BDR Group  Reviews 

Excellent delivery time, nothing damaged on delivery, faultless. Thank you

Kevin was once again very helpful and resolved a complicated issue very quickly.

I have reported that you took an additional monthly payment by direct debit and provided evidence that our company had already paid that monthly direct debit for May 2026. Your company ignored this evidence and has continued to believe that there is not a problem, and has NOT refunded this overpayment of £268.02 taken without our permission.
I am now writing to your Managing Director, and other bodies (for reference) to highlight BDR's inability to correctly process my complaint, and to recover the £268.02 owed to my company. I cannot trust your company's Accounts/Credit Control Section to manage our Direct Debit payments arrangement. I have cancelled all future direct debits and we will pay in future by BACS.

Phillip Fielding always offers a 5 star service! He is incredibly patient with those who aren't particularly IT savvy and will always go out of his way to find a solution to any problem.

Philip is always helpful and goes over and above when explaining the fix he is carrying out. He is very patient and listens when you explain what help is needed.

Quick reply and problem sorted!

I had a great experience with their prompt and dedicated support. The team was professional, responsive, and focused on providing effective solutions. Their commitment to customer service and willingness to help made the entire process smooth and positive. Thank You Andrew Rampedi!

Helpdesk ticket has been closed without offering any resolution whatsoever. Literally ignoring my emails.

Customer support on the billing and contract side is not good at all. Our billing remains incorrect, even after letting BDR know many times since renewal of our contract in March 2026. I have also asked for a manager to contact us and I am still waiting for this to happen. The billing has been incorrect now, for a significant amount of time, meaning I do not have confidence in BDR to deliver what is promised.

I had an issue with files not synchronising in our ITSMEX folders and contacted BDR Group for support. Felipe responded promptly, kept me informed throughout the process, and worked efficiently to resolve the problem.

Communication was clear and professional, and the issue was resolved to my satisfaction. I appreciate the his patience, technical expertise, and commitment to providing excellent customer service.

Thank you to everyone involved for your support. I would be happy to recommend BDR Group based on this experience.

Ticket closed before problem got resolved.

Curtis was superb, as ever. Sorted my issues speedily. Much appreciated.

We recently had our new phones set up by Dave Goddard from BDR Group, and the service was outstanding from start to finish.

Dave was incredibly friendly, professional, and knowledgeable. He made the whole process seamless, getting everything configured and working perfectly in no time at all. Nothing was too much trouble, and he took the time to explain everything clearly, ensuring we were comfortable with the new system before he left.

His expertise and efficiency meant there was minimal disruption to our day, and his positive attitude made the experience genuinely enjoyable. It's rare to come across someone who combines such technical knowledge with excellent customer service.

We couldn't be happier with the support we received and would highly recommend Dave and BDR Group to anyone looking for reliable, professional IT and telecoms support.

Thank you, Dave, for making the transition so easy, From all at Archimedes Logisitcs

We were looking to reduce our costs due to ongoing pressures in the economy. Our account manager Jack Mac assisting us with this request and a new contract was signed

Great provider and have been with them for many years. Highly Recommend.

Being a fast paced business, we often set up new lines and services in the UK, India and Australia. Jack and his team act fast, deal with the query and ensure its seen through to completion. Would thoroughly recommend these guys for future services.

Support from BDR is very good. Nduduzo tried to resolve the issued with my laptop over a couple of days.

Phillip is a pleasure to deal with, always goes above and beyond to quickly sort out our many and sometime complicated IT issues.