It’s not easy or navigable. I have to jump through hoops to transfer money or deposit money or do anything. I’ve had to call customer service 3 times to be able to do anything. I get secure but this i... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
They made the experience of moving my money very easy. I really appreciated being able to communicate with a real person when I needed to. Everything so far has been great as expected.
Great experience so far. This is the only bank I have found which offers 4% APY on a checking account with all of a debit card, FedNow and Zelle, but without any high minimum balance requirements. A... Toon meer
Just started opening my online account with Bank5 Connect. I chose them because of their great rates, but I love them because of their service. Well, also, I am a NE gal actually born in Massachusett... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
As an online-only bank, Bank5 Connect has low overhead costs, meaning we can offer more competitive rates on our products, which include checking accounts, savings accounts, and CDs. Bank5 Connect customers enjoy features such as direct deposit, external funds transfers, mobile banking, online banking, person-to-person payments, ATM fee reimbursements, e-statements, bill pay, debit card rewards, & more!
Contactgegevens
4,2
Goed
924 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The agent sent me some files in a…
The agent sent me some files in a secure email. Upon trying to forward this email I lost the files. I called back and requested the same information. Files were sent out again in a very timely fashion, and I was told not to be hesitant in asking for help with the files if needed.
17 februari 2026
Exelent rating
16 februari 2026
Review zonder uitnodiging
excellent customer service and banking…
excellent customer service and banking experience
3 februari 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
I would not choose this bank
I choose this bank because it was suppose to be more ethical.....I don't see that and I don't see personalized service. I have not had access to my debit card for 21 days. For 20 days I had access to NONE of my money. I had to cancel medical procedures because of this! 19 since they sent the card, but 2 more days because I lost my card on a weekend. I called midway to ensure they had actually sent it and they say they did. They called 2 days ago to say it has been delivered. It had not! A lie! 21 days with our access to my money. The policies of this bank in reference to online banking is subpar and I would NEVER EVER recommend this bank even to a drug addict!
20 januari 2026
Antwoord van Bank5 Connect
Hi Kat,
We’re truly sorry for the frustration this situation has caused you. This is not the experience we want for any of our customers, and we understand how upsetting it must be to go this long without access to your funds. I understand a member of our Contact Center team spoke to you to confirm your expedited card is scheduled to arrive today. We take your feedback seriously, and we’re currently reviewing the issues you experienced so we can address them directly with our team. If you need any additional assistance, please don’t hesitate to reach out to us at 1-855-552-2655.
Best,
Bank5 Connect
Your representative
Your representative, Stanford Rosado, took extra steps to resolve my issue.
26 januari 2026
Helpful Staff as always
I had great communication and instruction with both Jen and Veronica in completing my request. The staff there has always been positive and helpful during my calls and secure emails. Thanks again!
27 januari 2026
Secure email communications
Prompt response by secure email to my original secure email request. I was looking for a regular email notice that a secure response was available, but I couldn't find such a notice.
20 januari 2026
Received answers to my text in a timely…
Received answers to my text in a timely manner.
13 januari 2026
Direct answers
Did not have to wait long on the phone to speak to a representative and they were knowledgeable, able to work on the problem, and provide a workable solution within 1 phone call.
7 januari 2026
Bank 5 Connect is the model of efficiency!
Bank 5 Connect has always addressed my questions immediately and completed my transactions faster than I anticipated. I have never experienced any type of hold-up.
9 januari 2026
The representative was patient
The representative was patient, respectful, and took the time to walk me through resetting my password. Despite technical issues and a dropped call, he promptly called me back and continued assisting me. His calm reassurance made a stressful situation much easier, and his level of care and professionalism was greatly appreciated.
6 januari 2026
The employee understood my questions…
The employee understood my questions and helped with my needed service.
6 januari 2026
Customer Service was knowledgable and…
Customer Service was knowledgable and very helpful.
23 december 2025
Excellent ,Reliable and Fast.!!!!
19 december 2025
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.