I visited Bensons at Ambley Rd Gillingham. The sales lady Odette was fabulous, very pleasant professional and thorough. She answered all the questions and queries I had. I didn't feel rushed in th... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 1 Gillingham Retail Park, Ambley Road, ME8 0PU Gillingham, Kent, GB
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Lees wat reviewers zeggen
Attended to promptly in the store. Our mattress order was processed quickly and efficiently. We were pleased that we could get our old mattress recycled. The mattress was delivered only two weeks la... Toon meer
Bedrijf heeft geantwoord
At the showroom we was left alone until we asked for help so we could look round and try beds without pressure, the the purchase was easy with no pressure to purchase extras. The delivery was spot on,... Toon meer
Bedrijf heeft geantwoord
Very help staff Told that our old mattresses would be wrapped and removed for recycling, they weren't they were just dragged out though muddy ground.
Bedrijfsgegevens
Over Bensons For Beds - Gillingham Retail Park
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 1 Gillingham Retail Park, Ambley Road, ME8 0PU, Gillingham, Kent, Verenigd Koninkrijk
4,7
Uitstekend
146 reviews
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Excellent service
Excellent service from start to finish !!
3 februari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gillingham Retail Park
We are happy to learn that you received excellent service from beginning to end. Thank you for your positive feedback; we appreciate it.
We hope to welcome you back soon!
Megan at Customer Care
The staff member was very helpful
The staff member was very helpful, showed me what i was looking for and left me to try the beds out and didnt pester me.
3 februari 2026
Antwoord van Bensons For Beds - Gillingham Retail Park
We're happy to hear that our staff member was helpful and showed you what you were looking for without being intrusive. Thank you for your positive feedback!
Salesman who was a regional manager was…
Salesman who was a regional manager was great.
Allowed me to browse and pick the mattress that was most suitable for me without too much interference but with support. Gave me information on each mattress and was friendly throughout.
I was really happy with the experience.
30 januari 2026
Antwoord van Bensons For Beds - Gillingham Retail Park
We're happy to hear that you had such a positive experience! It's great that our team member provided the right support while you chose your mattress. Thank you for your positive feedback.
All the staff at the Gillingham branch
All the staff at the Gillingham branch, were fantastic and very helpful! Can’t thank them enough for putting up with our decision making. They all helped us in the best way that they can. Thank you again team!
27 januari 2026
Antwoord van Bensons For Beds - Gillingham Retail Park
We're delighted to hear that our Gillingham team was so helpful and supportive during your decision-making process! We appreciate that they helped you in the best way they could. Thank you for your positive feedback!
What an amazing shopping experience…
What an amazing shopping experience this was. The young lady who was running the shop was so helpful and gave a lot of advice and assistance…but did leave us alone to wander. When we had decided the rest of the process was very smooth and quick.
The delivery was, exactly as expected, I was kept informed every step of the way. The delivery guys were efficient and polite, in fact they even put over shoes on when they came into our home.
8 januari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gillingham Retail Park
We're happy to hear that you had such an amazing shopping experience. It's great to know the assistance provided was helpful and the delivery was smooth and efficient. Thank you for your positive feedback!
Odette was absolutely amazing!!!
Odette was absolutely amazing. She made my appointment so much fun. She had fantastic product knowledge and was able to help me get the perfect bed for my spare room. She listened to all my needs and met them perfectly. It really was a fantastic experience and I would 100% go back and purchase any household furniture I needed. The service was second to none!
10 januari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gillingham Retail Park
We’re so glad Odette made your appointment fun and stress-free with her amazing knowledge and care – sounds like a fantastic experience! 💜 Thank you for your positive review - Lauryn at Customer Care
Wendy the sales person was very helpful…
Wendy the sales person was very helpful in sowing me the best mattress in my budget range. No pressure selling. Gave me chance to think about my choice before buying. Was at hand the following day to answer some questions that came to mind.
9 januari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gillingham Retail Park
Helpful, patient, and no pressure – that’s exactly how it should be. We’re so glad she made your experience stress-free. Thank you for your positive review – Lauryn at Customer Care 💜
Relaxed, polite and got the sale !
I wanted to say thank you to Wendy, you were approachable, informative, helpful and was.very comfortable to deal with. We had just been to a.major competitor who, shall we say, tried to force a unwarranted sale on me. Your stock quality and advice over took them by miles.
Thank you.
