Battens Solicitors Reviews 

136
•
TrustScore 5 uit 5

4,8

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Beoordeeld met 5 van de 5 sterren

We recently moved and used Battens for sale and purchase. The whole process was easy and smooth. This was due to Emma Taylor and Philippa Wannell's professional advice and care. The team communi... Toon meer

Beoordeeld met 5 van de 5 sterren

Ross Siviter, ably assisted by Mandy Hutchinson, acted as our conveyancing solicitors in the recent sale of our house and were also involved in the purchase of our future home - a former school. Neith... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ross Siviter and Mandy Hutchinson at Battens did a fantastic job of our house move. We have moved a number of times in the past and I can safely say that the service and client care we received from t... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ross Silviter provided an excellent conveyancing service for us. First we sold our property on a very fast time scale dictated by our purchaser. They all said it could not be achieved . Ross and h... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Advocatenkantoor

Geschreven door het bedrijf

At Battens Solicitors, we have been providing clear, practical legal advice for over 300 years. As a full-service law firm based in the South West, our experienced team supports individuals, families and businesses across a wide range of legal matters. We understand that legal issues can feel complex and sometimes overwhelming. That’s why we focus on being approachable, transparent and straight talking in everything we do. Our goal is to guide you with confidence, helping you make informed decisions at every stage. Whether you need support with personal matters such as property, family law or wills, or expert advice for your business, we are here to help find the right solution for your situation. We are proud to build long-lasting relationships with our clients, based on trust, quality and a genuine commitment to achieving the best possible outcome. Your feedback is important to us and helps us continue to improve our service.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

136 reviews

5 sterren
4 sterren
3 sterren
2 sterren
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4,8

Alle reviews

(136)

18 reviews in de afgelopen 12 maanden

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Beoordeeld met 3 van de 5 sterren

The conveyance team slightly lost the…

The conveyance team slightly lost the personal touch.

15 juni 2023
Review zonder uitnodiging
Logo Battens Solicitors

Antwoord van Battens Solicitors

We are sorry to hear that you were unhappy with some aspects of our service as we pride ourselves on our high levels of customer care and satisfaction. We always work hard to resolve any issues that our clients may have accordingly. If you would like to discuss this further, please get in touch with our team.

Kind Regards
Battens Solicitors

Beoordeeld met 5 van de 5 sterren

Mo Byers is the best solicitor I have…

Mo Byers is the best solicitor I have ever dealt with, she is so responsive and provides a FAB service.

1 juni 2023
Review zonder uitnodiging
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Antwoord van Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Beoordeeld met 5 van de 5 sterren

Battens and more especially Naomi have…

Battens and more especially Naomi have been looking after my elderly parents and their affairs for many years. The service provided is outstanding. Both very professional and efficient with the added bonus of caring about their clients. I would highly recommend Battens and continue to trust them fully!

20 juni 2023
Review zonder uitnodiging
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Antwoord van Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Beoordeeld met 1 van de 5 sterren

Battens Dorchester accepted instruction…

Battens Dorchester accepted instruction to act in my purchase of a property. Two weeks later they decided that as it was a second floor apartment in a two storey building they would not act. Wasted time all round, no apology. Proceeding fine with new solicitor

19 juni 2023
Review zonder uitnodiging
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Antwoord van Battens Solicitors

We are very sorry to hear about your experience. We pride ourselves on our high levels of customer care and satisfaction. We take all complaints seriously and have a rigorous complaints procedure to resolve any issues that our clients may have.

A member of Battens staff will be in contact with you shortly.

Thank you for bringing this issue to our attention.

Kind Regards,
Battens Solicitors

Beoordeeld met 5 van de 5 sterren

Jen Haynor was brilliant as our…

Jen Haynor was brilliant as our solicitor during a recent house purchase. She was responsive and considerate with her advice and always willing to put it into plain English. We had some demanding deadlines which didn't phase her, and I would highly recommend Battens and Jen.

23 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The team at Battens were incredible

The team at Battens were incredible. So friendly, helpful and super efficient. We used them for a house move and cannot rate them highly enough, we had a stressful move but they had it in hand at every stage. Thank you!

31 mei 2023
Review zonder uitnodiging
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Antwoord van Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Beoordeeld met 5 van de 5 sterren

Very highly recommended, professional, approachable and kind!

We really can’t recommend Battens enough!! For over 5 years Kate helped us through a really difficult time in so many ways and did so much for us. We were kept informed every step of the way, and everything was taken care of professionally, promptly, precisely and with care! Thank you so much for everything! 😊

17 mei 2023
Review zonder uitnodiging
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Antwoord van Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Beoordeeld met 1 van de 5 sterren

We had to take Battens to the ombudsman…

We had to take Battens to the ombudsman for mis handling the will of a family member. We won and they had to pay compensation. They don't apolagise, despite being proven to be wrong. Never use this company, they made a very difficult situation very much worse.

30 mei 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Exceptional residential coveyancers

Tina Tippett, ably assisted by Cathy Morgan, handled my mother's house sale impeccably. A house sale is always stressful so it was great to have an exceptional team on side. Highly recommended

2 mei 2023
Review zonder uitnodiging
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Antwoord van Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Beoordeeld met 1 van de 5 sterren

Dereliction of Key Duties

This law firm failed at vital moments of their 'representation' of me by failing to submit a Defence Statement form in a case heard at Yeovil County Court .

