The in-store staff were incredibly helpful and supported us in setting up interest-free instalments for our bed and mattress. Our delivery driver, Paul, and his assistant, Gavin, were absolutely... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW Midlothian, Edinburgh, GB
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Lees wat reviewers zeggen
The staff were friendly and welcoming but left us to browse, saying just to call them over if we had any questions. They were helpful and knowledgeable and we didn't feel pressured to buy. We bought... Toon meer
Bedrijf heeft geantwoord
The customer service was poor, despite telling the salesman that we need a small van to go through our driveway, the large lorry was sent, as a result the mattress was delivered one week later. The ov... Toon meer
Bedrijf heeft geantwoord
Peter's assistance was very professional and affable. We tried the compatability "bed". His advice was very informative and helpful in coming to a decision on the most suitable mattress for our needs.... Toon meer
Bedrijfsgegevens
Over Bensons For Beds - Edinburgh Straiton
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW, Midlothian, Edinburgh, Verenigd Koninkrijk
4,8
Uitstekend
130 reviews
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Knowledgeable and professional sales…
Knowledgeable and professional sales person. Explained all the options and confirmed convenient delivery . Good customer service demonstrated
7 maart 2026
Antwoord van Bensons For Beds - Edinburgh Straiton
David Gordon,
We appreciate your positive feedback! We're happy to hear that the salesperson's knowledge and professionalism, along with the convenient delivery confirmation, created a good customer experience.
Team Bensons
The customer service was poor
The customer service was poor, despite telling the salesman that we need a small van to go through our driveway, the large lorry was sent, as a result the mattress was delivered one week later. The overall wait was 3 weeks. No apology not even a phone call to say sorry, absolutely nothing. For an expensive item like this the delivery cost should have been refunded. Will not recommend the company to anyone
6 maart 2026
Antwoord van Bensons For Beds - Edinburgh Straiton
Thank you for sharing your feedback, and I’m truly sorry for the experience you’ve had. You made it clear to the salesperson that a small van was required for your driveway, and it’s extremely disappointing that a large lorry was sent regardless. This understandably caused your mattress delivery to be delayed by a week, extending the total wait to three weeks — and I’m very sorry for the inconvenience this caused.
We will ensure your feedback is passed on to the relevant teams so that this can be reviewed internally — both the delivery vehicle error and the lack of follow‑up from customer service.
If there’s anything further we can support you with, please let us know. We’re here to help and want to make things right wherever possible,
Megan at Customer Care
Helpful and straightforward
Helpful staff provided information on bed frames to help make a decision and guided the process of selecting a mattress. Got some extras to qualify for a discount.
1 maart 2026
Antwoord van Bensons For Beds - Edinburgh Straiton
Scott,
We're happy to hear that our staff was helpful in guiding your bed frame and mattress selection! It's great you were able to take advantage of a discount. Thanks for your feedback.
Team Bensons
Knowledgeable member of staff
Knowledgeable member of staff. No pressure to buy. Freedom to try out beds. Good choice of beds available.
23 februari 2026
Antwoord van Bensons For Beds - Edinburgh Straiton
Murray Simpson,
We're happy to hear that you found our staff knowledgeable and felt no pressure while trying our wide selection of beds. Thanks for your feedback.
Team Bensons
Antwoord van Bensons For Beds - Edinburgh Straiton
Really appreciate your feedback Mrs Nahas! Delighted you found our products high quality and our service excellent.
Wishing you all the best until next time,
Megan at Customer Care⭐
Great selection and service
We were looking for a double bed for my daughter and found Bensons to have a great selection. Once we chose the bed Hannah in Sales helped us find the right mattress for her, taking time and patience to make sure the correct one was purchased but not overwhelming us with too many choices. The sales team were all friendly and polite and Hannah was great!
22 februari 2026
Antwoord van Bensons For Beds - Edinburgh Straiton
Thank you so much for your lovely review Melanie! We’re delighted to hear you found a great selection of beds and that Hannah helped you choose the perfect mattress for your daughter. It’s wonderful to know she took the time to guide you without overwhelming you with too many options. The whole sales team will be thrilled with your kind words — especially Hannah! Take care,
Megan at Customer Care😊🛏️
A good night sleep
A great experience from start to finish. Sales staff were knowledgeable but never pushy. Delivery team were excellent and delivered as scheduled. Our new beds are also just what we needed.
16 februari 2026
Antwoord van Bensons For Beds - Edinburgh Straiton
We're delighted to hear your experience was great from start to finish! It's wonderful that our sales team were knowledgeable and our delivery team delivered as scheduled. Thank you for your positive review – Lauryn at Customer Care 💜
Simply The Best
Hannah the Sales Advisor was simply the best. She listened, searched and found the perfect beds for our needs especially for my husband. What a refreshingly honest person to deal with no pressurised sales technique. Very professional and friendly explaining ever detail about the products. Bensons for Beds was the local store for us. Joe & Anne Russell
14 februari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Edinburgh Straiton
We're happy to hear that our Sales Advisor provided such excellent service and found the perfect beds for your needs. We appreciate your positive feedback regarding the professional and friendly experience you received.
Good choice
Good choice, and helpful staff. Delivery was good, only would have been helpful for them to take the packaging off the mattress for me.
12 februari 2026
Antwoord van Bensons For Beds - Edinburgh Straiton
We're happy to hear that you had a good experience and found our staff helpful. We appreciate your feedback regarding the mattress packaging, and we'll consider this for future service improvements.
