5 star rating: Going into the shop where I was greeted and asked what I was looking for, then showed around to try the mattress so I could choose which one I liked. A very knowledgeable sales assi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Spoke to salesman who was extremely helpful and decided to go back I. January sales for better deal and was promised delivery on 9th February in time for Valentine’s Day so got rid of spare bed moved... Toon meer
Bedrijf heeft geantwoord
I dealt with Shane at the Cwmbran store, he was very helpful, patient and went through all options available in the range of bedroom furniture I chose. Following my order, I received all the necessar... Toon meer
Bedrijf heeft geantwoord
Andrew was very helpful, he greeted us when we first arrived, asked us a few questions and pointed us in the right direction. He let us get let us set off on our own but kept popping up every so often... Toon meer
Bedrijfsgegevens
Over Bensons For Beds - Cwmbran225
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 3c Cwmbran Retail Park, NP44 3JQ, Cwmbran, Gwent, Verenigd Koninkrijk
- 1633485717
4,9
Uitstekend
297 reviews
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Bensons for beds cwmbran
All staff very friendly and helpful especially Terry who went above and beyond to help us. Didn’t feel pressured into anything. All staff behaved polite and professional.
19 april 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Cwmbran225
Thank you so much for taking the time to leave such a positive review! Our team was delighted to hear about your experience, and we are so glad that Terry went above and beyond to assist you. We strive to provide a pressure-free and professional environment for our customers, and we are happy that was reflected in your visit. Thanks again for your kind words!
Antwoord van Bensons For Beds - Cwmbran225
"Thank you for your kind review! We pride ourselves on our knowledgeable staff and wide selection of beds. We're glad you had a pleasant experience."
Extremely friendly
Extremely friendly, didn't badger me with questions. I was left to browse for a minute or two then asked if I wanted help or advice. Shane at the Cwmbrân store was extremely patient with me and answered every question I had. I will highly recommend Bensons for Beds Cwmbrân!!!
2 april 2025
Antwoord van Bensons For Beds - Cwmbran225
Thank you for your kind words about our store and Shane! We strive to create a welcoming and helpful atmosphere for our customers. It's great to hear that you had a positive experience- Team Bensons
Day prior to delivery
Day prior to delivery, they have now cancelled the delivery, stating that item was out of stock? Yet when booked, via phone the stock was checked as well as delivery of stock was confirmed.
6 maart 2025
Antwoord van Bensons For Beds - Cwmbran225
We regret to hear about the cancellation of your delivery. We apologise that the item was out of stock despite confirmation. We'll review our procedures to prevent this issue from recurring. Thanks for your feedback, Megan at Customer Care
Excellent Service
We were welcomed to the store by Terry who was very knowledgeable and friendly. We were given all the time we needed to make a decision and Terry was on hand if we had a query. He also explained everything once we had made our purchase
4 maart 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Cwmbran225
We're happy to hear that you had such a positive experience in our store. We appreciate your kind words about the assistance you received, and we're glad that you felt supported throughout your visit with us. Thank you, Megan at Customer Care
Great customer service from Cwmbran…
Great customer service from Cwmbran team , and very good salesmen(them :)) I was adamant i did not want a TV bed on entering the store ! we left with a TV bed being delivered 2 weeks later !!!! honestly best decision ever . The guys were friendly and even when they made a mistake with upselling a mattress and costs they honoured the discount on the bed instead , cant fault it . Delivery drivers were fantastic too , then knocked my ring doorbell plug and broke it , the guy offered to pay for it then and there , i declined as i should have removed this before delivery of such a heavy bulky item . from start to finish brilliant customer service .
1 februari 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Cwmbran225
We're happy to hear that the Cwmbran team provided great customer service! It's great you are enjoying your TV bed. We appreciate your positive feedback regarding the team's handling of the mattress upselling and the delivery. We're glad the delivery drivers were fantastic and offered to resolve the doorbell issue. Take care, Megan at Customer Care
The range was extensive
The range was extensive, plenty of choice and the prices were very competitive.
