Bare Minerals Reviews 

I placed an order and forgot to add the discount code - thought this would be a ‘hard luck’ response & at best a discount code for future use; however I was delighted that they’ve honoured it & promptly processed a refund - so delighted with the service & outcome.

As soon as I sent my query, there was an automated response that they would reply soon. Within a few hours they answered my query. They were also happy to give me a new code for a discount as the previous one had finished.

I ordered a few things off the site. I was pleasantly surprised with a few samples. However, they sent me the wrong item. I’ve contacted customer support, and they sent a replacement in just a few days. I’m sooo impressed with the customer support—supper supportive and lovely stuff.

I rang Bare Minerals for advice on foundation and concealer after my daughter had tried them, loved the colours, but didn’t suit the finish due to her skin type. They rang me back the next day and was generous with their time, advice and support. It's great to speak to someone who understands skin issues, knows their products and could recommend which ones would work best, plus the equivalent colour. We will try them in the shop, but I’m confident they will be great. I have used Bare Minerals for years and have dry sensitive skin with olive colouring. Thank you so much!

Great customer service! I had a query and was quickly contacted by Alex who answered my question and gave me all the info I needed. Very happy customer!

My query was dealt with speedily and efficiently and the products never disappoint.

Shameful amount of packaging used for one tiny product

I wrote to bare minerals that my order hadn’t arrived in the two days that I paid extra postage for. They immediately refunded my postage and it arrived today. This wasn’t down to bare minerals but Evri who hadn’t delivered it on time. Brilliant customer service from bare minerals. Thank you.

Amazing customer service, and fabulous products! Highly rrcommend

Unfortunately my package didn’t arrive and is assumed lost en route.
Bare Minerals replied to my email within 24 hours and offered me replacements or refund. I asked for refund as reordered through a BM stockist. Refund is in my account 48 hours later.

Shocking customer service, placed the order and still not been processed poor communication. Why take orders if you can’t process them.

You email and receive a generic response unhelpful.

Definitely stay clear!

Ordered foundation powder from their UK website, smooth process. However because they use Evri as a courier, my package got lost between them dispatching from their warehouse and Evri delivering it to me, so it never arrived. Spoke to their CS person, and she apologised and refunded me my money very quickly, no complaints there. She mentioned that it had definitely left their warehouse, but as for what Evri did with it, she couldn't tell me.

Please consider using another courier for your delivery service, especially considering your products are not cheap, it's really a shame to have it lost with a courier who just doesn't care.

I was a bareMinerals fan until I had a problem with one of their products. Their products are high quality and I thought their customer service would match but was disappointed.

I had been using the bareMinerals powder foundation for many years - it's light and discreet, but doesn't always do the job. Went to a bareMinerals counter at the airport and asked for advice for something a tad stronger, and they recommended (and sold) a liquid foundation. I'm not sure if it's faulty or just a terrible product - it doesn't blend and spurts out, causing me to stain several shirts.

I got in touch and asked if I could send it in for a replacement (I've hardly used any of it), but was told that the customer service can only help with orders placed online. What about the many retailers that sell them? Who actually have bareMinerals employees? It seems a lazy way to not have to deal with complaints. Funnily enough, the shade I bought the foundation is is not available on the website (not out of stock, simply unavailable).

A disappointing experience from a brand I have been loyal to. Won't buy again.

I enquired about a shade match via email and received a reply almost straight away which was great enabling me to purchase what I needed that day.

Quick to respond to initial enquiries about products with lots of information to make choices about products. Also provided a welcome discount code on first purchase with free delivery. Can't ask more than that.

this is the second time in two months this has occurred: via the website I tried to order products and via an email was told I had over 2000 points to redeem. The website had only 150 points, not even counting that I had previously ordered something that told me I had earned over 900 points. The customer service rep would not or could not solve the issue and said I would receive help in 3-5 business days. However, I had bene promised a communication when I called them a few months ago about an inability to order. They said they would call back then. No response ever came, so this time I expect the same: crickets. I get the impression they just sit back and collect cash with no consideration regarding how this impacts future business.

I emailed Bareminerals customer service to get some help finding out when some products would be back in stock. I had a quick reply from Shaf who kindly gave me some alternative options including the correct colours for my skin and a recommendation for another bareminerals supplier i could try. Great customer service. Thanks.

Very quick response with excellent information/advice

I have been buying bareMinerals make for 15 years and recently my lasting liner pencil is damaged and it was a gift and they are not willing to do anything. Poor service. No one picks up the phone.