Stewart - Bensons Team
From walking into the Straiton showroom …
From walking into the Straiton (Edinburgh) showroom, I have had a great experience with Bensons. Kevin and Hannah in the showroom introduced themselves, answered my questions and allowed me time to try out mattresses. They were easy to chat with whenever I approached to ask questions. I bought a pure splendour mattress and, so far, it's perfect. The quality is the best.
13 februari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Edinburgh Straiton
We're happy to hear about the great experience you had at our showroom. It's great to know the team answered your questions and allowed you time to try out mattresses. Thank you for sharing that you are enjoying your mattress.
Stewart - Bensons Team
Outstanding
Walked in the door knowing more or less what we wanted.
Greeted very quickly by Hannah. Very professional and polite. Gave her a quick run down of what we were looking for.
Without hesitation brought over to mattresses that might be what we were looking for. A few alternatives just to compare and back to the original suggestion.
Managing all this with a 2 year old wasnt easy, Hannah was great and didnt let this phase her, distracting the wee man where needed and helping us to relax.
Quick service without feeling rushed.
Couldn't recommend them more.
Edinburgh Straiton
3 februari 2026
Antwoord van Bensons For Beds - Edinburgh Straiton
We're happy to hear that you were greeted quickly and found someone helpful. It's great to know that the service was quick and that you felt supported in finding what you were looking for. We appreciate your recommendation!
Steven was excellent at advising me
Steven was excellent at advising me. The bed I got is amazing I get a good sleep and my back isn't sore when I wake up. I wouldn't go past Bensons for a bed
29 januari 2026
Antwoord van Bensons For Beds - Edinburgh Straiton
We're happy to hear that our team member's advice was helpful and that you are sleeping well on your new bed! We appreciate your recommendation,
- Megan at Customer Care💜
Good selection and good service
Good selection of beds and staff were very helpful. Bed was delivered and assembled on the agreed date. Updates and communication were good.
25 januari 2026
Antwoord van Bensons For Beds - Edinburgh Straiton
We're happy to hear that you found a good selection and helpful staff. We appreciate your positive feedback regarding the delivery, assembly, and communication.
From the moment I walked in
From the moment I walked in - greeted by Tom who helped me from then on. Already had a bed in mind and he showed me it, gave me 10-15 mins to think look and then came back to see if I needed more help. He showed me all different headboard option and was very very helpful. Even managed to knock off some money. Cannot recommend him enough and the team there. Very friendly guy.
Thank you
27 januari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Edinburgh Straiton
We're happy you had such a positive experience! It's great to hear that our team was so helpful in showing you options and assisting with your purchase. Thank you for recommending us!
From purchase to delivery
From purchase to delivery, everything exceeded our expectations. In store, Peter guided us with great care in choosing the most suitable mattress for my back pain, and his advice was excellent. He also helped us select the bed, which was made by one of their external partners, and the quality is fantastic.
The delivery arrived earlier than expected, which made us so happy. Now we have a beautiful bedroom set with a stunning bed and an incredibly comfortable mattress. We couldn’t be more satisfied and would highly recommend Bensons for Beds.
26 januari 2026
Antwoord van Bensons For Beds - Edinburgh Straiton
We're happy to hear that everything from purchase to delivery exceeded your expectations. It's great to know that our guidance helped you choose a suitable mattress and bed. We appreciate your recommendation!
First class experience from in store to…
First class experience from in store to in home. Top quality product and service.
25 januari 2026
Antwoord van Bensons For Beds - Edinburgh Straiton
We're happy to hear that you had a first-class experience, from our store to your home. We appreciate your recognition of our top quality product and service.
Great mattress, great service.
We were on the hunt for a new mattress and found the service from Peter at Bensons for Beds excellent.
We spent a long time trying to decide which mattress was best for us - Peter was very patient, giving us all the information we needed to help us decide, but without ever being pushy.
We had previously visited other stores and his service really stood out from others, ultimately leading to us making a purchase
We are delighted with our new mattress and would highly recommend Bensons for Beds.
27 december 2025
Antwoord van Bensons For Beds - Edinburgh Straiton
We're happy to hear that you received excellent service while choosing your new mattress. It's great to know that our team was patient and informative, and that this led to your purchase. We appreciate your recommendation!
Antwoord van Bensons For Beds - Edinburgh Straiton
We appreciate your feedback! We are so happy to hear that our advisor was very helpful and informative during your visit with us.
Hannah was very friendly and helpful
Hannah was very friendly and helpful. No pressure, just good service. Good prices too.
11 januari 2026
Antwoord van Bensons For Beds - Edinburgh Straiton
Thank you so much for your lovely feedback! 😊 We’re delighted to hear Hannah made your visit friendly, helpful, and completely pressure‑free — and that you found great prices too. Really appreciate you sharing your experience,
Megan at Customer Care
Excellent service
Excellent service and Peter took time to ensure that we were getting the right bed and mattress for us.
The Sleep profile was really informative and useful in the type of mattress we selected.
29 december 2025
Antwoord van Bensons For Beds - Edinburgh Straiton
Thank you for sharing this Mr Blair! We’re delighted Peter took the time to make sure you found the perfect bed and mattress. Great to hear the Sleep Profile helped guide your choice—it’s such a useful tool!
- Megan at Customer Care
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