We bought a bed, headboard & mattress from Bensons 3 1/2 year ago, and whilst the bed & headboard are still in a very good condition, the mattress’s topper was not. There was no problem with having... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit E Blackwater Shopping Centre, GU14 8BL Farnborough, Hampshire, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Nasim was very polite when we ordered our Bed back in Feb, we were due to move to our new property in the March but unfortunately the chain collapsed so our bed order had to be pushed back. Nasim was... Toon meer
Bedrijf heeft geantwoord
I went back to the store to find the same salesman i had brought a fold out couch from 2 months ago as his service was exceptional. I received the same level of service again while choosing a bed with... Toon meer
Bedrijf heeft geantwoord
Information for delivery was excellent. Delivery guys good. Unfortunately the manual electrical buttons don't & there is a problem closing the ottoman bed! Benson were updated & a new delivery date w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Farnborough648
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit E Blackwater Shopping Centre, GU14 8BL, Farnborough, Hampshire, Verenigd Koninkrijk
- 1252549783
4,8
Uitstekend
602 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent customer service and ample…
Excellent customer service and ample time to try different mattresses
9 januari 2026
Antwoord van Bensons For Beds - Farnborough648
We're glad you enjoyed your experience. Thank you for letting us know that our customer service and selection met your needs. Thank you for your positive review – Lauryn at Customer Care 💜
Tina at the Farnborough Branch was…
Tina at the Farnborough Branch was lovely. She was friendly and very helpful, and took the time to make sure we had chosen the right bed and mattress.
I would highly recommend ,if going to Bensons For Beds in Farnborough to see Tina.
29 december 2025
Antwoord van Bensons For Beds - Farnborough648
Thank you for your fantastic review Fiona! We’re delighted to hear Tina was so friendly, helpful, and took the time to ensure you chose the perfect bed and mattress. We’ll make sure she gets your kind words—she’s a real credit to the Farnborough team! Enjoy your new bed when it arrives! Megan at Customer Care! 😊
The person who sold us the bed was very…
The person who sold us the bed was very good and professional in her job.
I can't thank her enough.
6 januari 2026
Antwoord van Bensons For Beds - Farnborough648
Your kind words mean the world Paul! Professional and helpful service is what we strive for.
We’re here whenever you need us — thanks for being a valued customer,
Megan at Customer Care!
I would recommend
Our assistant was extremely helpful. The matresses we tried were all comfortable however you could pick out the most comfortable for yourself.
2 januari 2026
Antwoord van Bensons For Beds - Farnborough648
Thank you for your feedback Pamela! We’re glad to hear our assistant was so helpful and that you had the chance to find the mattress that felt most comfortable for you. We appreciate your kind words and look forward to seeing you again,
Megan at Customer Care
Good service
The gentleman who dealt with us was very helpful and polite, and answered any questions we had.
30 december 2025
Antwoord van Bensons For Beds - Farnborough648
Thank you for your feedback! We’re delighted to hear our team member was helpful, polite, and answered all your questions. That’s exactly the experience we aim to provide,
Megan at Customer Care
Great range, great staff, great prices
Excellent range of mattresses to choose from suiting all budgets, especially during this Sale. Well displayed with informative signage. Excellent and knowledgeable staff on hand (when needed and never ‘pushy’) to answer the technical questions and very helpful and professional throughout the purchase process.
30 december 2025
Antwoord van Bensons For Beds - Farnborough648
We're delighted you found our mattress selection excellent and well-displayed! It's great to hear that our staff was helpful, knowledgeable, and professional during your purchase. Thank you for your positive feedback.
Excellent service and guidance
Excellent service and guidance while choosing a bed frame, mattress and headboard. This is the second bed we have purchased in two months - very pleased and would recommend.
31 december 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Farnborough648
We're happy to hear that you received excellent service and guidance while selecting your bed. We appreciate your repeat business and are glad you are pleased with your purchases. Thank you for your recommendation! Thank you for your positive review – Lauryn at Customer Care 💜
Great place for buying mattresses
Needed a new mattress, good selection, helpful sales associate and great price.
30 december 2025
Antwoord van Bensons For Beds - Farnborough648
We're happy to hear that you found a great mattress at a great price, and that our sales associate was helpful. Thank you for your positive review – Lauryn at Customer Care 💜
Great service from the farnborough…
Great service from the farnborough store and quick delivery and the bed is superb as discribed, best night sleep in years!
