Baby Birds Reviews 

Meg has been fantastic from start to finish. Assisted in pick up and delivery of item that had an issue and was sorted super efficiently. Great customer service thank you

I ordered a car seat 6 weeks ago and I still haven’t received it. I had to chase to find out what the update was and they blamed it on courier delays, but still I have nothing. I asked for a refund and now they take days and days to get back to me whenever I ask for an update on that. I don’t have a refund and I don’t have the car seat, so I am out of pocket and I’ve had to borrow a car seat from a friend, so she is without her car seat! Would definitely NOT recommend this company!

Order did not delivery, no status, no refund. Had to run to John Lewis and pay more for the car seat last minute. This company is a fraud and should be closed down immediately.

Please do not purchase from this company. I ordered and paid for a car seat which I never received. I emailed and rang the company on numerous occasions and got told different things, excuses. I then asked for a full refund because I was entitled to one as after many weeks I still had not received my item. I tried to ring again this morning and it advised email contact and then rang off, no option to speak to anyone. I have now contacted my bank to request they investigate and try to get my money back. So please avoid this company.

I placed an order for a base car seat about a month ago. After this one-month period, and despite contacting them four times, I still have not received the product. Each time I called, they assured me that processing would only take 7_10 business days. Now, over 14 business days have passed, and they neither answer my calls nor have they shipped the product. I am extremely disappointed with the lack of communication and service. I am now worried that this may be a fraudulent site, and I fear I will never get my money back.

Jade was Fantastic. Super helpful and knowledgeable. Offered great service and even helped me load the nursing chair into the car. 5 stars and would recommend Baby Birds!

Brilliant support from baby birds, I ordered my travel system later than I should’ve (my fault) I emailed baby birds and they went above and beyond to make sure I have everything I needed in plenty of time. Thank you again

I ordered a buggy on 4th May. I have still not received it as of 6th June despite it saying 7-10 working days for delivery. I have emailed numerous times and have only had 1 reply in a month. I have asked for a refund and have not heard back. The only way to contact them is via email as the phone lines direct you to the email (which they dont reply). I wanted to purchase from a smaller retailer compared to the Amazons of this world - sadly, I cannot recommend this company given their lack of communications or customer service.
Update 11th July - sadly I have still not received a refund, despite the company saying this would happen via email and via the reply below.....

Ordered a pushchair for my newborn born on 07/05/26 places order on 11/06/26 as newborn came early due to pregnancy complications, ther order stated 7-15 days delivery and still not received with little to no help from customer service offered an alternative pram 3 days ago when chose pram which was significantly more expensive than the one I originally chose the price then went up another £100 as I had to purchase raincover seperate which I don’t even want, still awaiting reply from 24 hours ago, still no pram so can’t take my baby out and have been waiting 26 days since I originally placed order

Ordered a buggy to go on holiday, I was told it would be delivered within 7 to 10 working days. This time came and went. I called and chased it only to be told that the item was out of stock are not due for delivery until August, 4 months later, which would be no good to me. Asked them to process a refund. after chasing this for several weeks I have still not received it a month later. I would never purchase from baby birds again terrible customer service.

Baby Birds offer excellent customer service. They quickly and efficiently helped us resolve an issue that had arisen with a pram we purchased from them. Thank you Meg for your help. Much appreciated

I am highly delighted with the service I received from baby birds. Meg was amazing, she was so helpful and professional. I would Definately use them again .

I am highly disappointed! :(

I ordered a bike for the child's first birthday on May 20th. Today is June 2nd, and there is still no bike, no information, and no way to contact the shop. Unbelievable.

I have also requested a refund, but there has been no update on that either. The only response I received was that the bike is currently on pre-order, when the website shows it as available.

So now I have no money, no present for the child, and no information about what happens next.

Not recommended.

Ordered car seat may 11th. Said 7-10 days delivery after 10 days not delivered and didn’t have contact about delivery off them. Rang them and spoken to a women on the phone to explain I was going away. If she could change delivery address to my parents it’s now 31st may and still
No car seat and confirmation on delivery. Hope someone contacts me tomorrow on this issue.

SCAM!!!!!
Do not buy from this company I emailed them as I did not receive my order and they told me the item is out of stock offering me a store credit which I rejected and wanted a refund. It’s now been over a month and they have not refunded me…. Why have an item on your website which is out of stock, and how does it take this long to refund a customer!!! I wish I read the previous reviews before purchasing. All the 5 star reviews are likely to be fake !

Had an issue with a wheel and the customer care team were so quick to resolve it. Meg was a pleasure to deal with and was able to find a solution without any problems. Love my owl 360 stroller and hope i will get many years with it

I returned a faulty buggy for repair but unfortunately it was lost in transit by the delivery company. I was offered a completely new buggy to be delivered the following day. Great service. Thank you Meg for your assistance.

Horrendous service. I ordered a car seat on 10th May and I haven't had any updates on if the order has been dispatched or when I will receive it. I've sent them multiple emails and messages on social media and they just avoid answering any questions, don't give any answers or fixes. The only solution they have given is asking if I want an alternative product?! Despite the fact I've already paid for the item I want and obviously chose this one for a reason. Avoid this company at all costs unless you want to be severely stressed running up to your due date! I've asked them to cancel the order and they just ignore me!

I do not remember the last time I have had to leave a negative review for a company and it is not something I want to do but I feel other parents-to-be should be aware of my experience.

I placed and fully paid for an order of over £1000 in January 2026 for a travel system and accessories. At the time of ordering, the website indicated that the items were in stock, and my invoice stated delivery within 10 days for all items except the height adaptors, which were due to arrive in March.

After placing the order, I heard nothing for almost two weeks and had to begin chasing updates from 10 February onwards. This resulted in 2 partial deliveries, repeated delays, and inconsistent information about stock availability spanning over weeks. At one stage I was asked to change colours for some items as they then became unavailable and no longer being made, only for the same items to later become “available” again when I requested a refund.

Despite the height adaptors originally being due to arrive in March, I was then informed that they would now not arrive until the end of June — after my baby’s due date, which the company was aware of. At that stage, I requested a refund for the outstanding items and sourced them elsewhere myself. The replacement items from another retailer were dispatched and delivered before I even received the first confirmation email regarding my refund from this company.

Despite clearly requesting a refund, I was then asked to reconfirm this twice. The refund request was not confirmed as processed until 5 working days later, with the money being received 9 working days after that — almost 3 weeks after my original refund request.

What should have been an exciting purchase during pregnancy became months of unnecessary stress, chasing emails, and uncertainty. I appreciate delays can happen, but clear communication and accurate stock information are essential, especially for parents preparing for a baby’s arrival. I do not recommend this company and wanted to leave this review to echo the many other similar reviews so that people can make an informed decision on purchasing with this company.

Excellent products beautiful prams pushchairs and baby equipment .
Good payment plans provided with easy instalments to make it a little easier
Would highly recommend