Bayfields Opticians & Audiologists - Camberley Reviews 49

Neelam, Teya and Holly were absolutely fantastic during my visit. The Eye Examination was the most thorough I have had, and the process was smooth, everything was explained in detail. All the team were super professional. Fantastic service

My first visit to Bayfields. Staff very professional and efficient

When entering Bayfields in Camberley the staff are very welcoming and always cheerful.
They are efficient and keep you updated on their findings and remedies throughout the appointment.

Very helpful and excellent staff

Dealt with at appointment time. Briefed on method to be used. Shown Photos before & after. All very efficient.

Thea was amazing and very professional. The shop provides a service that other shops don’t- use my own frames.
Finally, you did a very decent job with my frames.
Well, I intent to use you again🙂

Claire has always been very kind and helpful. She is calm and patient with explaining things, making it easy to understand. Highly recommended. Thank you

Staff are very nice and helpful.

Customer focused, friendly. Professional approach.

Friendly, professional staff, good quality products and well displayed.

I have been with this Optician for quite a few years. They are the best opticians and they provide a direct personal service they care about the customer and the individual comfort health and well-being. I drive miles just to be with them and have them look after my eye and audiology care.

Courteous, friendly support of customers. Condiderable expertise all shown

The staff are exceptionally nice and helpful they are our go to for hearing and 👓 spectacles my wife and I use them all the time.

I collected my new distance glasses on Wednesday 14th Jan having chosen frames on 7th.
I fully expected to have my sight tested with the new glasses as I have been wearing hard contact lenses for about 17years as i have Keratoconus. I was told that once the glasses prescription has been made up there was no need to check vision, as this was not policy. Having not worn distance glasses for above time I would have thought that consideration would have been given to this.
Fortunately my optometrist had a gap in her diary and I was able to have my distance vision checked with my new glasses and everything was OK.
Whilst I accept that the policy of not needing to have the prescription checked is standard I would have thought that extra consideration be given and allowances made to those with long standing eye.
conditions. The staff did apologise for the misunderstanding and i was grateful for that

Thorough eye-examination in a pleasant environment and no pressure to buy

The staff were very welcoming. Everything was clearly explained, including the results of tests. The examination was comprehensive and I felt completely confident with the outcome. Thank you

My experience with the optician for my eye check up was second to none.

The adjustment to my glasses however was a different story.
My glasses were adjusted on my first visit, but they were uncomfortable so I returned two days later.
After adjusting my glasses twice my right lens was damaged with the heat, but the glasses were given back to me to leave.
I noticed there was a mark and pointed this out.
Only then did the glasses adjuster admit to damaging the lens.
I was told it would take 7-10 days for the replacement lens to arrive and I would not be charged, which I did not expect to have to pay anyway.

Professional and calming atmosphere 😌