BabyStyle Reviews 

We had bought the Charnwood Chicago Cot bed second hand, when we took it out of storage we noticed the mattress slatted section must of got damp and was slightly moulded. Contacted customer services to see if it is possible to get replacements. They responded the next day and told me how to order the section I needed which arrived 2 days later. All such a reasonable cost! We then started to build the other sections of the cot and noticed we had missing fixings, I contacted then again asking if they provide replacements, again had a very quick response asking me to detail what we needed and they sent them out as soon as possible free of charge! I cannot thank them enough as this is a second cot to match our first which we love and it’s been hard to get the exact same one. The customer service has been outstanding.

Great Customer service! My daughter has a Oyster 3 stroller. Unfortunately Grandad (me) broke the hood connection on one side making the hood unusable! I contacted customer service and explained the problem. Nicola responded within hours asking for our address and she has mailed two new connectors with instructions for fitting the replacements FOC. Can't say how enough how impressed I am with the response. Well done Nicola and well done Babystyle. We will happily recommend you.

I've had the Oyster 3 pram set for over 3 years. It's been very sturdy and practical - I don't have a car so it's been helpful to have a pram that is easy to push around. Every part of the travel system has been useful. It's not the smallest system but I've found it more flexible as I've had my oldest child in the buggy until they were nearly 3 and another baby came along.
Recently the hood brackets broke, and customer service were extremely helpful sending out replacement brackets even though it's out of warranty. I'm impressed as many companies wouldn't have done anything.

A very expensive mistake!
I have the egg travel system and it all looks good but not practical at all.
The chassis is heavy and scratches easily. It rattles like a supermarket trolley when pushing and seems to pull to one side. Hurting your shoulders and elbows while you push.
The car seat is good probably the only thing i like by egg. I did find it would not come off the adapters on the chassis which was a pain in the car park when trying to get the car seat off. I saw a tip about putting a little bit of vaseline on the adapters where the car seat goes on and its been a game changer! It now comes off easily.
The bassinet i’ve had no issues with but fabric stains very easily.
The seat unit is the worst bit. Annoyingly you cant keep it on the chassis to fold up so extra time faffing about in the car park putting it in the boot. As it doesn't collapse in anyway the seat unit takes up nearly all the boot because of the way its shaped. As the seat is a bucket style you cant recline it properly and if tilt it back my son’s legs were then stuck up in the air. Very uncomfortable for him.
I would a million percent recommend to anyone not to use the egg as a tandem. The bassinet being low means you cant see the baby as facing the wrong way. Its very very heavy and my children are all on the small side. It leans to one side making you scared it will tip. It pulls on your arms and shoulders even walking on the flattest of paths.
I contacted customer service when i first had the pram but they were useless. Can’t wait to sell!

Went above and beyond to help me source a replacement strap part for my stroller. Great customer service !

Don't bother. Bought a brand new pram, for one of the front wheels to be broken and the mattress to be missing..... That's fine, I'll sort out a replacement through retailer. Mattress came okay but they have sent me 4 wheels, 3 times the colours been wrong, the 4th time, right colour, completely wrong style. This is with several pictures of the wheel sent to them.

Feel they are completely incapable of actually following instructions and actually reading and seeing what is needed.

Just don't bother. Supposed to be a nice purchase and they have just screwed it up everytime.

