It’s not easy or navigable. I have to jump through hoops to transfer money or deposit money or do anything. I’ve had to call customer service 3 times to be able to do anything. I get secure but this i... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
They made the experience of moving my money very easy. I really appreciated being able to communicate with a real person when I needed to. Everything so far has been great as expected.
Great experience so far. This is the only bank I have found which offers 4% APY on a checking account with all of a debit card, FedNow and Zelle, but without any high minimum balance requirements. A... Toon meer
Just started opening my online account with Bank5 Connect. I chose them because of their great rates, but I love them because of their service. Well, also, I am a NE gal actually born in Massachusett... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
As an online-only bank, Bank5 Connect has low overhead costs, meaning we can offer more competitive rates on our products, which include checking accounts, savings accounts, and CDs. Bank5 Connect customers enjoy features such as direct deposit, external funds transfers, mobile banking, online banking, person-to-person payments, ATM fee reimbursements, e-statements, bill pay, debit card rewards, & more!
Contactgegevens
4,2
Goed
924 reviews
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Slow application process, but ultimately responsive to special circumstances
It took multiple days of correspondence to finalize my account application, but the staff was ultimately responsive and helpful in understanding my special application circumstances. This is not always possible today with automated / algorithmic decision-making, regardless of special circumstances which can only be addressed by knowledgeable customer service staff.
30 juli 2025
Antwoord van Bank5 Connect
Hi Tim,
We appreciate your feedback and are glad our team was helpful with your application. We acknowledge the process took longer than expected, and we value your patience. Thank you for taking the time to leave us a review.
Best,
Bank5 Connect
Quickly provided answers to my account…
Quickly provided answers to my account questions furthering my confidence in service.
29 juli 2025
Customer service was excellent and very…
Customer service was excellent and very friendly!
16 juli 2025
Customer service personnel very…
Customer service personnel very knowledgeable and lead me to my request in few minutes.
22 juli 2025
Do not recommend
This bank is the worst for customer service and being able to close out accounts. I tried multiple times over a period of 10 days. It is nearly impossible to speak to customer service and has limited hours. Very hard to deal with.
15 juli 2025
Antwoord van Bank5 Connect
Hi Barbara,
Thank you for taking the time to provide us with your feedback. We’re truly sorry for the frustration you experienced while closing out your CD. As part of our CD closeout process, we require proof of ownership when funds are being transferred to an external account that differs from the one originally used to fund the CD. This extra step helps protect our customers from potential fraud. That said, we recognize that your verification process was not as streamlined as it could have been, and for that we apologize. I understand that our customer service team was able to complete your CD closeout and transfer your funds to the requested account. Please know that your experience has prompted us to reevaluate our process, and we’re actively exploring ways to make CD closures more efficient while maintaining account security. Thank you for choosing Bank5 Connect for your CD needs, and we hope to have the opportunity to serve you better in the future.
Best,
Bank5 Connect
Lost Property Letter
The gentleman to whom I spoke immediately looked up the account and corrected the matter.
15 juli 2025
Service OK at this time
30 juni 2025
Antwoord van Bank5 Connect
Hi Bradley,
Thank you for taking the time to leave us a review. I understand our Contact Center Manager spoke to you today to see how we can help improve your satisfaction with Bank5 Connect. We're glad to hear the information provided was helpful and appreciate you sharing your feedback with us. Please don't hesitate to reach out to the number provided on your call.
Best,
Bank5 Connect
Antwoord van Bank5 Connect
Hi Wei,
We apologize for the frustration you’ve experienced with Bank5 Connect. I understand our Contact Center Manager was able to reach you and determine the root of the issue you were running into. We hope the information provided was helpful. If you have any additional questions or concerns please don’t hesitate to reach out to us.
Best,
Bank5 Connect
i like the two checking accounts i…
i like the two checking accounts i didnt expected two accounts that can work together like your system does thats realy nice thankyou!
30 juni 2025
Impossible to let bank know CD terminated
Impossible to let bank know CD will not be turned over
10 juni 2025
Antwoord van Bank5 Connect
Hi Paul,
We’re sorry to hear about your frustration closing your CD account. I understand our Customer Experience Senior Manager was in contact with you to and was able to waive any fees incurred. A member of our team has reached out again to ensure you don’t have any remaining concerns. When you have a chance, please reach out to the number provided in the voicemail. We appreciate you taking the time to leave us a review.
Best,
Bank5 Connect
Best place for CDs
Bank5 Connect easily had the best rates on short-term CDs like 6 months. It was a snap to set up, and their website and cell phone app made my CD easy to work with. When it was time to close out my CD, the customer service team was extremely helpful. Next time I invest, I will definitely be choosing Bank5 Connect!
27 mei 2025
Excellent service!
3 juni 2025
Internal transfer was very easy
It was very simple to transfer the proceeds of a matured CD into a Bank5 Connect savings account. It can't be done just using the website, but the whole process was quick and easy. One day turn around.
13 mei 2025
Fast, courteous and responsive customer service
I like that customer service is fast, not long wait times on hold. And staff are helpful and courteous. And follow to get things done. Truly it is rarity today to have the experience as a customer.
19 mei 2025
When my CD matured
When my CD matured, I requested part of it to be renewed and part sent to my checking account. They completed the transactions as requested and very promptly. Nice job, Bank5 Connect!
20 mei 2025
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