There were some difficulties finding my tickets because of multiple accounts. I was directed by Carlita to perform a few tasks to get access to my tickets. There were a few tech issues in my end but C... Toon meer
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Lees wat reviewers zeggen
I purchased tickets for Teddy Swims - the presale code was sent and I was in business!! (or so I thought) Once the tickets were purchased and sent to my account, I realized they were for the wrong... Toon meer
What made the experience great was LUIS who was professional, patient, an actual human, and a music lover! Plus he was super reassuring that he could help me out because I was kind of panicked after b... Toon meer
Absolutely terrible customer service. Unable to transfer tickets through the mobile app or the desk top app. Was told someone would reach out to me through email to resolve the issue the day of the ev... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Official tickets and your source for live entertainment
Contactgegevens
Verenigde Staten
- www.axs.com
4,4
Uitstekend
17K reviews
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Incompetence on every level
Incompetence on every level. This is unsustainable for a company to operate the way they do. Let's all pray that they will get bought out by a company that knows what they're doing.
13 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Jared,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
My AXS customer service specialist
My AXS customer service specialist, Tasha C, was able to resolve all my issues. Thank you!
13 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Ronald,
Thank you so much! Tasha C is a great addition to our team. Thanks for the review and enjoy your event! ~AXS Support
Jasmine was extremely nice
Jasmine was extremely nice, patient and helpful.
13 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Joann,
Thank you so much! Jasmine is a great addition to our team. Thanks for the review and enjoy your event! ~AXS Support
Helping a Boomer!
Joseph was able to help me with a complex issue with my account and two email addresses and the concert being the next day, and he stayed patient with me and helped me resolve it.
13 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Margeric,
Thank you so much! Joseph is a great addition to our team. Thanks for the review and enjoy your event! ~AXS Support
Antwoord van AXS USA
Hi Nayeli,
Thank you so much! Mikayla J is a great addition to our team. Thanks for the review and enjoy your event! ~AXS Support
team member was helpful
13 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Nicole,
Thanks for the review and enjoy your event! ~AXS Support
they were really nice and helpful and…
they were really nice and helpful and informative
13 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi luna,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Live Agent Review
Stacy was the most helpful agent I have worked with. She helped rectify the problem which had persisted for multiple days and cahts with other agents.
13 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Calvin,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Excellent customer support
Sherrell B clearly understood and addressed my order issue promptly. Really appreciate the help.
13 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Dan,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
The person that assisted me was…
The person that assisted me was helpful, patient, and informative
10 maart 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Elizabeth,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Adam S Provided Great Customer Service
Adam S. helped me to the best possible extent that he could. I had purchased Clubhouse tickets for me and my 16-year-old; however, the landing page for the ticket purchase did not mention that there was a 21+ age restriction. In fact, the FAQ on the Clubhouse landing page said the concert was open to all ages, and there was no mention that the Clubhouse section was age restricted. I did not find that out until exploring other pages for the Just Like Heaven concert. Despite "all sales are final" catch-all, Adam S. submitted the refund request for me and noted that there should not be any issues as that age caveat should have been listed on the landing page. Adam S was gracious, informative, and as helpful as he could be, all without being condescending. He provided great customer service and was patient in answering all my questions. Five stars for Adam S. but two stars for the actual ticket purchasing snafu as I now need to wait 5+ business days for the refund to purchase unrestricted age tickets.
13 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Lea,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Makayla J to the rescue
Makayla J to the rescue! She was able to resolve my email/ticket issue after five days of trying . You are a rockstar, Makayla! thanks again
13 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Scott,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Makayla for President
Makayla is my lifesaver!! I frantically purchased tickets in the middle of a nasty Texas storm with the power flickering in and out. In my frazzled state, I apparently typed the wrong email address.
One minor misspelling equals one major heart attack when you're trying to track down tickets! She found them, got them transferred to the correct account, and saved an entire surprise for my boyfriend.
Yes, my love is a 51-year-old man who loves a solid breakup song, so off to the Grand Ole Opry we go! 🎶
13 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Amy,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Stacy was super helpful and fast!
13 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Ashley,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
jaylon was super nice and helpful
13 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Giulia,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Ticket #12599738
Ticket #12599738: Overdue Refund - Order 1140137666 - Dr Jordan B Peterson Newcastle 27 March 2026 (CANCELLED I haven’t received my refund, I bought the tickets online using my debit card which hasn’t changed. It’s been 9 weeks since I was notified of the event cancellation.
13 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Angela,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Kyle B was very efficient and solved my…
Kyle B was very efficient and solved my problem promptly.
12 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi SB,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Makayla was helpful and gave me an…
Makayla was helpful and gave me an assurance and peace of mind that I needed.
12 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Mar,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Antwoord van AXS USA
Hi 音朵,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Sherrell B did a wonderful job of…
Sherrell B did a wonderful job of solving my issues quickly!
12 april 2026
Review zonder uitnodiging
Antwoord van AXS USA
Hi Kami,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
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