The in-store staff were incredibly helpful and supported us in setting up interest-free instalments for our bed and mattress. Our delivery driver, Paul, and his assistant, Gavin, were absolutely... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW Midlothian, Edinburgh, GB
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Lees wat reviewers zeggen
The staff were friendly and welcoming but left us to browse, saying just to call them over if we had any questions. They were helpful and knowledgeable and we didn't feel pressured to buy. We bought... Toon meer
Bedrijf heeft geantwoord
The customer service was poor, despite telling the salesman that we need a small van to go through our driveway, the large lorry was sent, as a result the mattress was delivered one week later. The ov... Toon meer
Bedrijf heeft geantwoord
Peter's assistance was very professional and affable. We tried the compatability "bed". His advice was very informative and helpful in coming to a decision on the most suitable mattress for our needs.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Edinburgh Straiton
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW, Midlothian, Edinburgh, Verenigd Koninkrijk
4,8
Uitstekend
130 reviews
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Impossible to cancel: Store closed for holidays & Customer Service refuses to help
I placed order A8435857 on 20/12/2025 at the Edinburgh Straiton branch.
According to Clause 4 of your Terms & Conditions, I have the right to cancel free of charge within 7 days. I contacted your Chat Support today (21/12/2025) to exercise this right.
Your agent, Michael, refused to process the cancellation, insisting I must contact the store directly. However, the store is closed until the New Year for the holidays.
By forcing me to wait until the store reopens, you are physically preventing me from cancelling within the 7-day penalty-free window. This feels like a deliberate trap to charge the 20% fee later. The agent refused to provide written email confirmation of my request despite me asking for it explicitly.
I have sent a formal cancellation notice to your enquiries email in accordance with Clause 17 of your T&Cs. I expect a full refund and confirmation immediately.
21 december 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Edinburgh Straiton
Thank you for sharing your feedback with us. We’re very sorry for the frustration this has caused and want to reassure you that your cancellation request has been logged within the 7-day window. A full refund will be processed, and the Edinburgh Straiton store team will contact you as soon as they return after the holiday period to confirm everything. We appreciate your patience and will make sure this is resolved promptly.
Thank you,
Megan at Customer Care
Antwoord van Bensons For Beds - Edinburgh Straiton
We're glad you enjoyed your experience with our service. Thank you for sharing your positive feedback with us.
Antwoord van Bensons For Beds - Edinburgh Straiton
Thank you for your feedback We really appreciate it - Stewart - Team Bensons
I have been treated with respect from…
I have been treated with respect from start to finish. The staff instore explained everything and took time to answer all my questions.
18 november 2025
Antwoord van Bensons For Beds - Edinburgh Straiton
Thank you for your lovely feedback! We’re so pleased to hear you felt respected throughout your experience and that our team took the time to explain everything and answer all your questions. That’s exactly what we aim for! 💜
Thank you for your positive review – Lauryn at Customer Care
No sales pressure
No sales pressure.We were able to make our own decision on the bed
20 november 2025
Antwoord van Bensons For Beds - Edinburgh Straiton
We’re so pleased to hear you felt no sales pressure and were able to make your own decision comfortably. That’s exactly the experience we aim to provide! 💜
Thank you for your positive review Thomas – Lauryn at Customer Care
Excellent staff
Josh is knowledgeable and personable and helped us select a bed best suited to our needs. Thank you for making a difficult decision very easy and enjoyable
7 november 2025
Antwoord van Bensons For Beds - Edinburgh Straiton
We’re delighted to hear Josh made the process easy and enjoyable! It’s fantastic that his knowledge and personable approach helped you find the perfect bed.
Thank you for your positive review Jamie– Lauryn at Customer Care 💜
Antwoord van Bensons For Beds - Edinburgh Straiton
We're happy to hear that our information helped you make a choice. Thank you for your positive feedback; we appreciate it.
Megan at Customer Care
Antwoord van Bensons For Beds - Edinburgh Straiton
We're glad you found our team member helpful. We appreciate your feedback and your time in sharing it with us.
