It’s not easy or navigable. I have to jump through hoops to transfer money or deposit money or do anything. I’ve had to call customer service 3 times to be able to do anything. I get secure but this i... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
They made the experience of moving my money very easy. I really appreciated being able to communicate with a real person when I needed to. Everything so far has been great as expected.
Great experience so far. This is the only bank I have found which offers 4% APY on a checking account with all of a debit card, FedNow and Zelle, but without any high minimum balance requirements. A... Toon meer
Just started opening my online account with Bank5 Connect. I chose them because of their great rates, but I love them because of their service. Well, also, I am a NE gal actually born in Massachusett... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
As an online-only bank, Bank5 Connect has low overhead costs, meaning we can offer more competitive rates on our products, which include checking accounts, savings accounts, and CDs. Bank5 Connect customers enjoy features such as direct deposit, external funds transfers, mobile banking, online banking, person-to-person payments, ATM fee reimbursements, e-statements, bill pay, debit card rewards, & more!
Contactgegevens
4,2
Goed
924 reviews
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Great Customer Service
They were there to help me with my questions and support my needs. I appreciate the help.
25 maart 2025
Best support of any business I've worked with
I live in the Midwest and have banked online with Bank5 for a decade. I'll never leave this bank. The customer service is the best not only at any bank, but any business I use regularly. The latest issue involved a somewhat complicated money movement issue, which I then managed to mess up. But Bank5 support and management quickly and professionally resolved it.
18 maart 2025
The customer service representative was…
The customer service representative was friendly and helpful in enabling me to understand and complete my transactions.
18 maart 2025
The representative was very helpful and…
The representative was very helpful and was able to supply me with the document I needed. Only 4 stars out of 5 because my request for a pdf of the document had not been responded to -- In was told to expect the pdf to be waiting for me on my account page.
11 maart 2025
Bank 5 excellent customer experience
Bank 5 representatives always answer my questions. They are always very professional as well. I like working with them.
18 maart 2025
customer service was helpful and knowleagable
easy to get the information i needed and the csr was great
11 maart 2025
Checking Check
When I made a significant and out of character large payment Bank5was quick to contact me and ask if it was legitimate. Very impressive
11 maart 2025
Easy to do business with
I now have 3 accounts with Bank5, and setup for each one was pretty easy. Each person I spoke with was professional and pleasant to speak with, which makes me feel secure about investing with Bank5.
11 maart 2025
Customer friendly with favorable…
Customer friendly with favorable interest rates. I had some difficulty transferring my CD funds following maturity. This was because I was trying to transfer them to an external non-deposit account (another CD). I did not know this was an issue but after several secure email exchanges the problem was resolved.
11 maart 2025
Helpful service
11 maart 2025
Great bank to do service with
Great bank to do service with, they care deeply about their customers and the products they offer are competitive.
4 maart 2025
Easy to communicate via secure email to…
Easy to communicate via secure email to request certain services
18 februari 2025
I was able to speak with a…
I was able to speak with a knowledgeable human instead of robovoice.
11 februari 2025
New account customer service
On 2/10/2025 I spoke on telephone with Steve. I believe that with his help I was able to resolve the problems I was having with my initial login for on-line banking (just an Add-on CD, which I plan to make transfers into during the coming 24 months ).
10 februari 2025
Bank five is reliable
I created a CD account about two years ago and it matured this month. Bank five did a good job at sending my money to my original checking account on time and I appreciate it.
28 januari 2025
Bank5 Connect customer service was…
Bank5 Connect customer service was great! I was quickly connected with an agent and they resolved my issue in under 5 minutes.
28 januari 2025
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