If they had submitted the page of the Defence response, I might have stood a chance of avoiding a Bankruptcy order.

A complaint has gone to the Legal Ombudsman and I will find it somewhat baffling if the Ombudsman's conclusions are not fully in my favour when they have completed their investigation.

A McLaughlin

16 januari 2023
Review zonder uitnodiging
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Antwoord van Battens Solicitors

We were sorry to hear that you were unhappy with some aspects of our service as we pride ourselves on our high levels of customer care and satisfaction. We always work hard to resolve any issues that our clients bring to our attention. Due to obligations of confidentiality, we cannot comment further on the specifics of the matter online, and as you know we have discussed your concerns with you in detail in private.
Kind Regards
Battens Solicitors

Beoordeeld met 1 van de 5 sterren

Poor management leads to unacceptable delays

After years of good service, Battens has let us down. A week to open a file. Another week lost because the responsible person was on unannounced annual leave and did not get someone else to stand in and advance the matter. The managing director apologised, but does not agree such delay is important.

24 april 2023
Review zonder uitnodiging
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Antwoord van Battens Solicitors

We are sorry to hear that you are unhappy with the handling of your enquiry. We assure you that the decision not to take on your case was not taken lightly. Please be assured that you have not been charged in this instance. Thank you for bringing this issue to our attention and we hope you are able to find a solicitor to carry out the work for you.

Kind Regards

Battens Solicitors

Beoordeeld met 5 van de 5 sterren

No hesitation to Recommend Battens

Jen Haynor managed our house conveyancing along with Anne Kendall both were very efficient knowledgable, helpful and effectively handled issues as they arose and in doing so provided sound advice.

Our contact with Battens began with Adam Hillier when my mother in law died and it was his helpful and professional approach which led to us instructing Battens to subsequently manage our house conveyancing. I would have no hesitation in recommending Battens in the area they have acted for us

3 april 2023
Review zonder uitnodiging
Logo Battens Solicitors

Antwoord van Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Beoordeeld met 2 van de 5 sterren

Poor communication and lacklustre approach

The case was a building dispute where poor building work was being held to account under the Sale of Goods Act. What should have been a simple and easy case (even the defendant admitted they would lose) was badly managed with poor communication and a lacklustre approach resulting in a substantial loss of costs against what was spent to secure damages of only 64% of the initial claim. I can't comment on the competence displayed but it was not a successful outcome despite winning the case.

24 november 2022
Review zonder uitnodiging
Logo Battens Solicitors

Antwoord van Battens Solicitors

We are sorry to hear that you were unhappy with some aspects of our service as we pride ourselves on our high levels of customer care and satisfaction. We always work hard to resolve any issues that our clients bring to our attention accordingly. Unfortunately, in cases such as yours, where we are reliant on information, actions and input provided by the court and other third parties, we are sometimes prevented from progressing as quickly as we would like to. Due to obligations of confidentiality, we cannot comment further on specifics of the matter online but if you would like to discuss this further with us, please contact Katherine Gilmour at Battens Solicitors, Mansion House, Princes Street, BA20 1EP or email katherine.gilmour@battens.co.uk who will be happy to discuss the matter with you.

Beoordeeld met 5 van de 5 sterren

Selling my mum's house and was assigned…

Selling my mum's house and was assigned to Tina Tippett at Battens,who has been informative and a pleasure to deal with . Excellent service from start to finish.

6 februari 2023
Review zonder uitnodiging
Logo Battens Solicitors

Antwoord van Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Beoordeeld met 5 van de 5 sterren

Fantastic experience using Battens…

Fantastic experience using Battens Solicitors, Very friendly & efficient service.
I would definitely recommend

16 februari 2023
Review zonder uitnodiging
Logo Battens Solicitors

Antwoord van Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Beoordeeld met 5 van de 5 sterren

Exceptional service

We have used Battens for almost thirty years and could not be happier with the service we have received. They are still our solicitors of choice, despite the fact we moved to London in 2005. A deed of variation on a previous loan agreement was just drawn up by Brian Levine. He was responsive, patient and incredibly efficient. Done and dusted in no time. Kudos!

2 februari 2023
Review zonder uitnodiging
Logo Battens Solicitors

Antwoord van Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Beoordeeld met 5 van de 5 sterren

First class

First class, personal service excellent. Good advice throughout with no complications. Very quick completion.

19 december 2022
Review zonder uitnodiging
Logo Battens Solicitors

Antwoord van Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Beoordeeld met 5 van de 5 sterren

House conveyancing

We wholeheartedly recommend Battens following our excellent experience during house conveyancing. In particular, we'd like to thank and praise Mo Byers for her efficiency, attention to detail and all round great service. She is also lovely! She made everything extremely easy and stress-free for us.

16 november 2022
Review zonder uitnodiging
Logo Battens Solicitors

Antwoord van Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Beoordeeld met 5 van de 5 sterren

Would like to thank Emma Taylor and…

Would like to thank Emma Taylor and Emily for al there hard work we are both so greatful.. would definitely recommend.. The buy of our first house was made with ease.. Thank you again

9 januari 2023
Review zonder uitnodiging
Logo Battens Solicitors

Antwoord van Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

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