It’s not easy or navigable. I have to jump through hoops to transfer money or deposit money or do anything. I’ve had to call customer service 3 times to be able to do anything. I get secure but this i... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
They made the experience of moving my money very easy. I really appreciated being able to communicate with a real person when I needed to. Everything so far has been great as expected.
Great experience so far. This is the only bank I have found which offers 4% APY on a checking account with all of a debit card, FedNow and Zelle, but without any high minimum balance requirements. A... Toon meer
Just started opening my online account with Bank5 Connect. I chose them because of their great rates, but I love them because of their service. Well, also, I am a NE gal actually born in Massachusett... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
As an online-only bank, Bank5 Connect has low overhead costs, meaning we can offer more competitive rates on our products, which include checking accounts, savings accounts, and CDs. Bank5 Connect customers enjoy features such as direct deposit, external funds transfers, mobile banking, online banking, person-to-person payments, ATM fee reimbursements, e-statements, bill pay, debit card rewards, & more!
Contactgegevens
4,2
Goed
924 reviews
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Amazon account hacked
Having my Amazon account hacked has been I horrible experience with Amazon for several weeks now. But dealing with you guys was the easiest thing ever. Compassionate, understanding, and quick. Thank you!
16 december 2025
He agent thru Chat was efficient
He agent thru Chat was efficient, check out the question I had and gave me clear instructions. Pleasant and courteous
18 november 2025
I was having hard time with log and i…
I was having hard time with log and i found one good friend on tg , introduced me to bank5 and doing business with bank5 been best so far, thanks to my mate on TG @The_WorldBag
14 november 2025
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van Bank5 Connect
Hello,
We apologize for your frustration with Bank5 Connect. I understand our Customer Contact Center team reached out to you and was able to provide clarification on your application. We appreciate you taking the time to speak to us. If you have any additional questions please don't hesitate to reach out.
Thank you,
Bank5 Connect
Always depenable and good service
29 oktober 2025
Quick & efficient
21 oktober 2025
I have been trying for over a month to…
I have been trying for over a month to make a one time deposit to my CD account, which always gets a monthly automatic deposit. This has been a grueling experience. Bank five has not been able to help me.
14 oktober 2025
Antwoord van Bank5 Connect
Hello,
We’re sorry to hear about your frustrating experience with your CD. I understand our Customer Contact Center team was able to reach you today about the information we needed to complete the transaction and it is being processed. We appreciate your feedback with this situation and apologize again for the time it took. If you have any outstanding questions, please don’t hesitate to reach us through secure email or at 1-855-552-2655.
Best,
Bank5 Connect
I love banking with them and today when…
I love banking with them and today when I had to submit an address change it was so easy and they did it for me
14 oktober 2025
slow/understaffed
new account application and opening tortuous; has taken a week and still can't log-in online. No reply to email asking for help except (this) request to leave a review; trying to cantact by phone the message said "you are 12th in line," or "9th in line."
14 oktober 2025
Antwoord van Bank5 Connect
Hi Jonah,
We appreciate you sharing your experience with us. We're sorry for any frustration caused by the application process and for the gap in communication. I understand our Customer Experience Senior Manager was able to reach you to apologize and ensure you are able to login to online banking. Thank you for taking the time to speak with us. Please don’t hesitate to reach out if you have any additional concerns.
Best,
Bank5 Connect
staff was friendly and process was easy
17 september 2025
Antwoord van Bank5 Connect
Hi Christian,
Thank you for taking the time to provide us with your feedback. I understand that our Contact Center Manager was able to assist you and that you now have the document you need. If you require anything additional, please do not hesitate to reach out to us at 855-552-2655.
Best,
Bank5 Connect
You all were very helpful and very…
You all were very helpful and very knowledgeable. Thank you again.
23 september 2025
Great online bank
Great online bank. My only complaint is my card doesn't work with Google Pay. Other than that Great customer service.
15 april 2025
Antwoord van Bank5 Connect
Hi Tyra,
Thank you for taking the time to share your experience with us! I understand our Contact Center Manager reached out to you today to provide instructions on how to add Bank5 Connect to Google Pay. We're glad to hear this information was helpful. If you need any additional assistance please don't hesitate to reach out. We look forward to continuing to serve you as a customer.
Best,
Bank5 Connect
FINALLY FINALLY FINALLY
After weeks of not being able to get into my account & getting the run around (or at least if felt that way to me) or just ignored through the chat/email messages, I FINALLY CAN USE MY ACCOUNT! The customer service rep was patient, kind and even though it took a little bit to figure out the issue, he didn’t seem rushed or like I was an inconvenience like most places these days and it was even after time to for them to get off work by the time we got off the phone! They are fantastic, I recommend you call though!!!
16 september 2025
Antwoord van Bank5 Connect
Hi Courtney,
Thank you for taking the time to provide your feedback. We apologize for the delay in communication you experienced with us and understand the frustration caused. We're glad to hear our teammate was helpful and that the issue was resolved. If you have any additional concerns, please don't hesitate to reach out to us.
Best,
Bank5 Connect
Long wait for answers
I tried for 2 moths to open an account and it seemed impossible to get an answer, hard to get anyone to call back or answer emails.
27 augustus 2025
Antwoord van Bank5 Connect
Hi Cornelia,
We're sorry to hear about the difficulties you experienced while trying to open an account. I understand our Customer Experience Senior Manager has left you a voicemail to apologize and answer any remaining questions. Whenever is convenient for you, please reach out to the number provided in the message. Again, we recognize the inconvenience of this situation and apologize for the frustration caused. We look forward to speaking with you.
Best,
Bank5 Connect
Unresolved Account issues
The representative was not interested in addressing my account opening issues and shrugged, leaving the issue unresolved.
26 augustus 2025
Antwoord van Bank5 Connect
Hello,
We apologize for the poor interaction you had with Bank5 Connect and want to make it right. Our Customer Experience Senior Manager has reached out to you via phone and email to provide an update on your account. Whenever is convenient for you, please contact us by phone or secure email. Again, we’re sorry for disappointing you and hope to turn the situation around. We look forward to hearing from you.
Best,
Bank5 Connect
They were timely and on point
They were timely and on point. Tel hey explained my situation in a way that I could understand and for that I’m very grateful for.
19 augustus 2025
Do not use their bill pay monies did…
Do not use their bill pay monies did not get to where they were to get where they were to go for 3 months and to reverse was a hassle.
18 augustus 2025
Review zonder uitnodiging
Antwoord van Bank5 Connect
Hi Pam,
We are sorry to hear that you experienced issues with our Bill Pay service. We have sent a request to you for more information so we can investigate this and follow up with you. We look forward to hearing from you, but if you have any questions in the meantime please don't hesitate to contact us at 855-552-2655.
Best,
Bank5 Connect
I called with a simple request and my…
I called with a simple request and my issue was quickly resolved, without any time on hold.
12 augustus 2025
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