The bed choosing and buying experience at the now-closed Cambridge branch was excellent - I hope the salespeople have good new jobs. Unfortunately the bed was damaged on delivery and I had to wait an... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We went to the shop on the last day of its closing sale and got a very good deal for a mattress. Despite only having limited stock left, the team made sure they understand my needs and recommended... Toon meer
Bedrijf heeft geantwoord
Rinsha was so amazingly patient and helpful in our search and purchase of a new mattress. With such an expensive item we came back a few times to be sure, and she was always so accommodating, offering... Toon meer
Bedrijf heeft geantwoord
Visited Bensons for beds - Cambridge Sunday 6th Sept 2026 and the experience was excellent. Plenty of beds to chose and many staff available to help. When shopping I like to be left alone so that I ca... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Cambridge
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 8 Cambridge Retail Park, CB5 8JL, Cambridge, Cambridgeshire, Verenigd Koninkrijk
- 1223356994
4,8
Uitstekend
417 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very good service
9 januari 2026
Antwoord van Bensons For Beds - Cambridge
We’re so glad you received very good service – that’s what we aim for every time! 💜 Thank you for your positive review - Lauryn at Customer Care
Excellent service all round
Excellent service all round. Helpful attention in store, efficient billing, good communication afterwards regarding delivery, which seems to have gone well. I wasn’t there as I have not yet moved into the property, nor have I slept in the bed!
7 januari 2026
Antwoord van Bensons For Beds - Cambridge
We’re delighted to hear you received helpful support in-store, efficient billing, and clear communication regarding delivery. We hope you enjoy your new bed once you move in! Thank you for your positive review – Lauryn at Customer Care 💜
Antwoord van Bensons For Beds - Cambridge
We’re so pleased to hear you experienced very efficient service. Thank you for your positive review – Lauryn at Customer Care 💜
We were warmly greeted by a lovely…
We were warmly greeted by a lovely Sales Assistant, Rinsha,in the Cambridge store. She then allowed us time to look around but came to our aid when we had questions. She was extremely helpful and knowledgeable. We tested her patience when we thought we had found the bed, only to change our minds. She was completely understanding and provided quotes on both choices. We didn’t feel rushed. The order was placed and she helped to sort out a delivery date to suit our needs. Rinsha should be congratulated on being a valued member of your Company. I would have no hesitation in recommending her and the wonderful customer service she provided.
3 januari 2026
Antwoord van Bensons For Beds - Cambridge
Thank you for sharing such a detailed review Maria! We’re thrilled to hear Rinsha provided friendly, knowledgeable, and patient service, making your experience stress-free. We’ll be sure to congratulate her for being such a valued member of our team. Enjoy your new bed, and thank you for recommending us! - Megan at Customer Care!😊
Rinsha was amazing we came in to look…
Rinsha was amazing we came in to look at an adjustable bed for my mum, she suffers really bad with her mobility and back so we were looking for something that can help her sleep. Rinsha was very helpful, took her time to go through things and was very patient with us.
6 januari 2026
Antwoord van Bensons For Beds - Cambridge
Thank you for your lovely feedback Mrs Arthur! We’re delighted to hear Rinsha took the time to guide you through the options and was patient and helpful in finding the right adjustable bed for your mum. We’ll make sure your kind words reach her—it will mean a lot! Wishing your mum comfort and better sleep, and we look forward to welcoming you back,
Megan at Customer Care
Antwoord van Bensons For Beds - Cambridge
We're glad that our team member was so helpful and knowledgeable for you. Thank you for sharing your positive experience with us! We truly appreciate your feedback.
Megan at Customer Care
A good experience with plenty of time…
A good experience with plenty of time and a knowledgeable assistant
30 december 2025
Antwoord van Bensons For Beds - Cambridge
Thank you for your feedback Stephen! We’re glad you had plenty of time to browse and that our assistant’s knowledge made the experience even better.
We hope to welcome you back soon!
Megan at Customer Care
Great experience
The employees were very welcoming and showed me the options of mattress and fillings that were available for my back support. Rinsha was very helpful and very knowledgeable of the beds and mattresses
29 december 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Cambridge
We’re thrilled to hear our team made you feel welcome and provided the right guidance for your back support needs. It’s wonderful to know Rinsha’s knowledge and helpfulness stood out. Thank you for your positive review – Lauryn at Customer Care 💜
I had a fantastic experience at Bensons…
I had a fantastic experience at Bensons for Beds, and I can’t recommend them highly enough. Kieran was absolutely excellent in helping me sort everything out. He was extremely patient, understanding, and genuinely helpful throughout the whole process, never making me feel rushed or uncomfortable.
The quality of beds at Bensons for Beds is truly above the rest - high-quality, well made, and worth the investment. Thanks to Kieran’s outstanding service and knowledge, I feel completely confident in my final choice. I would definitely choose Bensons for Beds again and highly recommend both the company and Kieran to anyone looking for great quality and exceptional customer service.
