There were some difficulties finding my tickets because of multiple accounts. I was directed by Carlita to perform a few tasks to get access to my tickets. There were a few tech issues in my end but C... Toon meer
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Lees wat reviewers zeggen
What made the experience great was LUIS who was professional, patient, an actual human, and a music lover! Plus he was super reassuring that he could help me out because I was kind of panicked after b... Toon meer
I purchased tickets for Teddy Swims - the presale code was sent and I was in business!! (or so I thought) Once the tickets were purchased and sent to my account, I realized they were for the wrong... Toon meer
Makayla J was awesome, otherwise I'd leave a zero star review. Been trying to access my tickets for a week, and all the live chat employees are clueless and unable to do their jobs. Makayla was able t... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Official tickets and your source for live entertainment
Contactgegevens
Verenigde Staten
- www.axs.com
4,4
Uitstekend
17K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Sherrell B did a wonderful job of…
Sherrell B did a wonderful job of solving my issues quickly!
12 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Kami,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Excellent service 👍
12 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Bruce,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Great!
Makayla J was professional and helped me out quickly to answer my questions and check my account. Glad to have somebody to talk to instead of going back and forth with AI.
11 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Jenna,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Kevin W
Kevin W. helped me with my issue and i couldn't be more thankful, he was so helpful and got my ticket format changed fast! he was so kind and helpful, thank you SO much! this guy is a livesaver!
11 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Ry,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Thank you SOOOOO much for guiding me…
Thank you SOOOOO much for guiding me through the process of getting my tickets exchanged for the correct weekend! You were great!!!
11 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Destiny,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
LaTrisha
My friend, Livia spoke to LaTrisha about an issue we had with tickets not showing up on her AXS account. She was amazing and quickly assisted her! I would rate her 20/5 starts! She was an angel!
11 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Lucy,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Antwoord van AXS USA
Hi Dylan,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Very good customer service with a real person
Casey was very helpful in helping me get access to my tickets in my AXS account that I had accidentally set up using "hide my email" via AppleID
11 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Holly,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Ashley H was very very helpful
Ashley H was very very helpful, quick and knowledgeable. Thank you for a job well done, it means a lot to have such great customer service.
11 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Cassy,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
The most purposely confusing ticket…THE WOEST
The most purposely confusing ticket purchase everytime trying to buy jazz fest tics and login ... no customer
service and terrible app
11 april 2026
Review zonder uitnodiging
Very bad!!!!!!!!
11 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Jackson,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Great customer service but not able to…
Great customer service but not able to fully solve my issue. Makayla J was very friendly and seemed like they genuinely wanted to solve my issue.
11 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Adam,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Was helpful and quick
11 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Min,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
SCAM. Stay away!
Bought tickets to the Colorado Auto Show. No tickets and no e-mail confirmation, but my credit card was successfully charged. HOURS later - no tickets. Waiting at the entrance to the evenue. Their website has a Live Chat Help, which tells me they're closed on weekends (great). Their help article tells me "tickets will arrive within 24hrs". What is this?! Then it tells me if your event starts within a few hours, to call their 1-888 number - which predictably - has no one answering their calls on weekends.
Total scam, and a joke of a company. Stay away!
10 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Gordon,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
The mobile app sux as with the.over…
The mobile app sux as with the.over hour wait to speak someone. There were several other people who was having the same issue last night. I had to pay for parking, because the mobile site wouldn't work. Then, I went to the box office to try to retrieve my tickets. After missing about an hour of the show (although I arrived an HOUR before the show begin), i finally received my tickets. I would gladly purchase from a secondary business, before I ever purchase anything through AXS. After reading all of the other complaints, how is this place still in business????
10 april 2026
Review zonder uitnodiging
I reached out to upgrade my tickets
I reached out to upgrade my tickets, lost connection with the first rep, but then Tasha C. came to save the day. She exchange my tickets successfully. I appreciate her so much. She sent me my receipts and everything. Outstanding Service!
10 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Yahelly,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Helped me when I felt helpless
10 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Dom,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Terrible
I’m am typing this review while I am currently at 1 hour and 3 minutes on hold waiting on a customer service rep just to ANSWER the phone to resolve a technical problem with my $450 ticket purchase. Day #2 and phone call #4 by the way in an attempt to speak with someone. I can’t imagine if I had an issue right before the concert. I would have missed most of the show. Definitely do not recommend this company.
10 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Crystal,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
AXS is HORRIBLE-- can't get into my…
AXS is HORRIBLE-- can't get into my account to activate my Coachella wristband because it thinks I am a bot when I am not.
10 april 2026
Review zonder uitnodiging
Tasha C was very helpful and kind
Tasha C was very helpful and kind. She fixed the issue I was having with my account quickly and smoothly!
10 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Madi,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
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