AXS USA Reviews 17.076

What made my experience awesome?Is the great representative you have in amber?Even though my tickets were sent to the wrong email she tracked it down, she found solutions and she got my tickets within ten minutes of me contacting you guys whereas vivid seats went around and around and around the chatbots around and around and around especially your company chatbots is useless.So thank you for my lives in person.Amber the best rep you have

I'm not sure why my UN and PW doesn't match. I kept resetting my password but it always says "doesn't match ". They recommended some things that I can try but not able to do it right away because it's too late already.

She gave me easy to follow instructions & I didn't have to wait long.

Latricia was great

The first time I was on AXS live chat, it gave me a list of all of the things I had to do and then it appeared that the AI assistant left, because I sent several messages saying, hello, are you still there, I've already tried those things, and I got no answer. So then I had to get back in the queue to do the live chat again to try and get help, and the resolution from that second chat was try again in an hour, which does not help me now.

This is a very convoluted process that seems to send customers in circles and have to jump through so many hoops when it looks like most issues could be resolved with one simple phone call.

I booked the wrong event and Carlitta helped me no questions asked. she was excellent to deal wth.

so at the start of the week i saw that the tickets were transferable and now i see that i cannot do it, at the moment i got Ashley H i asked and her response was that coachella tickets are not transferrable, so i answered that i had screenshots and proof that they said tickets were transferable and what should i do. she anwered: coachella tickets are not tranferrable and finished the call. what type of support is this? amazing that this is the people helping with the issues that i've been having. bad call from Ashley H.

When I was finally able to reach a live agent, they were able to fully resolve my issue very quickly.

First of all, AXS needs a MAJOR overhaul of their ticket booking and delivery! It took hours to transfer the tickets and retrieve them...the AXS app kept shutting me out with " wrong email or password". My husband joined in and he got the same on both his phone and laptop.
Thanks to Jerzy for saving the day, as I spent more time trying to get my tickets, than what I'll spend at the concert! Jerzy was able to troubleshoot the problem with kind words and efficient expertise. Thanks to him for saving the day. I'm still aggravated with AXS, but Jerzy 's compassion, positive attitude and assurance of retrieving my tickets certainly calmed me down.. BIG KUDOS to Jerzy!

Stacey was outstanding..I can now buy tickets again

The login flow on the android version of the app is broken. Even if you log in successfully, it just kicks you back to the original login screen prompting for username and password again with no sort of message or anything to indicate if it was successful or not. It was only after getting stuck in this loop 4 times thinking I was putting in my password wrong or failing 2FA did i finally just back out of the login screen and saw I was logged in the whole time and could access my profile.

I've purchased 2 tickets that were handled through AXS. The first was a direct purchase for Zipangu and when I originally created my AXS account. The second was a resell through Stubhub for Miku Expo but AXS was the primary seller so the ticket was sent there. Instead of sending the ticket to my actual AXS account (same email on both Stubhub and AXS), I had to create an entirely new AXS account using an email they set up for me that forwarded to my actual email. Once I created this account, the tickets were now stuck there and I wasn't allowed to transfer them out to my main account. I tried calling to see if customer service could help but I was on hold for 90 minutes then the system just decided to hang up on me with no callback or follow up.

I had done all this second account nonsense on my PC so I didn't know what waited in store for me yet. Day of the concert, I log into my second account on the mobile AXS site (since I was already logged into the app on my main account) for my ticket only to see there was no way to scan it or anything, it must be done in the app. So I logged out of the app on my main account and tried to log into my second account. After successfully logging in (I could briefly see the profile page) I got a new page that took over the entire app asking if im a real fan and claiming im a bot. You cant dismiss this page and it keeps popping up and blocking the rest of the app even after closing and opening it again.

I logged out on the mobile page and closed the app cus it said you might've tried too many devices at once or something else. I also waited about 15 minutes incase i had logged in too quick on both. Nope, when I tried again I still got the same error page making the entire app unusable. Now im panicking cuz I cant retrieve my $150 ticket for the show im on my way to go see.

About 30 minutes later when I get off the train im still getting the same message. Luckily I have a direct VPN connection to my home network that I can enable and when i did that, I was finally able to log in since I guess they have now permanently flagged the IP my phone was using as a bot. It worked and I was able to get into the concert.

Its 2 days later and I signed out of the second account since I don't need it anymore in the mobile app and tried to sign back into my main account so I can make sure everything is ready for Zipangu in a month. Now the app is completely taken over by the are you a real fan screen again and I cant get it to go away. I cant use the same trick again since Im on my home network now and even getting off WiFi and using mobile data i get the same error.

If you look at the recent reviews on the play store page there are hundreds of people reporting the same issue and instead of addressing it like a normal company, they just mass replied to everyone with the exact same brief apology and saying to contact customer service. What is customer support going to do about a coding issue with the app itself or the absolute nonsense bot detection feature they've implemented? Someones going through these reviews and replying with the same copy paste 3 messages (the other 2 being their older apology saying they're working to improve it which is most likely lies and a canned thanks for the positive review message). Why isn't this person passing the relevant feedback to the dev teams directly? That was rhetorical, its because they aren't actually reading the comments and giving a canned response based on the score.

The funniest one was one person that said they had the issue and they spoke to customer service but customer service decided to hang up the call halfway through. AXS replied to contact customer service about their issue with customer service! Great job AXS really showing you read through the content of the reviews and care about helping your customers!

Definitely don't use this service if you can (which is tough because they have a monopoly on tickets for certain venues/acts). I certainly won't be going to any more shows where they're the ticket provider. Not only does the app not work properly, but there is a very noticeable level of disdain for customers with issues. Also toss in poor security practices (I work in cybersecurity and blocking this many legitimate customers from using the service is a huge problem that the security team needs to fix).

I doubt many of the positive reviews posted here are real after what I've experienced.

Diamond G made my experience great. She was able to help me with my ticket and solve the issue.
THANK YOU DIAMOND G

I had the MOST helpful representative! She was helpful, knowledgeable and extremely patient. I was trying to buy eight tickets for a show, when online was not allowing this. I called and spoke with another super competent staff and we agreed I would purchase 3and my daughter would purchase 5 online, only to find out show sold out. Jasmine dealt with this dilemma with ease and professionalism, changed showtimes and we were able to secure the 8 tickets. She remained calm and reassuring during this process. Thank you jasmine.

Monae Hicks was very helpful and understanding.

Kevin W. was quick and responsive to resolve my account login issue. Thanks AXS!

immediately closed my case after providing incorrect information

I've been contacting support for three days to log in my account and nothing has been solved. On the contrary, i've been silenced by the company saying that all my emails or replies wouldn't been taking into account after a petition for refund since i'm not able to access to my tickets. I am being denied access to a digital product that I have already purchased, which may constitute a failure to provide the contracted service and a potential breach of consumer protection principles.