27 december 2025
Antwoord van Bensons For Beds - Cambridge
We're happy to hear about your fantastic experience and that you felt supported throughout the process. It's great to know the quality of our beds met your expectations and you feel confident in your choice. Thank you for your positive review – Lauryn at Customer Care 💜
Everything great
Everything great, sales excellent , clear explanation and polite.
Delivery service excellent and on time.
27 december 2025
Antwoord van Bensons For Beds - Cambridge
Thank you for your feedback! We’re delighted to hear our sales team provided clear explanations and polite service, and that delivery was on time and excellent. Thank you for your positive review – Lauryn at Customer Care 💜
Great staff and very helpful
16 december 2025
Antwoord van Bensons For Beds - Cambridge
We appreciate you highlighting our helpful staff! We're so glad that you had a positive experience with our team.
Excellent service from a very…
Excellent service from a very knowledgeable salesperson
29 november 2025
Antwoord van Bensons For Beds - Cambridge
We appreciate you sharing that you received excellent service from our knowledgeable salesperson. We are so glad you had a positive experience!
The staff were very professional and…
The staff were very professional and helpful in giving us advice and showing us all the different types of mattress in the store and we tried out a vast amount of different makes of firm and medium to firm mattresses. We ordered the chosen mattress and it was delivered in good time by very helpful delivery team. However the mattress we brought is a lot firmer than the mattress we tried in the store and the wife and I are not sleeping very well. We do understand the time sleep trial period of 7 to 40 days in getting the mattress to settle in and adjust to our body. We are in the early stages of using this mattress and we are both under the same agreement that we may need to seek an alternative less firmer mattress in the coming weeks.
29 november 2025
Antwoord van Bensons For Beds - Cambridge
We appreciate your feedback and are glad the team provided helpful advice and efficient delivery. We acknowledge the mattress firmness differs from what you experienced in-store, impacting your sleep. We hope it adjusts during the trial. If needed, we are here to assist you in finding a more suitable option.
I was disappointed to find out the…
I was disappointed to find out the mattress i ordered kept getting back ordered because the factory didn't have it in stock, when the online system said it would be ready by a certain date. I had to wait nearly two months and had to pay an extra 1000 pounds to get another mattress since the one i originally wanted kept delaying.
13 november 2025
Antwoord van Bensons For Beds - Cambridge
Hello, I am so sorry to hear of the issues you've had with your goods. Please can you email us at enquiries@bensonsforbeds.co.ukso we can look into this further for you. - Team Bensons
Antwoord van Bensons For Beds - Cambridge
We’re so pleased Henry provided attentive and helpful service. Your feedback means a lot to us,
Megan at Customer Care!
Service and the manager was very good
10 november 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Cambridge
Thank you for your kind words! We’re thrilled to hear the service and our manager made a great impression. Your feedback means a lot to us,
Megan at Customer Care!
Very helpful staff.
The staff in the Cambridge branch were very helpful. They explained everything very clearly. I'm looking forward to my mattress arriving
17 november 2025
Antwoord van Bensons For Beds - Cambridge
We're happy to hear that the staff in our Cambridge branch were very helpful and explained everything clearly. We appreciate your feedback and hope you enjoy your mattress,
Megan at Customer Care
The staff were very helpful and…
The staff were very helpful and professional in speaking to us over our new mattress requirement.
17 november 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Cambridge
We appreciate you taking the time to share your experience. We're so glad to hear that our staff was helpful and professional with your mattress needs.
We're always here if you need anything else,
Megan at Customer Care
Bed hasn't arrived yet
Bed hasn't arrived yet so cant leave an full review until it has. Henry in the cambridge store was very helpful.
29 oktober 2025
Antwoord van Bensons For Beds - Cambridge
Thank you so much for your feedback—we’re thrilled to hear Henry at our Cambridge store was helpful! We can see your order has now been delivered, and we’d love to know if you’re enjoying it as much as we hoped you would.
Wishing you many peaceful nights of sleep!
Best regards,
Megan
Customer Care Specialist
We recently purchased a bed from…Cambridge Bensons
We recently purchased a bed from Cambridge and were genuinely impressed with the level of customer service we received from Henry throughout the process. He was friendly , knowledgeable and attentive without being pushy. Henry took time to understand what we were looking for and guided us through different options. The ordering process was smooth and delivery arranged. Great experience.
17 oktober 2025
Antwoord van Bensons For Beds - Cambridge
We're genuinely happy to hear about the great customer service you received during your bed purchase. It's wonderful that our team member was friendly, knowledgeable, and attentive. We appreciate your positive feedback regarding the smooth ordering process and delivery arrangement.
Come back and visit us anytime,
Megan at Customer Care😁
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.