The bed choosing and buying experience at the now-closed Cambridge branch was excellent - I hope the salespeople have good new jobs. Unfortunately the bed was damaged on delivery and I had to wait an... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We went to the shop on the last day of its closing sale and got a very good deal for a mattress. Despite only having limited stock left, the team made sure they understand my needs and recommended... Toon meer
Bedrijf heeft geantwoord
Rinsha was so amazingly patient and helpful in our search and purchase of a new mattress. With such an expensive item we came back a few times to be sure, and she was always so accommodating, offering... Toon meer
Bedrijf heeft geantwoord
Visited Bensons for beds - Cambridge Sunday 6th Sept 2026 and the experience was excellent. Plenty of beds to chose and many staff available to help. When shopping I like to be left alone so that I ca... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Cambridge
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 8 Cambridge Retail Park, CB5 8JL, Cambridge, Cambridgeshire, Verenigd Koninkrijk
- 1223356994
4,8
Uitstekend
417 reviews
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Very straightforward process
Very straightforward process. This is the fourth time we have purchased from Bensons for Beds and we are very satisfied with both the product and service received.
20 april 2026
Antwoord van Bensons For Beds - Cambridge
Thank you for choosing Bensons again. We’re so pleased the process was straightforward and met your expectations ⭐
It’s a pleasure to serve you — thanks for taking the time to share your experience,
Megan | Customer Care Specialist💜
Delivery time is incredibly slow
17 april 2026
Antwoord van Bensons For Beds - Cambridge
Thank you for your feedback. We’re very sorry to hear your delivery took longer than expected and understand how frustrating this can be. Please be assured your comments have been shared with our team so we can review and improve our delivery times going forward,
Megan | Customer Care Specialist
Helpful sales assistants
Helpful sales assistants, very competitive price and delivered on the correct day within the time slot allocated a few days before the delivery. The bed arrived in good condition, with all the components, was easy to assemble and looks really good.
16 april 2026
Antwoord van Bensons For Beds - Cambridge
Thank you for your great feedback! We’re pleased our sales assistants were helpful, the price was competitive, and delivery arrived exactly as planned. It’s lovely to hear the bed was easy to assemble and looks great,
Megan | Customer Care Specialist🌟
Great service from start to finish
Great service from start to finish. We ordered two mattresses after testing what we liked instore. Excellent process and information, prompt messaging and notifications. Delivery was flawless, friendly with helpful tips. Both beds are super comfy. Would highly recommend. 5 stars. ⭐️⭐️⭐️⭐️⭐️
10 april 2026
Antwoord van Bensons For Beds - Cambridge
Thanks so much for the ⭐️⭐️⭐️⭐️⭐️! We’re thrilled you loved the whole journey—from in‑store testing to flawless delivery—and even more happy that you’re sleeping super comfy now 😴🙌 Enjoy your new mattresses, and thanks for the lovely recommendation,
Megan | Customer Care Specialist!
Antwoord van Bensons For Beds - Cambridge
Thanks a million! We’re really pleased everything lined up perfectly for you!
We’re here whenever you need us — thanks for being a valued customer,
Megan | Customer Care Specialist!💜
Antwoord van Bensons For Beds - Cambridge
Simple, smooth, and speedy — just how we like it! Thanks for the feedback,
Megan | Customer Care Specialist 🙌
Great choice and service
Our salesperson was extremely helpful and knowledgeable, and after spending considerable time with us, he left us alone to revisit the beds and make our decision. The person who delivered was on time and polite.
29 maart 2026
Antwoord van Bensons For Beds - Cambridge
Thank you for the great feedback! We’re delighted our salesperson gave you the time and space to choose with confidence, and that delivery was prompt and polite. Enjoy your new bed,
Megan | Customer Care Specialist✨
Excellent service
Excellent service from Rinsha a knowledgeable, polite and approachable member of the sales team.
28 maart 2026
Antwoord van Bensons For Beds - Cambridge
Thank you for the great feedback! We’re delighted to hear Rinsha provided such knowledgeable, polite, and approachable service — we’ll be sure to pass on your kind words 😊
Sleep well,
Megan | Customer Care Specialist✨
Antwoord van Bensons For Beds - Cambridge
Thank you! We’re really glad you were happy with both the staff and the service — that’s exactly what we aim for,
Megan | Customer Care Specialist😊✨
No DIY expert
Easy to order, lovely wardrobes but hard to put together, if we had known we would have asked for them to be put together by you.
27 maart 2026
Antwoord van Bensons For Beds - Cambridge
Thanks for your feedback Julie! We’re so glad you love the wardrobes and found ordering easy. Sorry they were a bit tricky to assemble- we will take this feedback onboard.
Thank you for choosing us,
Megan | Customer Care Specialist✨
Antwoord van Bensons For Beds - Cambridge
Thanks for the great feedback! 😊 Glad to hear everything arrived right on time and without any issues. Enjoy your new purchase,
Megan | Customer Care Specialist⭐
It feels like sleeping in a hotel luxury bed
We were looking for a bed that will help us have a great sleep and feel well rested especially now as new parents.
