I had an unexpected issue with the kettle I purchased however upon reporting the response time and communication was first class. Many thanks Olivia for your great after sales support.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I snapped a blade on my Belaco pedestal fan while fitting it, before I'd put the safety guards on, so it was my own fault. I emailed Belaco to ask if I could buy a replacement. Olivia replied wit... Toon meer
Bedrijf heeft geantwoord
Purchased a belaco microwave opened it up and although lovely just didn’t suit our kitchen. Olivia was brilliant seemless return So I would definitely buy from them again Thank you
Bedrijf heeft geantwoord
Awful customer service, item was hardly used when it packed up. Fan motor seized completely just a few weeks out of warranty. No help whatsoever, even though multiple other people have similar issue... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Huishoudapparatuur winkel
- ook in
- Airconditioningwinkel
- Leverancier van schoonmaakproducten
- Radiateurwinkel
- Stofzuigerwinkel
Geschreven door het bedrijf
At Belaco, we are proud to be a trusted provider of high-quality and affordable home appliances across the UK. Our mission is to make everyday life easier, more efficient, and more enjoyable by offering a wide range of kitchen appliances and lifestyle products that combine innovation, reliability, and value. Our collection includes popular household essentials such as air fryers, microwaves, kettles, toasters, stand mixers, and sandwich makers, as well as practical heaters, fans, air conditioners, dehumidifiers, and vacuum cleaners. Each product is carefully designed to meet the needs of modern homes, helping you save time, reduce energy use, and enjoy greater convenience. At Belaco, we put quality first. All our appliances undergo strict checks to ensure durability, safety, and performance. Whether you are looking for a compact microwave for your kitchen, a powerful air fryer for healthier cooking, or a reliable heater to keep your home warm, Belaco offers a solution you can trust. With a strong focus on innovation, affordability, and customer satisfaction, Belaco has become a preferred choice for households across the UK. Explore our full range today and discover why so many families choose Belaco for their everyday home and kitchen appliance needs.
Contactgegevens
Verenigd Koninkrijk
- info@belaco.co.uk
- www.belaco.co.uk
4,1
Goed
158 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Effortless replacement, genuinely kind service
I don’t usually leave reviews, but this team earned it. I had a minor issue with my fan, and they sent out a replacement with zero fuss—no hoops, no delays, just professional and kind support. It’s rare to find a company that treats customers with this level of respect and efficiency. Much appreciated
18 september 2025
Review zonder uitnodiging
Antwoord van Belaco
Thank you for your kind words. We’re glad we could resolve the issue quickly and provide the support you deserved. Your feedback means a lot to us.
It seems a very good product.
3 september 2025
Antwoord van Belaco
Thank you for your feedback. We’re delighted to know you are happy with the product.
We needed a replacement float for a…
We needed a replacement float for a dehumidifier we phoned up and it was sent out immediately very prompt and efficient service thank you so much!!
18 september 2025
Review zonder uitnodiging
Antwoord van Belaco
Thank you for your kind feedback. We are pleased to know the replacement reached you promptly and that you are happy with our service.
We truly appreciate your support and look forward to serving you again.
I have bought a sandwich maker which…
I have bought a sandwich maker which broke down after a few times I used it. Contacted company for warranty and communication is just appalling. I won't buy anything else from them.
21 augustus 2025
Review zonder uitnodiging
Antwoord van Belaco
We are very sorry to hear about the issue with your sandwich maker and the trouble you faced with our communication. Could you please share your order details with us so we can look into this under warranty and resolve it quickly for you?
Edit: We have reviewed your case and can confirm your complaint was received on 21 August 2025 and replied to within four hours. After receiving the required documents, your case was sent to our technical team, and a replacement was dispatched on 26 August 2025. Please note that two non-business days fell within this period.
Antwoord van Belaco
Thank you very much for your kind feedback. We are delighted to know that you are satisfied with your purchase and service. Your support means a lot to us, and we look forward to serving you again in the future.
15 out of the 48 tubs of dehumidifier I…
15 out of the 48 tubs of dehumidifier I ordered were delivered to me damaged.
As though this was not stressful enough your staff have been taken me to task to prove that these tubs were indeed damaged.
I sent them photo evidence as they asked but they said it was not enough proof and demanded video evidence which I complied with.
And they have not come back to me with any update as I write!
This is my first ever purchase from Belaco and I am not impressed at all.
7 augustus 2025
Antwoord van Belaco
Thank you for your feedback. We are truly sorry to hear about your disappointment and the inconvenience caused.
