Bank5 Connect Reviews 

Kyle was very helpful and kind.
My CD was opened pretty quickly and your follow up has been good

Quick response to my request to make a large mobile deposit

They sit up there and put my account on hold cause the actions that I was doing and tried to make it seem like it was fraudulent, which was crazy

Bank5 Connect is a gem we recently found! Everyone there makes banking easy and is so helpful! They go the extra mile to see that your banking experience is PERFECT, and I mean P E R F E C T!
We recommend Bank5 Connect to everyone without reservation! Thank you, Bank5 Connect!

I had a CD with Bank5Connect, and in that time, I had a positive experience. After I applied, I was upset that I did not receive any communication from the bank; no email confirming that an account was created for me. It had been days, despite their website saying it should be quick. Money was taken from my account, but still no email from them. By then, I had already gotten a request to write a review, which I did. Shortly after, they called me. The woman I spoke to was very nice, helpful, and gave me her direct line to contact her if I needed any further assistance. After that, I didn't have any problems. I contacted customer service a couple of times, and they promptly responded. The bank gave me sufficient notice of when my CD would reach maturity and my options. My CD reached maturity, so I'm no longer using Bank5 Connect. I would have stayed with Bank5 Connect if they had a higher interest rate; that is the only reason I closed my account.

While we ultimately were able to transfer significant outside funds to a recently renewed Bank 5 CD, nevertheless, it required literally hours of efforts with long phone calls over 2 days to do so. Having received erroneous (i.e. wrong!) information from 3 different customer service reps, it wasn't until the 4th (actually a supervisor, who apologized repeatedly) that we finally were successful.

They make it a very simple process to open accounts with them, and better rates than most of my local banks

Great customer service. Staff very knowledgable.

The people I worked with at Bank 5 Connect were terrific; each was knowledgeable and spent whatever time I needed to understand the process when I made the initial deposit for a 6 month CD to cashing it in on time.
I would use this bank again and highly recommend it to someone looking for a great bank to use.

They were on top of a new activity. It was me but it gave me a great feeling that they had my back

Setting up the account online was very easy and I’m still early in the process so I’m not sure if it’s a great experience or not. My issues so far are that it takes a long time for funds to be available for use. I transferred $200 from another checking account into this new one and it’s going to be about 7 days before it’s available do use it even though the money is gone from my old bank account. Also, if this is a “checking account”, why didn’t I get checks? Why is there not a routine number?

Jasmine was very professional and knowledgeable and was able to take care of my request in a timely manner.

From the very beginning, Bank5 offered a fine selection of services, and their customer service is amazing They make it easy to do business and are welcoming helpful and kind.
I would recommend Bank5 Connect to everyone, without reservation!

Everything has been straightforward. Customer support is always pleasant and helpful. Although they aren't a local bank, they have local banks they work with for the times I need a cash machine

For phone calls, real people are very friendly, courteous
and helpful. As well, the "virtual assistant" is very responsive. If it's truly virtual and not a real person, congratulations on making it seem real.
Easy to deposit, easy to withdraw when I'm ready.

Customer Service is not their strong suit. One hand doesn’t appear to know what the other hand is doing.

To improve I believe more training in Customer Service may be needed.

It took multiple secure emails and two phone conversations to close a CD at maturity. Nothing should be this complicated especially when they were notified days prior of maturity instructions.

Our banking relationship ends this month after this experience.

It was fairly easy to set up, and it gives you the sensation that your information is safe.

Excellent customer service. Any questions that I have are answered and any concerns that I have are addressed.

Bank 5 has not helped me at all and has allowed fraudsters to target my account and rob me.