The lady (Fiona) that dealt with us was most pleasant . No rush & took us to several different display mattresses for us to compare etc. To older people as myself this was excellent
Locatie
Wijzig locatieUnit 2a Launton Road Retail Park, Launton Road, OX26 4JQ Bicester, Oxfordshire, GB
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Lees wat reviewers zeggen
I’m very please with my overall experience with Bensons for Beds. The quality of beds is actually amazing. The staff is very friendly and made my experience one to remember. Even particularly made my... Toon meer
Bedrijf heeft geantwoord
Great customer service! Fiona was very helpful, kind, and made the whole experience pleasant. I’m really happy with the service I received and can’t wait for my beds and mattresses to arrive.
Bedrijf heeft geantwoord
Parts were missing. You responded well to that issue ( which should not have happened ). We were lucky that the delivery was early in the day. Your delivery team ( using "mymobileworkers" software... Toon meer
Bedrijfsgegevens
Over Bensons For Beds - Bicester
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 2a Launton Road Retail Park, Launton Road, OX26 4JQ, Bicester, Oxfordshire, Verenigd Koninkrijk
- 1869243267
4,7
Uitstekend
202 reviews
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Quality service
Clear explanation of the product qualities, options and offers available, and a combination found to meet our needs.
23 januari 2026
Antwoord van Bensons For Beds - Bicester
We appreciate you taking the time to share your feedback! We're so glad to hear that you received a clear explanation of our product options and found what you needed.
V. Helpful staff
Bought a new bed for mum. Mum is quite short and has limited mobility so struggled to try any of the beds as they all king size duvans and therefore quite high - but staff were v. Helpful in moving all the heavy mattresses in the shop around so she could sit on the one short leg frame they had.
18 januari 2026
Antwoord van Bensons For Beds - Bicester
We appreciate you sharing your experience. We're glad our team could assist your mum in finding a suitable bed despite the challenges with bed heights and her mobility. We value your feedback.
Exceeded customer service from start to…
Exceeded customer service from start to finish
17 januari 2026
Antwoord van Bensons For Beds - Bicester
We are so happy to hear that you experienced customer service that exceeded your expectations from beginning to end. We appreciate your feedback.
Great staff knowledge and extremely…
Great staff knowledge and extremely helpful staff
30 december 2025
Antwoord van Bensons For Beds - Bicester
We’re thrilled to hear our team’s knowledge and helpfulness made a difference – that’s what we aim for every time! Thank you for your positive review - Lauryn at Customer Care 💜
Excellent service staff are very…
Excellent service staff are very friendly and helpful.
30 december 2025
Antwoord van Bensons For Beds - Bicester
We're happy to hear our staff provided excellent, friendly, and helpful service! Thank you for your positive review – Lauryn at Customer Care 💜
The bed is great
The bed is great. It was delivered on time, exactly when they said they would. They contacted me multiple times before the delivery to be sure everything would go as planned. I am really happy of the product and service.
3 december 2025
Antwoord van Bensons For Beds - Bicester
We're happy to hear that you are satisfied with your new bed! We aim to deliver products on time and communicate clearly throughout the process. Thank you for your positive feedback on our product and service,
Megan at Customer Care
Antwoord van Bensons For Beds - Bicester
We appreciate your feedback and are glad you found our service swift and professional. Thank you for choosing us!
Keaton - Team Bensons
Julia was so helpful
Julia was so helpful. Really worked at finding us the right bed for our time line which was short.
14 december 2025
Antwoord van Bensons For Beds - Bicester
We're happy to hear that you had such a positive experience! We appreciate your feedback and are so glad we could find the right bed for you within your timeline.
Thank you, Team Bensons - Jess
King size mattress,
Took time to make sure we got the right mattress and explained how it would feel on our bed frame.
30 november 2025
Antwoord van Bensons For Beds - Bicester
We're glad you enjoyed your experience. We appreciate that you felt we took the time to ensure you found the right mattress for your needs and bed frame.
