The bed choosing and buying experience at the now-closed Cambridge branch was excellent - I hope the salespeople have good new jobs. Unfortunately the bed was damaged on delivery and I had to wait an... Toon meer
Bedrijf heeft geantwoord
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We went to the shop on the last day of its closing sale and got a very good deal for a mattress. Despite only having limited stock left, the team made sure they understand my needs and recommended... Toon meer
Bedrijf heeft geantwoord
Rinsha was so amazingly patient and helpful in our search and purchase of a new mattress. With such an expensive item we came back a few times to be sure, and she was always so accommodating, offering... Toon meer
Bedrijf heeft geantwoord
Visited Bensons for beds - Cambridge Sunday 6th Sept 2026 and the experience was excellent. Plenty of beds to chose and many staff available to help. When shopping I like to be left alone so that I ca... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Cambridge
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 8 Cambridge Retail Park, CB5 8JL, Cambridge, Cambridgeshire, Verenigd Koninkrijk
- 1223356994
4,8
Uitstekend
417 reviews
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I went in the store and the young man…
I went in the store and the young man was so helpful and full of knowledge about anything I asked I ordered a new bed from the lovely friendly guy with a nice smile was so kind he didn’t seem fake
26 februari 2026
Antwoord van Bensons For Beds - Cambridge
Zara,
We're happy to hear that the team member was so helpful and knowledgeable! It's great you had such a positive experience in our store. Thank you for your kind words.
Team Bensons
Great experience with Parisa at the…
Great experience with Parisa at the Cambridge store today.
28 februari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Cambridge
Jen Bre,
We're glad you enjoyed your experience at our Cambridge store. Thank you for sharing your positive feedback with us; we appreciate it.
Team Bensons
40 NIGHTS of DISCOMFORT.
Firstly, this is about the principle and not the money.
So, secondly, be very careful of
' Bensons for beds ' 40 night return policy
I bought a eve Uno hybrid mattress, had it delivered mid February.
Found out fairly soon that this was not comfortable, but I had the safeguarding of the 40 night return policy.
On returning to B for B, I was wrongly given an extortionate price to return it by the store manager.
It would appear that any initial discount you received is added to the return charge.
After , a lot of emails to their customer service dept it was whittled down to an acceptable price.
However, by this time I'd had enough and declined any offers from them.
So, the 40 night old Eve Uno mattress is being rejected to the garage and the 8 year old pocket sprung reinstated to the bedroom.
So, basically.
Be very careful of the ' 40 night' return policy. If you had a discounted mattress,
you WILL NOT pay the advertised 10% charge, plus delivery cost - you WILL pay more .
Just wanted to warn people out there, so they don't make the same mistake I did.
Try IKEA,they do good mattresses.
28 februari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Cambridge
Hello Darien,
We appreciate you bringing this to our attention and are sorry to hear about the trouble you experienced with the return policy and pricing of the mattress. We'll look into the details you've provided regarding the return charge calculation to ensure clarity and fairness in our policies. We understand that you dont wish to continue. Thank you for your feedback,
Megan at Customer Care
Easy purchase
Easy purchase, no hard sale. Rinsha was friendly and approachable, she helped us with some measurements and advised us with suitable suggestions with various options / configurations of bed frame / headboards
18 februari 2026
Antwoord van Bensons For Beds - Cambridge
Thank you for your lovely review! 😊 We’re so pleased to hear your purchase was easy and pressure‑free. Rinsha will be delighted to know you found her friendly, approachable, and helpful with measurements and suggestions. We’re glad she could guide you through the different options to help you find the perfect fit,
Megan at Customer Care
It was excellent
It was excellent, guy in the shop was friendly and helpful, did everything very quick. Purchase was delivered on time according the arrangement. Thanks 🙏
13 februari 2026
Antwoord van Bensons For Beds - Cambridge
We're happy to hear that the person in our shop was friendly and helpful! We appreciate you mentioning the quick service and on-time delivery according to the arrangement.
Stewart - Team Bensons
I had a great experience from start to…
I had a great experience from start to finish. The staff were friendly, knowledgeable, and helped me choose the right bed without any pressure.
17 februari 2026
Antwoord van Bensons For Beds - Cambridge
We're so glad to hear you had a great experience! It's wonderful that our staff were friendly and knowledgeable and helped you choose the right bed without pressure.
Stewart - Team Bensons
Excellent salesman at the Cambridge branch
We went into the Cambridge branch, and were met by Henry. We wanted a mattress protector. Henry explained in great detail the manufacture of all the different options, and demonstrated these also.
He was a delightful salesman, and a credit to your store.
We purchased a product at the top of the range, and are delighted with it.
13 februari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Cambridge
We're happy to hear that you had such a positive experience at our Cambridge branch. It's great to know that you found the explanations helpful and are delighted with your purchase. We appreciate your positive feedback!
