or you acct gets banned. very hard time to access the tickets you bought because you cant even access your account if you get flagged to be a bot because of spotty connection
10 april 2026
Review zonder uitnodiging
Ashley H was great
Ashley H was great. Hoping she can upgrade my tickets for me!
10 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Andrea,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
This company never sent our wristbands…
This company never sent our wristbands out . Our event is in 1 day . They don’t answer or respond to messages. UPS that the use never delivered our wristbands supposedly Mail innovations that UPS uses can’t tell us any info . Don’t use this company!!!!!!
9 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Matthew,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
It was great support that Ashley guided…
It was great support that Ashley guided me to solve my problem for account merger, step by step. Thanks again!
10 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Nayu,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Ashley H
Ashley H. Was super helpful in getting me the answer I needed and looking into my concern. My suggestion would be more for the live chat system. When I initially signed on no one reached out and I was kicked out of line. It would be nice to not lose my spot in line because of being idle due to the wait time of an agent being available
9 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi customer,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
very clever and impressive
very clever and impressive, solve our problem so quick
9 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Lingfeng,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Luis was exceptional
Luis was exceptional! He called me by name multiple times throughout my call and made me feel valued as an AXS customer. I had made a mistake entering my email for my ticket purchase and he was quickly able to assist me. This was one of the best customer service experiences I’ve had in a while, especially over the phone. I too am in customer service and I know people are always quick to leave bad reviews rather than take the time to leave a good one. Luis and his team resolved my issue with ease in no time. His attitude is amazing and he makes it feel like you’re on a call with a friend. Absolute 5 out 5 experience.
9 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Jack,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
If I could give you less than one star
If I could give you less than one star, I would absolute garbage the way your customer service works. First person hung up the phone on me without answering my question. Second, one would not wait for me to respond and then disconnected it from the chat.
9 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Daniel,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Kyle was super helpful in helping me…
Kyle was super helpful in helping me solve my issue. Totally recommend him!
9 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Clay,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Issues with purchase
When checking out, glitch with accepting credit card payments. Sat on hold waiting for a customer service agent on the live. Chat for 10 minutes when finally got agent, she said she was putting in a ticket so I should be able to complete the purchase in an hour and then just ended the chat before asking if I had any other questions, which I did. Now I have to sit on hold again to wait again just to find out what to do if I’m still not able to purchase tickets in an hour. Since there are not only issues with AXS’ billing tech and the customer service is poor, I might as well pay the extra $15 to get my tickets from another platform
8 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Danielle,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Casey K rocks
9 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Katie,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Écœurant
Franchement, expérience déplorable avec AXS. On frôle l’arnaque légalisée. Des prix affichés à un moment donné qui explosent sans aucune transparence au moment du paiement, le tout sous couvert de “tarification dynamique” dont personne n’est clairement informé. Résultat : on passe de l’envie d’assister à un événement à un profond sentiment de s’être fait piéger.
Le pire, ce n’est même pas le prix, c’est la méthode. Aucune considération pour le client, aucune éthique, juste une logique de profit poussée à l’extrême. On a vraiment l’impression que tout est fait pour profiter de l’engouement des fans sans la moindre limite.
À ce niveau-là, ce n’est plus du service, c’est du mépris. À éviter tant que ces pratiques ne changent pas radicalement.
8 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
We are sorry to hear you aren't having the best experience with the app. If you still need assistance please use the following link to contact support directly for further review and assistance: http://support.axs.com/
Walter was extremely helpful
Walter was extremely helpful. We did some troubleshooting to ultimately help me realize I misspelled my email address. He made the process of switching everything over quick and easy.
9 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Marc,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Absolutely the worst
Absolutely the worst. What happened to emailing tickets? Why do I need to go pay extra for someone else to print them or delete everything off my phone just to download a stupid app that doesn't even work. Email me the tickets I paid for! This is the last time I'm going to an event that uses AXS. Venues need to have the option to buy directly from them. I will drive to purchase my ticket directly from a venue to avoid this bulls**.
9 april 2026
Review zonder uitnodiging
Thanks for helping me regain access to my account
To be honest I never expected to get a call back. So I was pleasantly surprised when I got a call and within nine minutes, was able to access my account again, thanks to the easy-to-follow steps the representative gave me. Thanks so much!
9 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Collin,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
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