Back Care Solutions Reviews 2.637

Two months ago, my company ordered a chair for me from Back Care Solutions Limited. The chair is super comfortable and perfectly suited to my needs. The service was excellent and the communication was excellent. I have no complaints and recommend them.

The whole service has been wonderful so far. The initial assessment with Adam Haydock was great – I found him to be very knowledgeable of my various conditions and very understanding. I was initially a bit sceptical about the appointment as I didn't expect there to be much available to help, however I came away from the appointment feeling really positive about all the suggestions, in particular the ways in which a new chair could be made to suit my various needs.

The measurement service was also great. Keith was brilliant at keeping me in the loop about what time they were due to arrive and double checked I was happy for someone else to attend who was training in the assessments (apologies I can't remember his name). Keith explained everything to me in full through each stage of the appointment. He ensured I was comfortable on the mock up chair throughout the appointment and was happy to add further things in order to make the chair the most comfortable it could be. Both men were chatty and made me feel relaxed throughout. Again they were very knowledgeable about different conditions.

Excellent service, I could not think of anything at all that you could do to improve.

The support and care given were fantastic and i cant rate them highly enough. Keith was amazing and was very supportive in making sure it was set to the right dimensions to give me maximum comfort and support and it has really made a difference.

Made arrangements to have my own Opera ergonomic office chair serviced and a repair undertaken. Excellent and prompt communication from everyone at BCS. The chair was expected when I dropped it off and ready for me when I collected it 2 days later, as agreed. The work done was given the chair a fresh lease of life.

I'm pleased with the service I received from start to finish. I was contacted within two days of ordering the chair to arrange delivery. Despite the snow, the delivery driver arrived on time and was professional, friendly, and knowledgeable. He took the time to make sure I fully understood how the chair worked before he left. I'm a very happy customer

The company was very helpful and efficient when placing the order. The delivery driver/installation engineer was very friendly and accommodating.
Would recommend this company.

I had Back Care Solutions assess my seating arrangement for my work in a call centre for a major ISP. The process had been staggered due to my own error, but was straightforward. The technician I had on the day of the physical assessment was knowledgeable, understanding and pragmatic. I'm now waiting on my new ergonomic chair being built, but I am happy with the outcome.

Great professional service. Very supportive and informative process. Would recommend.

Great service and delivery. Was given a demo for all features of my new office chair which is very supportive and suits my needs.

Thanks for delivering the ergonomic equipment. The process was smooth and straight-forward. I appreciated that the delivery person also helped me set up the items and showed me how they worked.

Easy delivery and good communication. Staff friendly and helpful

I had an assessment from BCS for my chair in my home office, organised by my workplace. The technician, Chris was exceptionally friendly, courteous, knowledgeable, and helpful throughout the entire visit.
Chris took the time to answer all my questions clearly and provided valuable insights that made the process smooth and efficient. His professional yet approachable manner created a great experience, and I really appreciate the effort he put into ensuring everything was handled effectively.
I am autistic and assessments etc. can be stressful for me but it was a pleasant process made so much easier by a brilliant technician.

Delivery was swift and the chair is exactly what I need for my reasonable adjustments.

I can honestly say this company provides an excellent service. The communication throughout was clear and professional, and the turnaround time to get the equipment to me was quick.
The delivery arrived at the exact time specified, as promised, and the team member who attended went above and beyond by taking the time to explain each piece of equipment thoroughly, which there were quite a few items. This level of care and attention exceeded my expectations for a delivery.
Quality service is rare these days, and it doesn’t go unnoticed when a company and its employees go the extra mile. Thank you to the whole team for making the process smooth and stress free!

After my referral was made by my manager, i got an appointment for an assessment quickly, i was unable to make the original date but a date was offered i could take for the following week.

Derek who did my assessment was polite and friendly, but also thorough and efficient.

I'm yet to receive the items from my assessment but this is due to my company and not Back Care Solutions so I cannot comment on the comfort/quality of these yet.

The service received was excellent from beginning to end. Both workers who attended to measure and then deliver and adjust the chair were very friendly and provided excellent customer service. I would definitely recommend

Great choice of equipment. Once chosen and the items were ordered, they arrived well packaged and very quickly. They have already made a huge difference to my comfort, very pleased, thanks.

From start to finish I have had the best experience with Back Care Solutions. The initial contact and the communication all the way through have been, professional, helpful and for me a very important part, friendly.
I have already recommended them to Colleagues at my place of work.
If I was asked to give marks out of 10, it would be a 20.
Wonderful Company, I would recommend to everyone!
Thank you Back Care Solutions.

Equipment availability was good and delivery very quick. I was pleasantly surprised that Back Care Solutions not only delivered this so quickly, but also installed the equipment, showing me how to use everything and helping me get set up. Would recommend and will use again in future for any ergonomic equipment.

The items delivered arrived earlier than expected the shared video assembly instructions were extremely useful and did not take too long to build the desk.

I was very pleased with the communications and responsiveness of your team. One example was when I asked what colour of the desk top would be I was provided with at least 5 different options to choose from.

Thank you for an excellent service with plenty of notifications to keep me informed.