Bank5 Connect Reviews 

The customer service is very polite and precise. They know what to do for the account and execute fixing the problem right away.

good respose

The 2% APY on the checking account is excellent, but the overall banking experience falls short. The mobile app is very basic and lacks essential features like card management, so you can't lock your card or report it lost or stolen through the app. Zelle also isn't available until about a month after opening the account, which is inconvenient. Customer service responds in a timely manner and usually resolves issues, but the representatives can come across as a bit rude. Another downside is that there is no way to deposit cash directly through an ATM. Finally, the bank's loan-to-deposit ratio is around 103%, which may be a consideration for some customers. Overall, I'd rate Bank5 Connect 2.5 out of 5 stars.

I was impressed with the level of potential fraud detection. A simple phone call cleared up an issue detected by your system.

I appreciate the fact that every time I have to call the bank to get information - a REAL person is there with easy to understand details - quickly and a wonderful sense of humor ... no drawn out wait times or insistent AI that won't get me to a live human. A rare experience right now - and a hugely welcome one. Thank you!!

I like this bank, I've been with them for years. They just need to find a way to authenticate when payments come in from other states. Maybe inside the app, one can open the state or country of choice when payments need to go through. Having to contact the Bank all the time is a bit of a pain. But overall, it's a good bank.

I have nothing to complain about.

Dealing with Bank5Connect has been one of the easiest, most seamless financial endeavors I’ve ever had. From purchasing the initial CD through the automatic renewals up to closing of the CD, it was very smooth. I’ll recommend Bank5Connect to anyone.

Our representative could not help me verify my account. He offered absolutely no solutions and acted like he didn’t care about our experience in the least bit. I was tempted to close my account because of how awful the customer service was

I had contact with an employee who was well informed and guided me through a solution to my problem A +++++

I have no complaints with Bank 5. Unfortunately, circumstances changed and I had no further need for my account.

This Bank is very reliable and if I have any issues they will take care of ASAP. Been with Bank5 for many years. Love this Bank

It was very easy for me

did a fine job with my request

Very helpful customer service! Quick and easy to solve problems with no cost to the customer! Love bank 5!!!

Very courteous and helpful to resolve our issue.

They are helpful with helping you make a account help and the customer service are great

Customer service helped me reverse 3 charges from a fake company