26 februari 2025
Antwoord van Bensons For Beds - Cwmbran225
We're happy you found a wide selection at competitive prices. Thank you for your positive feedback; we appreciate your business very much, Megan at Customer Care
Excellent service and experience
17 februari 2025
Antwoord van Bensons For Beds - Cwmbran225
We appreciate your kind words! We are happy to hear you received excellent service and had a great experience. Thanks for your support, Megan at Customer Care
Excellent helpful salesman
The salesman was extremely helpful and went out of his way to compare prices, fabrics etc
14 februari 2025
Antwoord van Bensons For Beds - Cwmbran225
We're happy to hear that the salesperson was so helpful and thorough! Thank you for sharing your positive experience with us; we appreciate it. Take care, Megan at Customer Care
Could not fault it
Just bought a new house and needed to buy a bed. Myself and my partner were pretty set on purchasing one from an online store due to the price (was very cheap) but we said we would come up to Bensons in Cwmbran for a quick look before making any decisions. Walked in and was greeted by Shane - there were no pressure tactics or anything just a warm welcome and asked if we had any questions. We walked around and spent around 15 minutes on the first floor looking at the beds and mattresses - found one we liked but was unsure on the firmness of the mattress. Shane took us around all the same mattresses but of the different firmness until we got the one we wanted. Again, no pressure tactics just answered all my questions. We sat down went through all the costs and the current offers on - talked me through the bed guard package - which when it was put in perspective was actually a really good offer. Shane printed off a quote and gave me all the dimensions. I went away measured it all up and then drove back up and made the purchase. He arranged a delivery date that suited me and we both were very happy with the purchase and in the end it only cost a few hundred more than the one we saw online but this time we could be sure of the quality. 10/10 would go straight to Bensons for a bed next time as opposed to looking at these cheap online stores.
1 februari 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Cwmbran225
We're happy to hear that you had such a positive experience in our store. It's great to know that the service you received helped you find the perfect bed and mattress. We appreciate you choosing us and value your feedback, Megan at Customer Care
Very knowledgeable and helpful
Very knowledgeable and helpful. Terry was very patient and the purchase was non pressured and simple.
21 januari 2025
Antwoord van Bensons For Beds - Cwmbran225
We're happy to hear that you found our team member knowledgeable and helpful! We appreciate your feedback regarding the simple, non-pressured purchase experience.
Take care,
Megan at Customer Care
Antwoord van Bensons For Beds - Cwmbran225
We appreciate your positive feedback! We're so glad to hear that you received very good service and assistance with your purchase.
Take care,
Megan at Customer Care
Shane at Benson for beds in Cwmbran was…
Shane at Benson for beds in Cwmbran was so helpful and fully explained everything, no pressured added and sorted us out quickly
14 januari 2025
Antwoord van Bensons For Beds - Cwmbran225
We're happy to hear that our team member was so helpful and provided a great, no-pressure experience. We appreciate you taking the time to share your positive feedback! Take care, Megan at Customer Care
Helpful service in store
Helpful service in store. Advice on different types of Mattresses. Sales were quick and efficient.
7 januari 2025
Antwoord van Bensons For Beds - Cwmbran225
We appreciate you sharing your positive experience! We're glad our team provided helpful advice and efficient service during your mattress purchase.
Take care,
Megan at Customer Care
Muntazir was Great
Muntazir was great. He was very informative and made the whole process extremely easy and straight forward.
31 december 2024
Antwoord van Bensons For Beds - Cwmbran225
We're happy to hear that the process was easy and straightforward for you, and that our team member was very informative. Thank you for your positive feedback, Megan at Customer Care
We have only order a bed so far but the…
We have only order a bed so far but the experience in store in Cwmbran was excellent. Terry the sales advisor was amazing, very knowledgeable and able to guild us without be too push for the sales. His knowledge about the products filled us with confidence and we are looking forward to receiving our bed shortly.
31 december 2024
Purchase of bed
Staff knowledge was excellent and took us through the range of products and mattress differences allowing us to try products in a non pushy way. Very pleased.
7 december 2024
Really lovely quality of bed, great all around experience
Lovely sales team, nice options. Good advice.
The team that put my bed together did an excellent job, I was worried as I'm a bit of a perfectionist but it was done with care and skill.
21 november 2024
Very good showroom
Very good showroom, with a wide range of products - very helpful staff.
2 november 2024
We were greeted as we arrived
We were greeted as we arrived,given the relevant information required and then left alone to look around at our leisure without needless interference.
When we had made our choice we were dealt with professionally and in a very friendly manner.
A good experience that we would recommend to family and friends.
26 oktober 2024
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