There were some difficulties finding my tickets because of multiple accounts. I was directed by Carlita to perform a few tasks to get access to my tickets. There were a few tech issues in my end but C... Toon meer
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Lees wat reviewers zeggen
What made the experience great was LUIS who was professional, patient, an actual human, and a music lover! Plus he was super reassuring that he could help me out because I was kind of panicked after b... Toon meer
I purchased tickets for Teddy Swims - the presale code was sent and I was in business!! (or so I thought) Once the tickets were purchased and sent to my account, I realized they were for the wrong... Toon meer
Makayla J was awesome, otherwise I'd leave a zero star review. Been trying to access my tickets for a week, and all the live chat employees are clueless and unable to do their jobs. Makayla was able t... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Official tickets and your source for live entertainment
Contactgegevens
Verenigde Staten
- www.axs.com
4,4
Uitstekend
17K reviews
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Antwoord van AXS USA
Hi Ruth,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
JAYLON KNEW HOW TO SOLVE MY PROBLEM…
JAYLON KNEW HOW TO SOLVE MY PROBLEM WHEN OTHERS DIDNT. AND HE WAS PROFESSIONAL AND KIND
10 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Andrea,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Great service
10 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Sarah,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
I Am A Fan
Hello,
I am providing feedback about a Support live agent named Sherrell B. I was getting an error that I am not a real fan. She guided me through the steps and helped my get verified to my account. I am now able to access my tickets in the app for tonight's event. Thanks!
Sincerely,
Ebony P.
9 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Ebony,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Quick and easy to resolve
Quick and easy to resolve, Jaylon was clear and helpful. Very much appreciated.
10 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi James,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Antwoord van AXS USA
Hi Mookie,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Antwoord van AXS USA
Hi Angie,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Amazing and fast service
Amazing and fast service. Knew just what I needed. Do I love the process no but they didn’t create it and they had it in place to ensure my information is safe so I appreciate the time and I’d recommend Joslyn again. Whew! Saved and the concert is a go tonight.
10 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Mikayla,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Kyle B
Kyle B. did such an amazing job. He calmed my nerves and made me feel better about the situation. Highly recommend!
10 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Noelle,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Anetrice from AXS tech support spent 30…
Anetrice from AXS tech support spent 30 minutes working with me so I could log in and get my tickets. The service provided was thorough and professional. Thank you!
10 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Axel,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Meine Tickets wurden storniert… ich in…
Meine Tickets wurden storniert… ich in zu enttäuscht
10 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Valeri,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Casey K was extremely helpful
Casey K was extremely helpful, addressed my issue and helped with getting it fixed.
10 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi annie,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Kyle B helped me do an exchange for an…
Kyle B helped me do an exchange for an upgrade to tickets and he was a big help!
10 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Tori,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
they have no way to troubleshoot and…
they have no way to troubleshoot and just push you off.
App never works and they say you cant use wifi or you acct gets banned. very hard time to access the tickets you bought because you cant even access your account if you get flagged to be a bot because of spotty connection
10 april 2026
Review zonder uitnodiging
Ashley H was great
Ashley H was great. Hoping she can upgrade my tickets for me!
10 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Andrea,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
This company never sent our wristbands…
This company never sent our wristbands out . Our event is in 1 day . They don’t answer or respond to messages. UPS that the use never delivered our wristbands supposedly Mail innovations that UPS uses can’t tell us any info . Don’t use this company!!!!!!
9 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Matthew,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
It was great support that Ashley guided…
It was great support that Ashley guided me to solve my problem for account merger, step by step. Thanks again!
10 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Nayu,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Ashley H
Ashley H. Was super helpful in getting me the answer I needed and looking into my concern. My suggestion would be more for the live chat system. When I initially signed on no one reached out and I was kicked out of line. It would be nice to not lose my spot in line because of being idle due to the wait time of an agent being available
9 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi customer,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
very clever and impressive
very clever and impressive, solve our problem so quick
9 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Lingfeng,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Luis was exceptional
Luis was exceptional! He called me by name multiple times throughout my call and made me feel valued as an AXS customer. I had made a mistake entering my email for my ticket purchase and he was quickly able to assist me. This was one of the best customer service experiences I’ve had in a while, especially over the phone. I too am in customer service and I know people are always quick to leave bad reviews rather than take the time to leave a good one. Luis and his team resolved my issue with ease in no time. His attitude is amazing and he makes it feel like you’re on a call with a friend. Absolute 5 out 5 experience.
9 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Jack,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
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