– Thank you, Jess- Team Bensons
Excellent service
Excellent service, very informative, all you need in one neat store. Will definitely recommend it to my family and friends. Thank you, Fiona, for the professional time you dedicated to my partner and me.
4 december 2025
Antwoord van Bensons For Beds - Bicester
We appreciate you taking the time to share your feedback. We're happy to hear that you found our service excellent and informative. It's great to know you'll recommend us to your family and friends.
– Thank you, Jess- Team Bensons
Great friendly and helpful service from…
Great friendly and helpful service from Fiona at Bicester. Information on delivery time was clear and very helpful.
Delivery guys were great and kept us updated. Bed delivered today.
All good so far.
3 december 2025
Antwoord van Bensons For Beds - Bicester
We're happy to hear about the great service you received! It's wonderful that the delivery information was clear and helpful and that the delivery went smoothly. Thanks for your feedback.
– Thank you, Jess- Team Bensons
Massive choice and good information…
Massive choice and good information from in store personnel
3 december 2025
Antwoord van Bensons For Beds - Bicester
We appreciate you noting our wide selection and helpful staff. We're glad our personnel provided useful information during your visit!
Antwoord van Bensons For Beds - Bicester
We appreciate your positive feedback and are happy to hear that our staff was helpful and that we met your product needs.
Thanks again for your support—it means a lot!
Megan at Customer Care
Absolutely great service Andrew and…
Absolutely great service Andrew and Stephen hope got names right you were fantastic helpful thankyou very much sue and Will simmonds
11 november 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Bicester
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Excellent purchase experience.
Fiona was friendly and very knowledgeable, and talked us through the mattress alternatives to enable us to make the correct decision and purchase.
19 oktober 2025
Antwoord van Bensons For Beds - Bicester
We're happy to hear that you found our team member friendly and knowledgeable. We appreciate that they guided you through the mattress options to help you choose the right one! Thank you for an amazing review – Lauryn at Customer Care 💜
Top service from start to finish.
Top service from start to finish.
Julia was an absolute breath of fresh air. Julia helped me and my husband from start to finish, nothing was to much for her. She made the experience so easy and relaxing.
19 oktober 2025
Antwoord van Bensons For Beds - Bicester
We're happy to hear that you and your husband had such a positive experience. It's wonderful to know that our service made everything easy and relaxing for you both. Thank you for your positive review! – Lauryn at Customer Care 💜
Very helpful
Very helpful
Had the time to spend with us
Knew their products very well
Lovely lady
21 oktober 2025
Antwoord van Bensons For Beds - Bicester
We're happy to hear that our team member was helpful and knowledgeable, and that you had a lovely experience. Thank you for your positive feedback!
Until next time, take care, Megan at Customer Care❤️
I had to pay for delivery despite being…
I had to pay for delivery despite being quite happy to collect the item !
15 september 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Bicester
Thank you for taking the time to share your feedback. We're very sorry to hear your raising concerns about the delivery charge. To clarify, a delivery fee applies to all orders, as items are dispatched directly from our warehouse — whether to a store or your home. This fee helps cover key costs such as fuel, logistics, and the added benefit of our team delivering your order to the room of your choice.
While we’re unable to change what happened on this occasion, your comments have been shared internally so the teams involved can reflect and take the appropriate action. Your feedback is truly valued and will help us improve.
Thank you,
Megan at Customer Care
Accurate information about product and…
Accurate information about product and delivery . Delivered on time. Men courteous efficient and quick.
Ordered on line and sales person, Fiona, helpful as it was a trundle mattress and important that size matched frame.
No disruption no delay .
This is why all our current beds and mattresses are from Bensons.
20 september 2025
Antwoord van Bensons For Beds - Bicester
We're happy to hear that you received accurate product and delivery information and that the delivery was on time. It's great to know our team was courteous, efficient, and quick. We appreciate your continued loyalty!
Thank you,
Lauryn at Customer Care.
Very friendly and knowledgeable staff
23 september 2025
Antwoord van Bensons For Beds - Bicester
We appreciate you sharing! We are so glad that you found our staff friendly and knowledgeable during your visit with us.
Thank you,
Lauryn at Customer Care.
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