Baby Birds Reviews 

If I could give 0 stars I would! Do not use this company! Ordered a £200 car seat with delivery time 7-10 days. A month later and still no seat. Phoneline doesn't work and getting nowhere on email. Chile now outgrown current car seat and will need to order elsewhere and get credit card company top try and get my money back. Fraudsters!!

Extremely disappointing experience.
I ordered a play mat from Baby Bird, but after being told it was out of stock, I contacted them multiple times via Instagram and email asking them to cancel my order and issue a full refund. I had already purchased the same item elsewhere because I needed it in time for a baby shower.
Despite my repeated requests, they completely ignored the fact that I wanted to cancel the order. Instead, they continued to delay and then shipped it anyway—over a month later.
Now I'm left with an item I no longer need because they failed to process my cancellation when I requested it. The lack of communication and complete disregard for my emails and messages is unacceptable.
I would not recommend ordering from this company based on my experience. Customer service has been extremely poor, and they have made what should have been a simple cancellation unnecessarily stressful.

Still haven't received my order that I made 1st June!
Finally recieved my order! 23rd July
Packaged well and my order was complete

I placed my order on 27 May, and it was confirmed immediately.
On 1 June, the company contacted me asking when I needed the stroller because it would only be back in stock in mid-June. I appreciated the update and decided to wait.
By 30 June, I still hadn’t received any shipping confirmation, so I contacted customer service myself. I was then told that everything was back in stock and that my order would be delivered the following week.
Well beyond that promised delivery date, I still have no stroller, no tracking number, and no update.
What is even more frustrating is that when I was only asking about the order status, they usually replied within 1–2 days. However, as soon as I started asking for a tracking number or requested a refund, they suddenly stopped responding altogether.

EDIT: About a week later, customer service contacted me again, initially informing me that my order would be dispatched the following week. However, in a subsequent email they explained that the order actually could not be fulfilled and that they had simply forgotten to let me know earlier.

After I requested a refund again, they made an effort to resolve the situation by offering an alternative solution and confirmed that they were also willing to process a refund if I preferred. I appreciate that they eventually responded and eventually tried to find a fair solution. However, after waiting for two months, I had expected to receive the stroller I originally ordered.

Overall, while the communication was slow and the delays were frustrating, I appreciate that customer service ultimately took responsibility and worked to resolve the issue.

Very misleading delivery times - they don't seem to carry any stock and therefore are reliant on delivery times from other companies. Stated 7-10 working days delivery for an item that was received 3.5 weeks after ordering. When it arrived the box was broken open and I'm surprised the items were still in there (although this package came direct from Avionaut).

Also very poor communication. I contacted them twice to cancel the delivery as I'd found the items in stock elsewhere, but they were so slow to reply that by the time they did their items had (finally!) arrived.

Unbelievably poor experience with babybirds. I ordered a car seat for a newborn with the delivery date scheduled to be 7-14 days. After a month there was still no product and very vague comms from the team as to when the product would actually arrive. I requested a refund which then took another month to process and a lot of chasing on my part. Not the sort of service you want to be dealing with when you have a young baby. I ended up going to a larger more reliable retailer and had the product delivered within 3 days.

Over the moon with my purchase received it today, messaged yesterday asking when will I get a email confirmation my order and got a message back with my delivery codes and everything I needed! I did have my doubts at first due to some bad comments but I got a reply back in a hour and next day delivery on my doona X and got it for a great price £440 thank you 🙏

If I could give them less than one star I would. I ordered an Egg carry cot stand for my daughter and was advised 7-10 days delivery. 10 days came and went and no delivery, I emailed the company and they eventually replied saying they were still in time frame for working days. Nowhere on their delivery note does it say working days, which I replied with. No response, I emailed again and was advised they were awaiting delivery from the warehouse. If I would have known they did not hold the items for despatch, I would never have purchased from this website. Abysmal communication thrown in for good measure. After umpteen emails to them and poor communication, coming up on 3 weeks since placing the order, I received notification from DPD (carrier) that they had my item and it would be delivered the following day, again no communication from company until after DPD contact. All in all very poor service from this apparently family run business. I will not be recommending this company to anyone and would advise all considering using this website to shop elsewhere.