Delay after delay after delay. Bought through our local Buckie shop who are listed as a stockist for Babystyle. Ordered in March, supposed to be in June, two delays. Then told it will arrive August. We were originally assured it would be June when placing the order which was fine, our baby is due August so everything would be organised in time for baby arriving. I got a call last week saying it’s ready for delivery which was good, delivery was arranged for today, 25th July, wasn’t a very pleasant conversation, I was advised the drivers don’t have company phones so cannot call before arriving, delivery will be any time between 8am and 6pm with no warning prior to arrival, also they will not assist anyone lifting it into the house. They will only unload and leave it outside your property. Ok, I accepted that is what it is, not what I would expected but ok, I took the day off work, got a friend round to help with the lifting, we sat in the house until 3pm and still nothing turned up…. I called Babystyle and they couldn’t find anything on the system but were away to look into it. I’ve never heard back from Babystyle yet but 5 minutes later Wynwood logistics called so I presume Babystyle called them direct? Anyway, I am now being told the lorry broke down and furniture hasn’t made the delivery depot, missed the lorry and will no longer be today. Nobody could tell me when the lorry broke down, where this happened, where the furniture currently is or when it is going to get delivered now? Why couldn’t they deliver it with another lorry? Driver was out of hours apparently, well could we not get another driver to assist? Apparently not. I called our local shop at 3pm and haven’t heard back from them, I called Babystyle and haven’t heard back from them either. Wynwood logistics called to say they might manage to get it delivered tomorrow now but not sure, they will call back straight away. I’ve still not heard anything and their offices are now closed. We all work full time, took a day off work for the delivery, don’t have the furniture and still don’t know when it’s going to appear. Unfortunately due to the nature of my work, I cannot get time off at short notice so I’ve no idea when we are going to end up with the furniture anymore. Very disappointing experience from all parties involved. If there is an issue it should be being dealt with in a prompt and professional manor and all resources being utilized to get things back on track. At the moment it certainly doesn’t feel that way. What is very frustrating is we bought this through a local shop, thinking it would save any hassle and support a local business, never again. Probably the most hassle I have had with any purchase so far. And when buying this furniture, nobody explained any of the delivery terms, no phone calls, 10 hour delivery slots, furniture is just unloaded and left outside. Come on now, it’s 2024, we have plenty technology to assist on tracking and logistics.

Let’s see what tomorrow brings, maybe this review will reach the right person and something will be done about it before our baby arrives.

Comical this is being typed at the end of July and order was placed in March!

In reply to below,

Yes there was a number of factors involved in this but it doesn’t justify the intial lack of communication and myself having to chase for an answer to find out what was going on. If I was notified there was a breakdown and it wasn’t a case of me phoning to see why it had arrived then I would have had a different view on things. You are correct, it did arrive today, in the morning actually, when I specifically said for it NOT to be delivered because I was away at hospital and not home until 3pm so again, no communication between any departments. Bearing in mind it was the transport manager that was dealing with it yesterday and knew I was away to hospital today. This then meant when we were in the hospital I had to call round all my neighbours to try get someone to take it in. The delivery driver from the aberdeen depot was helpful and waited for me to try find someone, one kind neighbour went and emptied his garage for us so he could take the pallet in because he knew the hassle we were having. I hope next weeks delivery runs smoother because we have lost 1 day annual leave sitting waiting all day plus a crate of beer for the friendly neighbour. We do appreciate you have worked on our next delivery for the tall boy and hope something can be taken away and learnt from the number of mistakes with this order to prevent future aggravation. Good communication between all departments, suppliers and distributors is key.

Also there is damage to the items delivered today, one panel on the cot and one panel on the drawers so our local shop will be in touch about this next week

The worst customer service I have experienced, the pram has had the exact same fault twice within 3 months and they’re now stating that I’m not entitled to return a faulty item for a refund, you’d think they’d have some knowledge of consumer rights. Rude customer service agents that have no understanding and very condescending.

I recently purchased thr Oyster Highchair with the additional extras of the feet pad and activity toys.

The highchair is incredible, and the 4 uses saves me both space and money- Which is always a perk!

The design is strong and sturdy, we got it in the colour "Moon", which is a gorgeous colour.
The quality of the highchair and leatherette is remarkable, as is the activity chair.

It is so easy to change from High Chair to low chair, activity center and the table and chairs- I can do it one handed which is again, a giant perk when you've got a velcro baby in your arms.
I love the storage net under the highchair too, it gave me somewhere to put the bibs!

Overall, these is the best purchase ive made since having my youngest and I wish the BabyStyle Oyster Highchair had been about when I had my older two children!

Do not walk, run and buy one!

Awful level of customer service from BabyStyle, they fail to accept any responsibility for manufacturing faults. Purchased an egg2 pram within 5 weeks the front wheels have buckled and the bassinet has considerate water staining following using the rain cover. I was told by a member of staff how to clean the pushchair using a mild detergent, this resulted in further staining!!