We would like to clarify that your review was posted while we were still in the process of resolving your issue. Our team did request both photo and video evidence only to ensure we had accurate details before proceeding. This step is part of our standard process to provide you with the correct resolution.
That said, we can confirm that your case has already been resolved and you have since received the complete set of dehumidifier tubs.
We sincerely apologise again for the stress caused and hope that your experience with the replacement products has been satisfactory.
The order was promptly executed and I…
The order was promptly executed and I got my item on time.
I had a question regarding the order , and they answered it to my satisfatction
4 augustus 2025
Antwoord van Belaco
Thank you for your kind feedback. We are pleased to know that your order arrived promptly and that our team was able to answer your question to your satisfaction.
Antwoord van Belaco
Thank you for your kind feedback. We are delighted to hear that your order was delivered quickly, arrived well packaged, and that you are pleased with the machine.
Very nice fan but a bit noisy
31 juli 2025
Antwoord van Belaco
Thank you for your feedback. We’re glad you like the fan and appreciate your comment on the noise. If the sound is louder than normal, please share a short video with us at our email so we can look into it for you.
Fast delivery
A delivery was badly handled and I didn’t get my order. Customer services saved the day and issued a replacement in short time. I also greatly feel my device is an. Improvements on what I had before. It’s cooler quieter and lighter to move around.
14 juli 2025
Antwoord van Belaco
Thank you for your kind words. Sorry again about the delivery issue, but I’m glad we could get it sorted quickly for you. It’s great to hear the new unit is working well and you’re happy with the upgrade!
Great customer service
I ordered a large room fan during the hot weather and it is very effective and runs quietly. I couldn't work out how to attach the 4 end caps onto the stand so contacted Customer Services. They promptly emailed a video of exactly how to do it, so great service too.
30 juli 2025
Review zonder uitnodiging
Antwoord van Belaco
Thank you for your lovely feedback. We’re pleased to hear you’re happy with the fan and the support you received from our team.
If possible, we kindly ask that you remove the representative’s name from your public review, as we follow a privacy policy regarding staff details.
Antwoord van Belaco
Thank you for your kind words. We’re delighted to hear you found the ordering process easy and were impressed with our next day delivery service.
Product is Very Good and Handy
14 juli 2025
Antwoord van Belaco
Thank you for your kind review. We're pleased to hear that you find the product both good and handy.
Item does not work absolutely useless…
Item does not work absolutely useless waited over a week for delivery and had to change delivery company
14 juli 2025
Antwoord van Belaco
I am very sorry about the late delivery and completely understand your frustration.
have checked the issue of late delivery, and upon checking, we noticed that the delivery was delayed due to the absence of a door number in the address provided at the time of your order. This caused difficulties for the courier in completing the delivery.
In addition, we can see that no complaint has been raised regarding the issue with the product itself. If you are experiencing any problems, we strongly advise launching a formal complaint through the platform where the item was purchased. This will help us investigate the matter and offer you the appropriate solution.
Very good value
Very good value. Kit contains two types of window baffle, which are not cheap to buy on their own. A very compact unit which works very well.
4 juli 2025
Antwoord van Belaco
Thank you for your kind feedback! We're glad to hear you're happy with the value and performance of the unit, and that the included window baffles were useful.
The fan was simple to put together and…
The fan was simple to put together and works like a breeze. Perfect delivery time as well.
2 juli 2025
Antwoord van Belaco
Thank you for your lovely review! We're delighted to hear the fan was easy to assemble and arrived on time. Great to know it's keeping you cool!
3 speed pedestal RC fan
Bought a 3 speed pedestal fan with remote control. Great product and delivery was fast and efficient.
14 juli 2025
Antwoord van Belaco
Thanks so much for the lovely review. Glad to hear you’re happy with the fan and delivery went smoothly. Let us know if you ever need anything.
Excellent quality product.…
Excellent service and great delivery time, very good price and excellent value for your money, and good quality product.
13 juli 2025
Antwoord van Belaco
Thanks a lot for the great feedback. Really glad you’re happy with the service, price and quality. Appreciate your support.
I ordered 4 stand up fans due to the…
I ordered 4 stand up fans due to the hot weather . I was regularly updated with regards to my order and they arrived as expected. The fans are off exceptional quality. I ordered them as I had bought one around 4 years ago and it is still as new and works well.
1 juli 2025
Antwoord van Belaco
Thank you for the lovely review. We’re so pleased to hear the fans arrived on time and that you’re happy with the quality. It’s great to know your previous fan is still going strong after 4 years too. Really appreciate your continued support.
Antwoord van Belaco
Thanks so much for the feedback. Glad to hear you're happy with the air cooler and delivery. Appreciate the recommendation.
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