28 december 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gillingham Retail Park
We appreciate you taking the time to share your positive experience. We're so glad to hear that you felt comfortable and well-informed during your visit, and that our team's advice was helpful. Thank you for your review - Lauryn at Customer Care
Excellent service and very helpful…
Excellent service and very helpful staff, very nice
4 december 2025
Antwoord van Bensons For Beds - Gillingham Retail Park
We appreciate your positive feedback and are so glad to hear that our staff was helpful and provided excellent service.
We’re so glad you had a great experience. Hope to see you again soon,
Megan at Customer Care
Antwoord van Bensons For Beds - Gillingham Retail Park
We're happy to hear you received good service, and your delivery was on time. Thank you for your positive feedback; we appreciate it.
The member of staff was not pushy and…
The member of staff was not pushy and left us to wander and gave us very good ideas on what was perfect for us when asked. Came away happy and knew we had chosen the right mattress that suits us!
21 november 2025
Antwoord van Bensons For Beds - Gillingham Retail Park
We're delighted you felt comfortable browsing and received helpful suggestions. It's great to know you found the perfect mattress for your needs. Thank you for your feedback,
Megan at Customer Care
Brilliant Service
Brilliant service from the help we got in the Gillingham branch, the lady who helped and was extremely patient throughout. We wanted to purchase with her because of how helpful she was but only went online as we didn’t have to pay a deposit! Once ordered online, we were kept up to date from start to finish and service was spot on! Driver gave me a call 45/60 mins before they arrived and were polite and helpful when this was dropped off.
17 november 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gillingham Retail Park
We're happy to hear that you had such a positive experience with our team. We appreciate your feedback regarding the helpful service you received in our branch and the smooth online ordering process. We're glad the delivery went well!
We’d love to serve you again in the future.
Megan at Customer Care
Richard was super helpful at gillingham…
Richard was super helpful at gillingham store, didn't put us under pressure but explained everything well and helped us find the right mattress. Thank you
12 november 2025
Antwoord van Bensons For Beds - Gillingham Retail Park
We're happy to hear that you had such a positive experience Abby! We appreciate you mentioning the helpful service you received while finding the right mattress without any pressure. Thank you so much,
Megan at Customer Care!
A warm welcome
A warm welcome, good advice and excellent service ensured a lovely experience in choosing the right beds
10 november 2025
Antwoord van Bensons For Beds - Gillingham Retail Park
We’re delighted to hear you received a warm welcome, helpful advice, and excellent service while choosing your beds. Creating a positive experience for our customers is always our goal. Thank you for an amazing review Jennifer. – Lauryn at Customer Care 💜
Fantastic brand in Gillingham business…
Fantastic brand in Gillingham business park, always have had a good experience when buying from them, the delivery staff are always top class too. Fully recommend this brand!
28 oktober 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gillingham Retail Park
We appreciate you sharing your positive experience! We're happy to hear that you've consistently had good experiences and that our delivery team is top class. Thank you for recommending us!
Come back and visit us anytime!
Megan at Customer Care
Adjustable bed
From ordering to delivery was exceptional. Brought a kingsize split adjustable bed with latex mattress. Very pleased customers and would highly recommend.
28 oktober 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gillingham Retail Park
We're delighted to hear that you found our service exceptional from start to finish and are pleased with your new adjustable bed and mattress. Thank you for recommending us,
Megan at Customer Care
Great service very helpful and not…
Great service very helpful and not pushy for a sale would recommend
25 oktober 2025
Antwoord van Bensons For Beds - Gillingham Retail Park
We're happy to hear that you found our service helpful and appreciated our no-pressure approach. Thank you for your recommendation,
Megan at Customer Care
Seen by Odette
Seen by Odette. She was knowledgeable helpful and fun to deal with. She didn't pressure in anyway and is a credit to your company.
19 oktober 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gillingham Retail Park
We're happy to hear that you found our team member knowledgeable and helpful! We appreciate your positive feedback and are glad you enjoyed your experience. – Lauryn at Customer Care 💜
Quality products
Quality products. Great personality face to face service in store.
Delivered in time window very quickly. Great comms and allowed me to plan. Awesome
14 oktober 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gillingham Retail Park
We appreciate you sharing your positive experience with our quality products and in-store service! We're so glad our delivery and communication helped you plan effectively.
If you enjoyed your experience, please spread the word!
Megan at Customer Care
Antwoord van Bensons For Beds - Gillingham Retail Park
Thank you for your 5 star review Mrs Balfour! We appreciate your kind words!
Take care,
Megan at Customer Care
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