Music Tribe Reviews 56

Worst support site I've ever dealt with! For just a quick simple question I had to make a account with alot of bullshit questions plus making a long support ticket with pre written boxes that didn't even came close to my problem no matter how I checked the boxes... So I just checked them as close as I could (not even close) and then wrote a long text about it instead so they wouldn't be confused because of the stupid prefilled boxes. And now I've waited alooooong time without answers. Worst support EVER!

I've had the XENYN SFX 1002 mixer for a while then it all of sudden had no sound output. Lights were on etc. Contacted Behringer Customer Support which wa a total waste of time. this product support is no good
Bought a Yamaha

Absolutely shocking! Technical Support is a myth at this company, as well as decent quality products! I have purchased 3 different devices from Behringer (Audio Interface, Synth and Microphone), and all of them have had issues and don't function correctly.

I've logged MANY requests for Technical Support, which they automatically change the request to "resolved", even though they never contacted me. Slack and pathetic!

There are LOTS of very negative reviews for Behringer online, I just wish I would've checked before buying any of their products. I won't be making that same mistake again and I hope others see these negative reviews and steer clear of this horrible scam company. Save your money for a DECENT brand, even if it is a little extra.

The Behnringer UMC404 has 4 Instrument inputs but only 2 work. This is a common problem seen across many users on community forums. AVOID BEHRINGER. There are several glitches and things going wrong with this product involving connectivity, compatibility. AVOID

Not the best company I’ve ever dealt with to say the least.

Issue with a mixer. Posted back to them using the label they supplied and nothing. I have been chasing them for days for a response and I’m just being ignored.

We have a gig coming up soon and will either need to borrow a mixer (unlikely at this point) or buy a new one.

If you are contemplating buying any of the gear and require reliability or even someone to talk to regarding the product discard this company. They are faceless and difficult to deal with.

The products are good. I am happy with them. However I had a minor issue and I created a ticket and nobody ever replied. I can recommend Behringer products. They sound great. The one star is for their "customer service."

Think of buying something else!! The XR18 relies on software control via your tablet, phone or PC. Basically the built-in wifi to connect to this is useless, even when you are in the same room with it. It simply dosn't work! It may connect for a few minutes...then break. Forget it in a practice situation, let alone a gig. The other methods of connection (including hardwire!) are let down by the software app provided...X Air. It is useless and has also stopped being supported by apple devices. In android you just can't connect all the time. Shame on you Behringer for fales advertising and putting out a product which is unusable. The whole point of this mixer is it is controlled by useable software...which you don't provide. Take a look at all the forums for similar feedback.

My Behringer amplifier needs repairs. I went online and contacted the only service center near me, which is more than 75 miles away. I called them and they told me they no longer service these products and cannot get parts. This amplifier is only 4 or 5 years old and has very light use. Based on this experience, I would NEVER buy one of their products again.

I bought an behringer RD9. Within a few months it was broken. I asked the supplier in the UK , but they were not allowed to do overseas reparations. I had to send it to Eindhoven (NL). After a few months nothing heard and then contacted the repairshop. They didn't know anything about it and they didn't had a contract anymore with Music Tribe. Music Tribe arranged me to send it to a company in Germany. But now after again a few months (almost 1 year later) they are not able to repair as the managers stopped the delivery. Again no contract, while Music Tribe arranged the repairshop by themselves. Every time I email they say the same.... It is at my manager now... We are stil waiting for supplies ... Etc.
No solution at all... ( new RD9 or send to a repairshop who is contracted etc.)
The Service is really bad.
After almost 1 year still no repair.
Therefore 0 star!

I also bought a Behringer X-touch that is now a brick after 3 years use. I hadn't needed to update the onboard software until just after my warrenty had run out and the third party Bome updater bricked my unit. Nothing went wrong during the update and it was in brand spanking condition and they told me Id have to pay for the part, which was nearly half the cost of a new one. The music tribe support ticket navigation was horrendously complicated much like there Sysex updating process. Get your own update portal, stop being so stingy! The behringer qualified technician told me they had never seen any thing like this and had only seen this type of faliure in cameras. In the end I told Behringer they could keep the parts for others as they were in mint condition. I will never buy behringer ever again. Worst product experience of my 15 years in production. Ill pay the money next time. Behringer is rubbish!

I thought I would give Behringer a chance, even if they get terrible reviews. I was mistaken - they are the worst!

I bought an X-Touch one from this company via Amazon on 31st October 2022, 8 months ago. The unit has developed constant power failures now and is useless. Amazon wipe their hands after 30 days so you have to go direct to the manufacturer website. That is when the fun begins...