I was told the item wasn't sold like this and it is not a manufacturing fault. I was also accused as though I am a liar and was told these look like ‘grease marks’ and was also questioned as to why I had needed to clean the pram, excuse me?!

Avoid this company, terrible product especially given it cost £1500 and even worse customer service!!

I first bought an oyster 3 from babystyle in 2019, this pushchair still serves me well and it is on its third baby and as versatile as ever.

I now have the babystyle pearl and what a fantastic little pushchair. This is my nursery run pushchair/pop into the shops/travel. It is compact, has a one hand open and close. It looks great, my baby loves being in it and my older child can be pushed in it too. The basket is a great size for a compact pushchair and the height suits both myself and my husband. The materials feel premium.

In addition to this the customer service from babystyle has always been phenomenal, I think they are simply amazing, always quick to respond, troubleshoot and really very kind with it.

The Oyster 4-in-1 Highchair is great - we use the chair as a booster seat and the play centre to keep our small amused when we are doing chores.

I got the Oyster Rocker I really love it because it folds flat unlike a lot of other bouncers, so I can keep it behind the door. It's also very modern and sleek looking and fits in with the decor in my house. My son loves sitting in it.

We have been using the swinging crib since October. It has been great for us. The built in speaker is great for playing lullabies and the automated swing function is useful too but anlso allows you to rock the crib manually if you or baby prefer. Only downside is the footprint of the crib is quite big so make sure you factor your space in

I love our Oyster 3 pram! We have had it over 17 months now and I recently noticed that our hood runners had broken. I contacted Baby Style to enquire if they could help with replacement parts and they immediately responded advising they would send me new hood runners, free of charge without even a question of warranty/ liability. I cannot recommend this brand enough.

I required new wheels for an old model pram that is serving its second baby. I sent an online enquiry about availability and received a response back very quickly. I subsequently rang the sales team to confirm the purchase and received the goods the next day with free postage. The sales assistant was lovely on the phone and first checked there was no damage to the original wheels before proceeding with the sale (there wasn’t, they were just well used-the chassis and other parts are still in great working order). Replacing the wheels was quick and easy.

Terrible company refusing to help. I bought pram from pram centre and went in store to show how pram was faulty. It was agreed the chassis was faulty and I would get a replacement but an incorrect color chassis was sent and therefore does not match the rest of my pram. Subsequently, I was informed that my colour pram (champagne) has been discontinued, rendering a replacement unattainable and they are refusing to replace the rest of the pram so the colours match despite me spending over £1000 on the pram initially, babystyle are refusing to replace the pram. A repair was suggested, but I declined as the pram is both unsafe and faulty, the repair was also only offered after a replacement I therefore do not believe that this is safe or it would have been the first point of call. A new replacement, as promised, is yet to materialize.
I have been informed by the pram centre that babystyle is refusing to resolve the issue. I have used the pram for less than 3 weeks and it has been consistently faulty. I was informed upon purchase to pick the pram up a month before baby was born so it sat in a box unused I have now been told that if it needed to be returned it should have been within 14 days this is an absolute con as I was instructed when purchased to collect before baby was born and before I was able to use it therefore the 14 day policy would not be of any use. Absolute scam of a company avoid.

Fantastic customer service when replacement parts were needed, very fast response and parts supplied for free, posted out the same day, couldn't be happier!

I bought Oyster 3 less than 11 months ago. Unfortunately, plastic underneath the seat has broke down. It was used correctly and wasn't used even every day.
I tried to contact with the shop where I bought it online that product unfortunately shop is closing down and I was advised to contact with baby style, which I did.
As I was advised by baby style, I sent them photos with the damage. They came back to me saying it is not manufacturing fault and it could be fixed by them, however I will have to pay 100 pounds for it!!!
I paid for this stroller £452.98 and it wasn't even used for a year.
I am highly disappointed with the product, with the materials which the product was made from, and moreover with the service.
I will not recommend it to anyone

One of the best companies. Staff are so nice and helped me find the parts I needed for a corned. Thank you all for your help