Take care,
Megan at Customer Care
Staff know their product and are excellent with customers
The two young staff members who dealt with us when we were shopping for a new bed were excellent: knowledgeable, very helpful and extremely polite.
These factors made for a most pleasant and successful buying experience.
21 september 2025
Antwoord van Bensons For Beds - Edinburgh Straiton
We're happy to hear that our staff's knowledge, helpfulness, and politeness made your bed-buying experience pleasant and successful. We appreciate you sharing your positive experience with us.
Thank you,
Lauryn at Customer Care.
Great sales person answered all our…
Great sales person answered all our questions efficient and friendly
22 september 2025
Antwoord van Bensons For Beds - Edinburgh Straiton
We're happy to hear that our sales team member provided you with efficient and friendly service and answered all your questions.
Thank you,
Lauryn at Customer Care.
Excellent Service and a Great Buying Experience
We had a really positive experience purchasing our mattress from Bensons for Beds. Peter, who assisted us, was both personable and professional throughout.
We’d recently returned a mattress from another company and Peter took the time to understand our needs and guided us through the best options available. He encouraged us to try each mattress at our own pace and gave us the space to consider comfort, price, and materials - stepping away with discretion so we never felt rushed or pressured.
We left feeling confident in our choice and much happier than with our previous experience elsewhere. Highly recommend!
27 augustus 2025
Antwoord van Bensons For Beds - Edinburgh Straiton
We're happy to hear about the positive experience you had purchasing your mattress. It's great to know that our team member was both personable and professional, guiding you to the best options and ensuring you felt confident in your choice. Thank you for your recommendation!
Thank you,
Lauryn at Customer Care.
Stephen was extremely helpful…
Stephen was extremely helpful explaining all the different options of beds, mattresses, styles and costs. Greatly appreciated!
3 september 2025
Antwoord van Bensons For Beds - Edinburgh Straiton
We appreciate you taking the time to share your feedback. We're happy to hear that our team member was helpful in explaining the bed options to you.
Take care,
Megan at Customer Care
Antwoord van Bensons For Beds - Edinburgh Straiton
We appreciate your positive feedback! We are so glad to hear our staff was helpful. Thank you for your support; it means a lot to us.
Take care,
Megan at Customer Care
Antwoord van Bensons For Beds - Edinburgh Straiton
We appreciate your positive feedback. Our team strives to be knowledgeable, quick, and easy to work with. Thank you, Megan at Customer Care
Antwoord van Bensons For Beds - Edinburgh Straiton
We appreciate your kind words and are so glad you enjoyed our service and team!
Thank you for choosing us,
Megan at Customer Care.
Antwoord van Bensons For Beds - Edinburgh Straiton
Thank you for your positive review! We are glad to hear that Peter provided exceptional service and valuable information. We strive to make every customer's experience exceptional. Thank you for choosing our business! Megan at Customer Care :)
Antwoord van Bensons For Beds - Edinburgh Straiton
Thank you for your kind words! Providing exceptional service is our top priority and we're thrilled to hear you had a great experience with us. We look forward to continuing to serve you in the future! Megan at Customer Care😊
Antwoord van Bensons For Beds - Edinburgh Straiton
Thank you for your kind words! We always strive to provide our customers with careful and attentive service. Your satisfaction is our top priority. We appreciate your support, Megan at Customer Care
Team were great
Peter and the rest of the Bensons team have been a lot of help, they were very knowledgeable about the different types and styles of beds and the various features of each. They helped me find a great bed mattress and a great sale price too.
8 juli 2025
Antwoord van Bensons For Beds - Edinburgh Straiton
We are so glad to hear that you had a positive experience with our team at Bensons! Our goal is to help our customers find the perfect mattress for their needs, and we are thrilled that you found one at a great price. Thank you for choosing us, Megan at Customer Care
Very helpful and pleasant shop…
Very helpful and pleasant shop assistant. Answered all questions very well.
8 juli 2025
Antwoord van Bensons For Beds - Edinburgh Straiton
Thank you for the kind words! We're glad our shop assistant provided excellent service and answered all your questions. We always strive to make our customers' experience a positive one. Come back anytime, Megan at Customer Care
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