AXS USA Reviews 17.076

Kevin W. was great and very helpful. Unlike the first person I chatted with, he actually answered all of my questions. Kevin W. gets 5 stars.

AXS however gets 1 star. I was unable to purchase a ticket for a concert due to an issue with the security protection which flags random customers as bots. By the time I got out of fake bot jail no more tickets were available. When I asked if anything is done for customers who are impacted by this, the answer was no. I find this policy wild, as the negative experience was wholly due to an issue with AXS' system.

The only reason this isn't zero stars is because Kevin W. was really awesome.

Tasha C. Was very helpful and communicative and polite

Stacy did well in helping me send out a request to exchange my seats for closer seats and hope the request can be accepted! She was very polite and prompt.

Kevin was very helpful and the next steps I needed to take were very clear. He quickly resolved my issue and I could see my tickets. Would highly commend him!

I bought tickets onlinea month or more ago for Davis Byrne at Stanford for April 16th, last night. I got a message they were transferred to AXS. I checked a week ago to be sure...OK, I've used them before and ticket was there. Last night about 3 hours before the show I tried logging in, "bad username or password" huh? I have password manager. OK, forgot password, click. email came to reset. I reset my passwood. "Password Updated" Went to sign in again... "bad username or password"..WTF...Tried a reset again. I did this a couple of times, finally got to a 2FA page, got the code, entered it, seemed to accept it, then a page popped up..."you requested to reset your password. WHAT THE F***!!! Went around with that a couple of times, 2.5 hours until the show and I would like to have some dinner. Ok, uninstall and reinstall the app. Same shit happening, Shutdown and restart my phone......Still the same shit. 2 hours to show. OK live chat....I typed a brief explanation of the situation.....most of you know how chat works....."20 people are ahead of you" I spent 10-15 minutes waiting, well not waiting. I typed all the steps and results I had done already. Kevin W. comes online, again I briefly explain what is going on, he tells me to try a few things, I already did but try again. Same results. Please hold on a few minutes.......Of course I am getting a little stressed at this time. I spent almost #400 for the ticket and was very excited for the show! Kevin W. got back to me with a fairly lengthy instructions that "must be followed exactly" The first part was for an iphone....I'm android and he never asked. Ah instructions for Android. I was a bit stressed at that point and not thinking clearly, hey I am in my 70s and while ok with tech, it happens. Not sure of the actual order of steps he gave me (cut and paste I am sure) Uninstall and reinstall the app....OK, again. The next step I should have thought about more...."Go to Chrome settings and delete history for all time" I did not realize what I had done until I tried to access a regular news site I subscribe to.....asking for my login??? All my cookie preferences wiped out....The most suspicious part was to close Chrome and reopen. Of course this also closed the chat window and covered Kevin W.'s & AXS's tracks. Getting totally flustered at this point my partner said "lets get a beer and chill" Good idea. We went out, had a beer while I worked again. "Try it on my phone" he said. Installed the app, logged in with my credentials...BINGO! It worked first time. Tried a screenshot, they don't allow that. Took a photo, the read the caption QR code regenerates every ? seconds. We exchanged phones so I could get in. I hate using others phones, I want my own. As I am standing in line to get in, the show started. No first act as I expected. I missed the first 2 songs outside the venue and the next song I was manuevering to my seat, in the darkened amphitheater. I have a Samsung Android phone, maybe 2 years old. All updates are on auto. I use Chrome. I also use Bitdefender....Very happy with the security and yes the VPN was turned off. My partner does not use Bitdefender. That is the main difference between the 2 phones, ok, his is newer. Does AXS try to put something on your phone? Although te app worked fine a week or so earlier.

I was in a panick about an account I oepend using a bad email address, the representaitve Kyle was quick to understnad my issue and help resolve

once an agent got to me he was great

I was stressed because I couldn’t get my tickets on the day of travel, but Joseph stepped in and fixed everything right away. Huge thanks to him!

Didn’t even let me respond just sent me automated message and logged out right away. The email said to message support and when I provided the ticket number the next email was the automated message to have a good day no answers to my question I didn’t even get a chance to ask?! It was ASHLEY H I can provide proof this horrible chat service. Tony over the phone was great though

Trying to navigate this site/app is ridiculous! Tells you to select things that aren't there. Try to find the Chat option, couldn't! Try to find the ask a question option, couldn't! Try to find my tickets! Couldn't!!! Trying to get the customer service number, finally did get it on an email, not the app site. The site said I needed to have my email to access my tickets, but I had to use the email they assign to my to access the AXS site. Then said I needed to turn off WiFi, just how many things do I need to do to get my tickets, how this app has a 4 star rating is crazy. Will try to call and talk to someone tomorrow.

AXS is a DISASTER. Do not use AXS as you ticket to anywhere. FRUSTRATION beyond belief. Right up to an hour before the concert. CONCERT PARKING was MILES from the venue. You couldn’t walk it, especially if you dressed for a night out. However if you are 23-25 trails. And you’ve worn your “sweats” and have brought towels to dry off, you certainly could make off if you ran. Ran Hard and arrived early, if you’ve never been to Atlanta Playhouse, do NOT PLAN on eating beforehand. You need to run, and arriving an hour early isn’t enough time. Get yo the venue in jesns and sneakers. Don’t t dress up.
This concert will be a FISASTER for you both or for the group.

The website is broken. Ticket sales go fast, and for the website to tell me my session has expired before I ever even get to the ticket page, and then to block me and tell me I am a bot for refreshing, and then have to reach out, then wait at least an hour to be unblocked is such a silly process. Not a fun silly. A very stupid silly.

The two service reps I talked to were the opposite of helpful. One of them also tried getting smart with me saying "its a mobile app" when the topic of the mobile app not working on WiFi was discussed. Yes - mobile app means mobile device - not cellular app. The smart mouth with NO sort of helpfulness, especially when it came to other things like updating my parking pass, does not instill confidence in getting tickets thru AXS again - especially knowing that as issues come up, we're on our own.

Even the the way line was a little bit long , the agent was Pretty kind and he fix a problem right away

Pretty responsive and was able to look into my request. Hopefully my issue has been resolved when I try to sign in again in abt an hour. Thank you!

CUSTOMER SERVICE SUCKS I WAS ON HOLD FOR 58MINS, THE GUY SAID I WOULD BE FULLY REFUNDED DUE TO HAVING COVID, THEY JUST EMAILED ME AND SAID I WILL NOT BE REFUNDED. I REQUESTED TO SPEAK WITH A MANAGER OR SUPERVISOR THEY SAID ITS NEVER ONE AVAILABLE. AND MY ACCOUNT KEEPS GETTIN HACKED I CAN NOT ACCESS MY ACCOUNT

AXS has been great about accommodating tickets request after an injury left my wife without mobility.