Bensons For Beds - Bilston Road Reviews 

Staff were extremely helpful with choosing the correct bed for us. Very friendly and not 'pushy'. Delivery men notified us prior to bed bring delivered. They respected house and took away old mattress and packaging. No faults from ordering to delivery.

We decided to go back to Bensons at the Wolverhampton branch as we had an excellent experience with the two very professional & knowledgeable members of staff ( 2 senior ladies) in 2023. We were looking to purchase a king size mattress & frame for the spare room.The shop was empty and the salesman asked what we wanted, my Son (adult) was pressing the mattresses to see how firm they were before testing out, the staff member was patronising telling him "you won't tell by pressing them all mate!" we tried a few out and chose one. We were going to use a discount we had but when he was adding the code he changed the discount twice?!! We said it didn't seem correct & reading the code it said it should be more? Instead of 'politely' explaining about the % we were getting off the purchase he was really abrupt, loud & rude getting up from his chair, " I do this everyday right? So, don't try and tell me how to do my job!" We told him that we would order online instead and his words were " yeah, good luck with that!!" He laughed as we left. My Son said he was ready to walk out when he spoke to him like a child but thought we wanted to look around. What happened to polite & professional staff? This man was also dressed in a pair of ripped jeans and didn't seem like he wanted to be bothered?

Everything went smoothly from start to finish

Can not fault service.
From Show Room to delivery and customer care

Benson for beds have a good knowledge of our history buying beds from them. This was helpful in making comparisons when purchasing our new mattress. The sales assistant was very friendly and helpful. They kept to the delivery date. I was being frequently updated about my purchase and delivery date via email and text. I have purchased three beds from bensons. They are reliable. Their products are very good quality. The staff are friendly and approachable. Bensons thought of everything throughout the whole transaction. They are consistent and been around for many years. We value consistency in a climate of uncertainty. Thank you to all the team. We are truly happy we our purchase, its of great quality and we value how reliable you are as a business and customer focused. There is nothing I would change about the service.

Great service, would definitely recommend them for their brilliant service from start to finish.

Helpful staff. Lovely shopping environment

Is my second delivery from Bensons for Beds and once again I am more than happy with their service.

Great process from initial visit to the store to delivery. The advice given in store was excellent, communication throughout was first class and delivery was perfect. Price was very competitive.
Delighted with Bensons.

From the moment we walked into the Wolverhampton store through to delivery of the mattress the care, attention, service and communication was excellent.

The delivery team were top notch, keeping us informed all the way.

Great advice from staff.

we went into bensons beds with specific needs was served by a very pleasent lady Samara.she went over and beyond to fit we with our needs and not pushy.we chose a double base and mattress and were very pleased with our purchase.

This is the 4th bed I have purchased over the years from Bensons. First time from the Bilston store however I have to leave a review for Lisa who absolutely brilliant! Not pushy but helpful, informative and very professional. Looking forward now to receive my new mattress in a couple of weeks time.

Sales lady knew her stuff and very helpful

The staff were very helpful and knowledgeable. All questions answered.

The store manager helped us find the right matress for my medical issues. The whole process was smooth.

Service in store good but delivery let it down told would get a call but had to phone them . On delivery only one person so had to help lift which was difficult due to medical reasons and not supposed to lift due to heart failure but had no choice due to only one delivery person doing the drop

Brilliant experience from sale to delivery and installation Nigel and his co worker arrived on time and were very professional. Bed was assembled quickly and everything was cleared away with a full explanation of the product