Stewart - Bensons Team
Very impressed from when we ordered to…
Very impressed from when we ordered to when it was delivered . The delivery men were very quick and careful in the house . Thank you
3 februari 2026
Antwoord van Bensons For Beds - Cambridge
We're very impressed to hear that you were happy from the moment you ordered until the delivery. We're glad our delivery team was quick and careful,
Megan at Customer Care
Nobody take the mattress to upstair
The drivers did not take the mattress to upstairs. They did not follow the promise as Bensens made when they selling those mattresses. As a loyalty client, I ordered a lot from Bensons but never been taught such a lesson. Thank you for the awful service.
10 februari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Cambridge
Thank you for taking the time to leave your feedback, and I’m very sorry to hear about your recent experience. This is not the level of service we aim to provide, especially for a loyal customer who has trusted us with multiple orders. Please be assured that we will be feeding this back to the delivery team and can see your bed is now in your room of choice.
Thank you for your review,
Megan at Customer Care
No hassles
We were after a mattress only, we were approached by Kieran, he introduced himself, then left us to roam the shop and we found the mattress we wanted.
We then ordered the mattress, which all went very smoothly.
9 februari 2026
Antwoord van Bensons For Beds - Cambridge
We're happy to hear that you found the mattress you wanted and that the ordering process went smoothly. It's great you were able to browse at your own pace. Thank you for your feedback.
Today 17.01.2026 we was met by a…
Today 17.01.2026 we was met by a lovely team member call Rinsha from your Cambridge store
We explained what we wanted and she knows what we wanted and helped us chose a bed and a mattress
17 januari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Cambridge
We're happy to hear that a team member provided such great assistance during your visit to our store. We appreciate you taking the time to share your positive experience with us.
Staff reluctant to help until they…
Staff reluctant to help until they realised they had a sale
31 januari 2026
Antwoord van Bensons For Beds - Cambridge
We’re really sorry to hear about your experience Vic. Our team should be helpful and attentive from the moment you walk in, not only when a sale is involved. This isn’t the level of service we aim to provide, and we appreciate you bringing it to our attention so we can address it with the team
- Megan at Customer Care
We visited the Cambridge store just…
We visited the Cambridge store just before Christmas The salesman was very helpful, not pushy at all We tried several beds until we found one we both liked Then the salesman reappeared and he explained all about the bed and delivery dates
30 januari 2026
Antwoord van Bensons For Beds - Cambridge
We're delighted you found a bed you both liked in our Cambridge store! It's great to hear that our sales team member was helpful and informative, ensuring you had a good experience. Thanks for your positive feedback,
Megan at Customer Care
Helpful and polite staff.
12 januari 2026
Antwoord van Bensons For Beds - Cambridge
Thank you so much — we’re really glad to hear you found our staff helpful and polite! 😊 If there’s anything else you need, just let us know,
Megan at Customer Care
Had a very good experience
Had a good experience shopping in Bensons Cambridge. Rinsha was around to help and guide. She gave enough information to ensure i made the right purchase. Appreciate the help. The delivery was on time
13 januari 2026
Antwoord van Bensons For Beds - Cambridge
We're happy to hear that you had a good experience at our Cambridge location. We appreciate you mentioning the helpful guidance you received in making the right purchase and that the delivery was on time!
Thanks for choosing us – we hope to serve you again!
Megan at Customer Care
Excellent customer service in the shop.
18 januari 2026
Antwoord van Bensons For Beds - Cambridge
We appreciate you sharing your experience with us, and we are so happy to hear you received excellent customer service in the shop.
Very attentive and knowledgable staff
Very attentive and knowledgable staff
Great range of beds at competitive prices
22 januari 2026
Antwoord van Bensons For Beds - Cambridge
We're so happy to hear that you found our staff attentive and knowledgeable, and that our selection and prices met your expectations.
Antwoord van Bensons For Beds - Cambridge
We're happy you had great service and a quick delivery! Thank you for letting us know about your experience.
Immediately helpful
Immediately helpful, analysis of which bed type is really useful.
Assistant guided us to suitable alternatives and advised but didn’t push.
Would use them again
21 januari 2026
Antwoord van Bensons For Beds - Cambridge
We appreciate your feedback! We're happy to hear that our analysis and guidance were helpful, and that you felt no pressure. We look forward to assisting you again.
Delivery of bed went very well
Delivery of bed went very well . It was at 7.00 am and we do not live in the property yet, so I tried to contact Benson to ask for later time . Although telephone answered I could not get through to anyone to talk to. However gave up as am early riser and was able to be there. Delivery men delightful and helpful
16 januari 2026
Antwoord van Bensons For Beds - Cambridge
We appreciate your feedback and are glad the delivery went well. We're sorry you had trouble reaching us to request a different delivery time. We'll review our phone system to improve accessibility. We appreciate your patience and are happy the delivery team was helpful.
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