Delivery guys great but product faulty - after spending almost £2000 on a bed you would think that the holes to connect the divan base might have the thread needed to secure the screws and all pistons... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 2 Stone Lane Retail Park, Marsh Barton Road, EX2 8LH Exeter, Devon, GB
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Lees wat reviewers zeggen
We were looking to replace our mattress for the first time since moving out of parents. John the customer assistant came over and ask us basic questions to get a vibe of what we needed (Mattress + bas... Toon meer
Bedrijf heeft geantwoord
The communication was great and delivered when promised. No delays and very friendly and helpful staff throughout the whole process
Bedrijf heeft geantwoord
Big selection in store and vert helpful staff with no pushy selling. Clear pricing and good communication throughout from store to door. Delivery staff very polite and punctual. We opted for the as... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Exeter Stone Lane Retail Park
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 2 Stone Lane Retail Park, Marsh Barton Road, EX2 8LH, Exeter, Devon, Verenigd Koninkrijk
4,7
Uitstekend
94 reviews
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Delivery guys great but product faulty…
Delivery guys great but product faulty - after spending almost £2000 on a bed you would think that the holes to connect the divan base might have the thread needed to secure the screws and all pistons would be accurately working. Instead we now have to wait longer for spare pistons to arrive and no result on the thread side of things so have had to use a nut & bolt to secure it.
21 oktober 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Exeter Stone Lane Retail Park
Thank you for sharing your feedback. We are pleased to hear our delivery team provided great service, but we are incredibly sorry that your new bed arrived with missing screw threads and faulty pistons. For a purchase of this value, we understand how frustrating these manufacturing defects must be, especially having to source your own hardware to secure the base. We are actively reviewing our quality control processes with our production team to prevent this from happening again, and we are tracking your replacement parts to ensure they reach you as quickly as possible.
Team Bensons
Excellent service
The communication was great and delivered when promised. No delays and very friendly and helpful staff throughout the whole process
18 oktober 2026
Antwoord van Bensons For Beds - Exeter Stone Lane Retail Park
Thank you for your wonderful feedback! We're thrilled to hear that our team provided great communication and timely service. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Very helpful
Very helpful, really know the product and very patient .
15 oktober 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Exeter Stone Lane Retail Park
Thank you for your kind words! We're thrilled to hear that you found our team helpful and knowledgeable. We strive to provide the best service possible, and your feedback motivates us to keep improving. We look forward to serving you again soon!
Jo was very thorough in the Exeter…
Jo was very thorough in the Exeter store, gave us great advice and ensured we bought what we needed.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Exeter Stone Lane Retail Park
Thank you for your wonderful feedback! We're thrilled to hear that Jo provided you with thorough assistance and great advice. Our team is dedicated to ensuring our customers find exactly what they need. We look forward to welcoming you back to our Exeter store soon!
Excellent Customer Service, No Jargon and real care
We were looking to replace our mattress for the first time since moving out of parents. John the customer assistant came over and ask us basic questions to get a vibe of what we needed (Mattress + base and budget and our other comforts). He gave some suggestions and really proved he was listening as they were perfect. His sales approach was excellent: you can tell he is knowledgeable and knows the product because he was able list pros/cons and guide us to the products which best suited us without the confusing jargon. He left us to have a wider browse which ultimately led to our purchase as we didn't feel pressured to buy something. Even after I said we were going to come back to buy, he still showed us care and didn't rush us out. He came back over once we were done browsing and guided us through the payment options for instalments and extra packages making sure not to pressure when something wasn't necessary. He was very knowledgeable and knew which mattress' to recommend.
11 oktober 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Exeter Stone Lane Retail Park
Thank you for your wonderful review! We're thrilled to hear that John provided you with such a positive experience while helping you find the perfect mattress. Our team is dedicated to understanding our customers' needs without pressure. We appreciate your business and look forward to seeing you again,
Megan | Customer Care Specialist
Antwoord van Bensons For Beds - Exeter Stone Lane Retail Park
Thank you for your kind words! We're thrilled to hear that Jo provided you with super service. Our team is dedicated to ensuring a great experience for our customers. We look forward to serving you again soon!
Helpful friendly staff good knowledge…
Helpful friendly staff good knowledge of the bed
Delivery service excellent
17 september 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Exeter Stone Lane Retail Park
Thank you for your kind words! Our team takes pride in providing excellent service and ensuring a smooth delivery process. We're glad to hear your experience was positive. Have a great day! ✨👍 #customersatisfaction #excellentexperience #happyshopping
Steve the very friendly and extremely…
Steve the very friendly and extremely helpful member of staff
19 september 2026
Antwoord van Bensons For Beds - Exeter Stone Lane Retail Park
Thank you for such kind words! We're so glad that Steve's excellent customer service left a lasting impression on you. We'll be sure to pass along your feedback to him. We hope to see you again soon! 😊
New bed just been delivered
New bed just been delivered. Excellent service and crew polite and respectful.
Whole experience of buying a new bed from Benson Beds has excellent.