As per most of the other reviews I've read, shocking website and definitely do not recommend buying from them. I bought an Egg stroller (not cheap) on the 23rd June, delivery stated 7-10 days. I emailed 8 days in to check in because I had had no email to specify dispatch etc. I received an email back telling me they were expecting my order from warehouse the next week and once they had received it it would be sent next day delivery and they would email to update me. Its now Saturday of this week and ive heard absolutely nothing. Now 2 weeks and 4 days since I placed the order. What is the point of paying hundreds for an item you're apparently never going to receive. I cant even buy elsewhere as I can't afford to pay out another £400. Wish I'd gone elsewhere and now don't know what to do.

Just to update that i continued to be strung along and told they didnt know when my order would be delivered by the supplier. I asked for a refund on the 17th July and finally received it on the 1st of August. I have now ordered the same buggy for a different company and it has been dispatched a day after I've ordered.
I wont be using this company again and I cant really believe they are still operating.

Easy to order, great prices and fast delivery.

Really bad service. I ordered a car seat which i then was advised could take up to 21 days to come into stock, I advised that this was needed urgently, towards the end of the 21 days I was advised it was not coming into stock and my refund would take up to 15 days, so no seat out of pocket and a massive waste of my time. Don't bother go elsewhere is my advice.

I had a very disappointing experience with Baby Bird.

I ordered a car seat on a Sunday but cancelled my order just a few hours later, well before it should have been dispatched. Unfortunately, no one responded to my cancellation request, and the order was sent anyway.
Now I’m expected to pay the return shipping costs, even though the item should never have been dispatched in the first place if my cancellation had been acknowledged. I find this extremely unfair.

To make matters worse, the customer service has been very poor. It’s difficult to get a response, and there seems to be very little willingness to help resolve the issue.

Overall, I’m very disappointed with both the customer service and the way my cancellation was handled. I wouldn’t recommend shopping here based on my experience.

Absolute JOKE of a business! Order a mattress to then it not come and they say you need to upgrade £5 because it’s in stock so I do and then DPD tracking number doesn’t work and it says next day and STILL haven’t received it and that was 25th June!!!

The products are lovely but the packaging has ripped in poor prep for transportation, which means I’ll need to take the muslins out of its original packaging to gift wrap.

Placed order on 10th June & advised that it will take 7 - 10 days for delivery. When item not received by 24th, I asked for order to be cancelled as I needed item by 30th June. You can't ring & everything has to be done by email. Despite requesting order to be cancelled, it arrived on 1st July when I was away. Very poor customer service.

Appalling service, ordered a travel pram- overdue still not heard a single thing bar one reply. Money being taken. Have taken this further with my bank as potential fraud since they are ignoring emails, DM’s and cannot get through since it’s an automated phone service. Delivery states 5-7 days it’s been nearly 2 weeks.
Do not order from this company they’ll take your money and ignore you!

Awful experience! Order never arrived, no communication after contacting for over a month, by this point I was about a week from giving birth with no car seat, no expected date and being told I couldn’t have a refund. Customer service is shocking and only got money back through my Amex to be able to buy elsewhere! Avoid at all costs!!!!!

Similar to the other 1 star reviews, if I could give this company 0 stars, I would.
I ordered a stroller on 6th June for an upcoming holiday. There was no where on the website to suggest the stroller wasn’t immediately available for dispatch but on my confirmation email it said it would be delivered “mid June”. I’ve chased them multiple times but it’s proving very difficult to speak to someone. The phone number provided does not accept incoming calls without an extension number and then directs you to a different email address than the one stated on the website…
Email replies have taken multiple days and instagram chat got back to me immediately and then ignored my messages requesting a refund.
I was told last week it would be delivered this week and now this week I am being told next week. I no longer have any time to wait on this delivery and have requested a refund to no reply.
We are now on the 1st of July and am no further forward.
I wish I had read the reviews before ordering from this company.
10/10 would avoid, customer service for pricey items is just not good enough.

Terrible customer service. Ordered a car seat on the 5th June. No communication from them to say it was out of stock. I've had to chase and chase and am now being ignored. Still no update as to when my car seat will be delivered. Avoid.

DONT BUY FROM BABY BIRDS!!!!!!!!! Bought a very expensive car seat (over 300£) almost a month ago with expected delivery from 7-15 days and didn’t receive any updates. I tried contacting them by email because by phone they don’t answer and the only reply I got was that they’re waiting for the stock but no deadline or anything else. Never experienced such a poor customer service especially with a safety item.