It’s not easy or navigable. I have to jump through hoops to transfer money or deposit money or do anything. I’ve had to call customer service 3 times to be able to do anything. I get secure but this i... Toon meer
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Lees wat reviewers zeggen
They made the experience of moving my money very easy. I really appreciated being able to communicate with a real person when I needed to. Everything so far has been great as expected.
Great experience so far. This is the only bank I have found which offers 4% APY on a checking account with all of a debit card, FedNow and Zelle, but without any high minimum balance requirements. A... Toon meer
Just started opening my online account with Bank5 Connect. I chose them because of their great rates, but I love them because of their service. Well, also, I am a NE gal actually born in Massachusett... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
As an online-only bank, Bank5 Connect has low overhead costs, meaning we can offer more competitive rates on our products, which include checking accounts, savings accounts, and CDs. Bank5 Connect customers enjoy features such as direct deposit, external funds transfers, mobile banking, online banking, person-to-person payments, ATM fee reimbursements, e-statements, bill pay, debit card rewards, & more!
Contactgegevens
4,2
Goed
923 reviews
Vraagt klanten om een review
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Always good service when working with…
Always good service when working with staff with my account.
14 april 2026
The person I spoke to was very helpful…
The person I spoke to was very helpful and said all the questions that I had very professional and pleasant
31 maart 2026
Problem solved
Got right through to a real person that handled my problem couldn't be happier
30 maart 2026
Wonderful Human customer service
Wonderful Human customer service! It is always so appreciated and special. They are patient, informative and helpful. My only disappointment is that the interest rate drop on the jumbosavings isn't as competitive as other brick & mortar banks where it was when I signed up over a year ago.
7 april 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
so so service
Question was answered but agent kept on sighing. She was tired and more than ready to hang up.
17 maart 2026
Antwoord van Bank5 Connect
Hi Michelle,
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had with our teammate. Please know we have used this as a coaching opportunity for our team. Our Call Center Manager reached out and left you a message to apologize as well. If you would like to discuss the interaction further, please don't hesitate to reach out to the number provided in the voicemail.
Best,
Bank5 Connect
They were very helpful and very…
They were very helpful and very informative and really nice and patient. I totally give them 5 stars!
24 maart 2026
rep was rude and incorrect
24 maart 2026
Antwoord van Bank5 Connect
Hello,
Thank you for your feedback. We’re sorry to hear about your recent experience, as it’s not the level of service we aim to provide. Our Contact Center Manager has reached out and left you a message so we can learn more about what happened and address your concerns directly. Whenever is convenient for you, please reach out the number left in the voicemail or to 1-855-552-2655. We value your input and would appreciate the opportunity to speak with you.
Best,
Bank5 Connect
beneficiary setup
It is very difficult to set beneficiaries for my bank5 connect accounts. They also allow only one beneficiary.
17 maart 2026
Antwoord van Bank5 Connect
Hi Weijian,
Thank you for sharing your feedback. I understand our Call Center team spoke to you yesterday to review your concerns and assist with setting up beneficiaries on your account. We appreciate you bringing the challenges you experienced to our attention for us to improve our customer experience. If you have any additional questions or need further support, please don’t hesitate to reach out.
Best,
Bank5 Connect
Website very easy to navigate and…
Website very easy to navigate and BankFive responds immediately to any questions I may ask. They know how to run a solid business.
16 maart 2026
Large Check Deposit
I first chatted about getting permission to deposit a large check. Said ok. The day I received the large check I had to call Bank 5 to get permission to deposit because it wasn’t working per the chat. Once I got permission the deposit went through flawlessly.
10 maart 2026
Antwoord van Bank5 Connect
Hi Angela,
Thank you for taking the time to share your feedback. We’re sorry to hear you had a frustrating experience with us. If you would like any further clarification we would be happy to speak with you. Please contact us at 1-855-552-2655 for assistance.
Best,
Bank5 Connect
Problem was digital account was placed…
Problem was digital account was placed on hold after failed verification of external account transfer, Bank5 Customer Service engaged their management to resolve internal problem with verification and allow the transfer as initially requested.
3 maart 2026
At the time of CD purchase
At the time of CD purchase, rates were very good the process was easy and the monthly statements were a plus. We closed the account at maturity to purchase stocks and another CD at a better current rate.
3 maart 2026
Can’t be beat!!
I have had nothing but a fantastic experience with Bank 5 Connect over the years. The app is user friendly and it is always quick to connect with a human if I need. Everyone I’ve spoken with has been knowledgeable and helpful. Plus, the crazy high interest can’t be beat. I will remain a loyal customer!
25 februari 2026
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