22 november 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Farnborough648
We’re delighted to hear the Farnborough team gave you great service and that your bed arrived quickly! Knowing it’s as described and giving you the best sleep in years is exactly what we love to hear. 💜 Thank you for your positive review – Lauryn at Customer Care
Polite
From sales to delivery the staff were helpful & polite
The delivery men were careful with my own furniture
10 december 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Farnborough648
We appreciate you sharing your positive experience! We're happy to hear that our staff were helpful and polite, and careful with your furniture during delivery.
Very helpful and knowledgeable…
Very helpful and knowledgeable assistant. Made me confident that I had the right product.
3 december 2025
Antwoord van Bensons For Beds - Farnborough648
We appreciate your positive feedback! We're happy to hear that our assistant was helpful and knowledgeable and made you confident in your purchase.
– Thank you, Jess- Team Bensons
Great customer service from start to…
Great customer service from start to finish!
28 november 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Farnborough648
We are happy to hear that you had a great experience with our customer service team from beginning to end.
Required a new mattress but couldn’t remember the bed frame size I had ordered 3 years previously
I knew what I wanted when I arrived but could not remember the size frame I had brought from them 3 years prior. The assistant looked my details up, found my bed and sized up for a new mattress. Simple easy and in and out in 30 minutes. Advisor was brilliant and new his job!
18 november 2025
Antwoord van Bensons For Beds - Farnborough648
We're glad you enjoyed your experience. It's great to hear that our advisor was helpful in finding the right mattress size for you. Thank you for your positive feedback,
Megan at Customer Care
Bensons were great !
Bensons were great from the moment I walked into the store in Farnborough Gate and was served by Nasim to the moment the bed was installed. I rec'd emails about the delivery and was given a time of arrival as expected. Martin and Mandie who delivered the bed were very efficient, professional and friendly. I couldn't fault them or Bensons! To be thoroughly recommended.
31 oktober 2025
Antwoord van Bensons For Beds - Farnborough648
We're happy to hear that you had a great experience, from the store to the installation. It's wonderful to know the delivery team was efficient and friendly. We appreciate your recommendation and thank you for your feedback,
Megan at Customer Care
Antwoord van Bensons For Beds - Farnborough648
We appreciate you sharing that our staff was helpful, explanations clear, and delivery quick!
Thanks for choosing us – we hope to serve you again!
- Megan at Customer Care
Great experience!
Greeted friendly, advice offered, nice and not too pushy, found what we needed and purchase completed smoothly
11 november 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Farnborough648
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Great experience .
Very good service from both the show room staff and the two delivery chaps.
7 november 2025
Antwoord van Bensons For Beds - Farnborough648
Thank you for your feedback Stephen! We’re delighted to hear that both our showroom staff and delivery team provided you with such great service. We’ll make sure your kind words are shared with everyone involved.
Thank you for your positive review – Lauryn at Customer Care 💜
Antwoord van Bensons For Beds - Farnborough648
We’re so pleased to hear you received excellent service! Your satisfaction means everything to us.
Thank you for your positive review – Lauryn at Customer Care 💜
The sales person was very helpful
6 november 2025
Antwoord van Bensons For Beds - Farnborough648
We’re so pleased to hear our salesperson was able to help you! Providing friendly and helpful service is what we aim for every time.
Thank you for your positive review – Lauryn at Customer Care 💜
From fine to not fine 😩
The in store service was fine. However, I had to order my pillow, as it wasn’t available in store. Not a problem. I was informed that it would be delivered to the store and I would get a phone call when it arrived. However, nearly a week later I had to chase up instore and to my disappointment, I was told that the pillow was actually going to be delivered to my house (nearly 10 days after placing the order!) Furthermore, if the pillow didn’t arrive on the expected day, I had to chase up the order with the store!!!! Not a happy customer.
5 november 2025
Antwoord van Bensons For Beds - Farnborough648
Thank you for bringing this to our attention. We’re sorry for the confusion regarding your pillow order and the delivery process. I’m pleased to confirm that your order has since been delivered.
We’ve also shared your feedback internally to help improve our communication going forward.
Thank you for your patience and understanding.
Best regards,
Megan
Customer Care
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.