Parisa from Bensons for Beds in Cambridge Branch assisted us and given few choices of mattresses to try for us to find the best bed for us. A month later we have been delivered our new bed frame and mattress the delivery went smoothly and the two gentleman who delivered our bed were very professional and efficient. 3 nights after sleeping in our new bed we had the best sleep and felt quite rested - it’s just like sleeping in a hotel luxury bed.
23 maart 2026
Antwoord van Bensons For Beds - Cambridge
Thank you so much for sharing this dreamy update Mrs Yau! 🌙
We’re thrilled to hear your new bed arrived smoothly and even more excited that just three nights in, you’re already sleeping like you’ve checked into a luxury hotel!
As new parents, you absolutely deserve every second of that well‑earned, blissful rest. Here’s to many more nights of hotel‑quality snoozing in the comfort of home,
Megan at Customer Care!💤
great service for delivery.
great service and really helpful guys that delivered the wardrobes. In store sales people not so helpful and gave us incorrect information about sale prices, so went home and ordered online
20 maart 2026
Antwoord van Bensons For Beds - Cambridge
Thank you for your feedback! We’re really glad to hear you received great service and found the delivery team so helpful when bringing and assembling your wardrobes.
We’re sorry to hear your in‑store experience didn’t match that standard, especially regarding the incorrect sale information. Your comments are really valuable, and we’ll make sure they’re passed on so we can improve.
We’re pleased the online ordering worked smoothly for you, and we truly appreciate you taking the time to share your experience.
Sleep well,
Megan at Customer Care😊✨
Awesome experience
I was at the Benson’s Cambridge outlet in March 2026 and I had an excellent experience. The ambience of the store was calm, easy to walk through and check out the beds. It was also clean!
Most importantly my great experiences was aided by a young chap (whom I’ve forgotten his name now and been checking all I had that day for his name). He was very polite when he spoke, carefully explained to me the differences between the types of mattresses, the options I had and the promotions I could take advantage of.
I was able to get my bed and mattress delivered within a week! Which was just perfect for my timeline.
The assemblers were on time, set was was fast with minimal disturbances which I appreciated cos I was working from home that day. I appreciated that they covered their shoes when going up my stairs and packed the packages as they left.
In summary, I’ll come again to Bensons if I ever have a similar need and will recommend them.
It’ll be helpful if Bensons can send us email for review and include the name of the attendant. If I do find his name, l I’ll come back to edit this
7 maart 2026
Antwoord van Bensons For Beds - Cambridge
Thank you so much for sharing such a detailed and thoughtful review! We’re delighted to hear you had an excellent experience at our Cambridge store. It’s wonderful that the calm, clean layout made browsing easy, and we’re especially happy that our colleague was able to give you clear, polite and helpful guidance while choosing your mattress. We’ll make sure the team sees this — your kind words will mean a lot!
We truly appreciate your feedback.
Megan at Customer Care💜
Good choice
Good choice, courteous, delivery and assembly went well.
Looked for best price to be within budget.
9 maart 2026
Antwoord van Bensons For Beds - Cambridge
Thank you for your feedback!
I’m really glad to hear you found a good choice of products and that the team were courteous throughout. Great to know the delivery and assembly went smoothly too. And it’s fantastic that we could help you find the best price to stay within your budget! Sleep well,
Megan at Customer Care😊
Great customer assitant
Customer assistant was very knowledgeable and patient. She was great at explaining the products and listening to what we wanted.
3 maart 2026
Antwoord van Bensons For Beds - Cambridge
Thank you so much for your lovely review! I’m really pleased to hear that our customer assistant was so knowledgeable, patient, and attentive to what you were looking for. It’s wonderful to know she explained everything clearly and helped guide you to the right choice.
Thanks again for your support—it means a lot!
Megan at Customer Care
Excellent service at purchase and…
Excellent service at purchase and delivery. Excellent product and good value.
7 maart 2026
Antwoord van Bensons For Beds - Cambridge
Thank you so much for your wonderful review! I’m really pleased to hear you received excellent service both at the point of purchase and during delivery. It’s great to know you’re happy with the product and feel it offers good value too.
Take care and see you again soon,
Megan at Customer Care
guys were excellent
Delivery was great guys were excellent.
The bed smelt really unplesant and 2 cushions that were supposed to be included were not. Very unsatisfactory
7 maart 2026
Antwoord van Bensons For Beds - Cambridge
Ann Traher,
We appreciate your feedback and are sorry the bed had an unpleasant smell and cushions were missing. We'll investigate to ensure this doesn't happen again.
Please give us a call on: 0333 222 6800 to discuss this further.
Team Bensons
Great customer service quality products
Great customer service extremely knowledgeable and helpful staff great range of beds and mattresses. Delivery and recycling service plus excellent communication paperwork and follow up.
2 maart 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Cambridge
Beverley Stoye,
We appreciate your fantastic feedback! It's great to hear our staff were helpful and knowledgeable, and that you were pleased with our delivery, recycling, and communication.
Team Bensons
Very helpful
Very helpful, very knowledgeable and very informative person helped me buy the right bed for me. No hard sales stuff, just assisted when needed.
1 maart 2026
Antwoord van Bensons For Beds - Cambridge
Ms Campbell,
We're happy to hear that you found our team member helpful, knowledgeable, and informative. We're so glad they assisted you in finding the right bed without pressure.
Team Bensons
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