11 september 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Exeter Stone Lane Retail Park
Thank you for choosing Benson Beds and sharing your positive experience! We're thrilled to hear our service and team met your expectations. Enjoy your new bed! 😊🛏️ #HappyCustomers #BensonBeds
I loved the way the customer care team…
I loved the way the customer care team supported me
3 september 2026
Antwoord van Bensons For Beds - Exeter Stone Lane Retail Park
Thank you for the kind words! Our customer care team works tirelessly to ensure our customers' satisfaction. We truly appreciate your feedback and thank you for choosing us. #CustomerSatisfaction #Teamwork #Grateful
Really lovely people
Really lovely people, helpful not pushy like we experienced in other stores. Just looking forward to the bed arriving now!
2 september 2026
Antwoord van Bensons For Beds - Exeter Stone Lane Retail Park
Thanks for the fantastic review! We strive to provide a positive and pressure-free shopping experience for our customers. We can't wait for you to enjoy your new bed! :)
Bensons were excellent
Steve was excellent at his job and filled us with confidence all along the way.
29 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Exeter Stone Lane Retail Park
Thank you for your kind words, we are thrilled to hear that Steve provided excellent service and instilled confidence in your experience with us. We strive to provide the best service for our customers at all times. Thank you for choosing us! #CustomerSatisfaction #ExcellentService
Very Happy…
The staff in the store where we made our purchase were outstanding in every way, the customer service was all you could wish for, and a suitable deal was reached in consideration of the sum of money involved. When it came to the delivery Paul and Ryan were equally amazing, a phone call 20 minutes out to warn of their impending arrival and then when they arrived, cheerful, chatty, courteous, swift and efficient. This whole process has been as good as you could have asked for.
28 augustus 2026
Antwoord van Bensons For Beds - Exeter Stone Lane Retail Park
Thank you for taking the time to write your lovely review. I will pass the details on to the team in store and delivery team. We strive to offer the best customer service through the whole process to make it easier for our customers.
Steve was amazing!
I came in to the Exeter store this afternoon with my dad to find a new mattress and bed frame for him. He is having to move house unexpectedly to be closer to family due to a severe illness. The moving process so far has been stressful, but our experience today in store was incredible. My dad said he never knew choosing a bed could be fun. Steve helped us and did an amazing job, showing us every option that was suitable and offered us everything we would need. He was great fun and very personable, which really did make all the difference. Thank you Steve for making the process so fun and stress free! Such a wonderful experience during a hard time for our family.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Exeter Stone Lane Retail Park
We are so pleased to hear about your positive experience during such a challenging time for your family. It's wonderful that our team member made the process enjoyable and stress-free, helping you find the perfect items. We appreciate your kind words.
Team Bensons
Efficient at each stage
15 augustus 2026
Antwoord van Bensons For Beds - Exeter Stone Lane Retail Park
"Thanks for your review! We're happy to hear that our efficiency has made a positive impact on your experience. We strive to exceed expectations at every step for our valued customers. Thank you for choosing us!"
Big selection in store and vert helpful…
Big selection in store and vert helpful staff with no pushy selling. Clear pricing and good communication throughout from store to door. Delivery staff very polite and punctual. We opted for the assembly service and the guys who delivered were very good and took away all packaging.
15 augustus 2026
Antwoord van Bensons For Beds - Exeter Stone Lane Retail Park
Thank you for your kind words! We pride ourselves on our wide selection and helpful staff, without any pushy sales tactics. We strive for clear pricing and excellent communication from the store to your door. Our delivery team is trained to be polite and punctual, and we're glad you were pleased with the assembly service. Thank you for choosing us!
First class service from start to finish
First class service from start to finish ,great selection of beds and mattresses to choose from and the knowledgeable staff to help us make the correct choice.
Follow up after placing the order has also be first class and the delivery team also needs special mention, many thanks
18 juli 2026
Antwoord van Bensons For Beds - Exeter Stone Lane Retail Park
We're so pleased to hear about your first-class experience from start to finish! It's wonderful that you found a great selection of beds and mattresses, and that our knowledgeable team helped you make the correct choice. We're also delighted that the follow-up and delivery team provided excellent service. Thank you for your kind words!
Team Bensons
Antwoord van Bensons For Beds - Exeter Stone Lane Retail Park
Thank you for sharing your positive feedback!
Antwoord van Bensons For Beds - Exeter Stone Lane Retail Park
We are so happy to hear that our service met your expectations and provided a first-class experience. We truly appreciate your kind words.
I recently purchased a mattress from…
I recently purchased a mattress from this company, and the entire experience exceeded my expectations. From the ordering process (a big thank you for Steve from Exeter branch, very knowledgeable and helpful)to delivery guys(John and Mark) everything was smooth, professional, and hassle-free.
The mattress itself is incredibly comfortable and provides excellent support. I've noticed a significant improvement in my sleep quality since using it, and I wake up feeling much more rested.
I would highly recommend this company to anyone looking for a high-quality mattress and excellent customer service. Thank you for making the purchase experience so easy and enjoyable!
4 juli 2026
Antwoord van Bensons For Beds - Exeter Stone Lane Retail Park
We're so pleased to hear you had such a wonderful experience with us! It's fantastic that our team provided such knowledgeable and professional service, making your purchase so easy and enjoyable. We're delighted you're enjoying improved sleep quality.
Team Bensons
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