First you click on 'get a support ticket'... then after logging in it says check your email for verification. When you click on the verification my web browser warns me that the site linked to is not secure and could be faked and to proceed with caution! I continue at my own risk and hesitantly press ok... a message says 'your email has been verified and to select 'End Customer' or 'Industry Customer'. I select 'End Customer' and a screen pops up, headed 'null null' (not a good start) asking me to complete my registration with lots of boxes requiring personal and private information. The 'next' button is greyed out. After my browser warning there is not a chance in hell I am going to give my private info here, so I am trapped on a road to nowhere... Nothing happens... No way forward?

This has to be the best scam ever. They make it impossible to contact support, actively block you from proceeding and keep your money. Nice.

The sad thing for me is that the unit seems pretty well made and is useful, but under the hood there must be cheap parts.

I will never again buy a (Music Group) Behringer product.

Behringer are hopeless. I have the XAIR app to control their mixer but they don't bother to update the iPad software, making the hardware redundant. This has happened several times and has completely disrupted gigs and rehearsals. I'm getting rid of it, and them for that matter.

Web site is useless just go round and round in circles. TC Electronics bass amps and speakers were top quality years ago but since they have been taken over I wouldn't buy anything from them based on customer service alone. I wanted a plastic button been waiting six months now. Shame another once good company gone down the pan.

I can't believe I just tried to log in to my musictribe account and its gone. It just re-registered me and now it signs me in as a newcomer !! Years i've been there and have registered about 20+ products but now nothing. Its more interested in if im an influencer and what are my sites !!

The Musictribe site is a joke. It’s supposed to be the way to contact support, but the support site is down, and it seems they are no hurry to get it back up. They’ll have you going in circles on the site until you realize the whole “support” is a badly run user forum with no one working there. It’s essentially a poor scam & facade and they have never even intended to have paid staff to support customers. Stay away from Behringer and music tribe affiliates, it’s a scam.

Hormis son apparence professionnelle et ergonomique, son utilisation est quant à elle d'approche compliquée et peu adaptée pour un travail en studio (mode d'emploi mal expliqué), en comparaison à une console Yamaha séries DM ou QL, certes plus chères, mais d'un rapport technique bien pensé, permettant d'assigner très simplement les pistes vers un enregistreur adat ou Tascam sans se casser la tête, ce qui n'est pas le cas avec la X32 et sa carte X adat. Les curseurs sont simplement clipsés et se retirent d'un seul doigt, laissant penser que tout se démonte, un fader ayant sauté sur le sol lors d'un premier essai. D'autre part et en cas de problème, le SAV en France est difficile voir impossible à joindre, nous dirigeant vers une entreprise Behringer qui n'a aucun rapport avec la musique (?!)..

J'ai donc acheté une console Yamaha DM 1000 VCM entièrement refaite et révisée chez le réparateur agréé Yamaha à Strasbourg (AZE TECHNIQUE) : bloc faders + switchs neufs et nettoyage complet, console qui au total m'a coûté 1783,98 € : achat occasion 850 € + 933.98 € de réparation/révision, son prix neuf se trouvant entre 5400/6099 €. Ce qui fait que je travaille sur une console quasi neuve et de qualité professionnelle en comparaison à la X32 qui ne fait pas le travail et vendue chère, pour faire la comparaison..

En conclusion : Le rapport qualité prix et d'utilisation chez Yamaha est non discutable avec un vrai suivi SAV en cas de problème, Behringer faisant dans le jetable, ce qui est inadmissible..

🖐😉 Raphaël Chasle

Switched from xr18 to mr18 recently, what a noticeable difference in the sound quality, everything is super clear.

Behringers "support" site should not exist.
It is almost comical how this so-called support and "user forum" can answer any question except the specific question or issue you need answering.

I was having no success connecting a Behringer FCB1010 midi controller and the Music Tribe site was devoid of any information; except for several pages of how to write midi "code".

Through trial and error; I woked out a solution that was simple and worked well - with no support from Behringr or any other You Tube channel or forum. I then posted this on Music Tribe to assist other users.

The post was removed three days later. One can only conclude that they don't WANT people to know how to use the product.

A very bizarre company

Bonjour,
J'ai commandé un behringer NX3000D il y a 4 mois chez Woodbrass.(je n'ai toujours rien reçu).
En 4 mois selon Woodbrass, vous ne leur avez donné aucune information sur une éventuelle date de livraison...
Vous avez augmenté son prix d'1/3 du prix d'origine en moins d'un an....(sans pour autant avoir modifié l'appareil , ne serait ce que le ventilo trop bruyant).
Combien de temps vont encore durer ces pb d'approvisionnement sur ce produit ?