I visited Bensons at Ambley Rd Gillingham. The sales lady Odette was fabulous, very pleasant professional and thorough. She answered all the questions and queries I had. I didn't feel rushed in th... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 1 Gillingham Retail Park, Ambley Road, ME8 0PU Gillingham, Kent, GB
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Lees wat reviewers zeggen
Attended to promptly in the store. Our mattress order was processed quickly and efficiently. We were pleased that we could get our old mattress recycled. The mattress was delivered only two weeks la... Toon meer
Bedrijf heeft geantwoord
At the showroom we was left alone until we asked for help so we could look round and try beds without pressure, the the purchase was easy with no pressure to purchase extras. The delivery was spot on,... Toon meer
Bedrijf heeft geantwoord
Very help staff Told that our old mattresses would be wrapped and removed for recycling, they weren't they were just dragged out though muddy ground.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Gillingham Retail Park
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 1 Gillingham Retail Park, Ambley Road, ME8 0PU, Gillingham, Kent, Verenigd Koninkrijk
4,7
Uitstekend
146 reviews
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We had a great experience choosing our…
We had a great experience choosing our new bed. The shop assistant was very knowledgeable and helpful while we made a decision. Very happy with the service we received.
24 september 2025
Antwoord van Bensons For Beds - Gillingham Retail Park
Thank you for your lovely feedback! We're delighted to hear you had a great experience and found our team knowledgeable and helpful. Enjoy your new bed!
Take care,
Megan at Customer Care
All-round great experience
Have used Bensons before. Great quality in a range. Customer service, on the shop floor, supportive & informative. Left us to make our decisions , without overseeing and managing us.
Whole buying process was pleasurable and efficient.
27 september 2025
Antwoord van Bensons For Beds - Gillingham Retail Park
We're happy to hear that you've had consistently great experiences with our quality range and supportive customer service. We appreciate that the buying process was pleasurable and efficient. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care
Excellent Customer Service
We ordered a wide headboard bed frame with matching bedside cabinets. From ordering this in store to the delivery and build of the bed, I cannot fault the service. All colleagues were helpful and efficient. The company stuck to the agreed delivery date and kept us updated with messages on progress.
30 september 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gillingham Retail Park
We're happy to hear that you had such a positive experience with your recent bed frame and bedside cabinet purchase! It's great to know that our colleagues were helpful and efficient, and that we kept you informed throughout the delivery process.
Thank you,
Lauryn at Customer Care
Easy going attitude of Bensons employee
30 september 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gillingham Retail Park
We appreciate you mentioning the employee's easy-going attitude. We are so glad you had a positive experience with our team!
Thank you,
Lauryn at Customer Care
Odette was marvellous
Odette was marvellous, helpful, so nice and polite,
an absolute star.
Not like the two idiots in Dreams a couple of units down, couldn't be bothered to get up from their desks.
26 september 2025
Antwoord van Bensons For Beds - Gillingham Retail Park
Thank you for your wonderful feedback about Odette—she’s thrilled to hear your kind words! We always strive to provide the best service. Hope to see you again soon! Take care, Megan at Customer Care.
Absolutely everything explained…
Absolutely everything explained perfectly
25 september 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gillingham Retail Park
Thank you! I’m so glad everything was explained clearly for you. Always happy to help again! Take care, Megan at Customer Care.
Made buying a mattress a pleasant experience.
My experience at Bensons for beds was a very pleasant one. I was looking for a new mattress and the sales girl (Odette) was extremely friendly and helpful. Thank you.
13 september 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gillingham Retail Park
We're happy to hear that you had a pleasant experience finding a new mattress. We appreciate your kind words and are glad that our team member was so helpful! Thanks for your feedback
Megan at Customer Care
Would recommend
Needed to buy a new automated single bed. The sales assistant was helpful, courteous and not at all pushy.
Good value for money.
15 september 2025
Antwoord van Bensons For Beds - Gillingham Retail Park
We are thrilled to hear that our sales assistant provided such excellent service during your purchase of a new automated single bed. We truly believe in providing helpful and courteous assistance without being pushy. Thank you for choosing us and we hope you enjoy your new bed! #ValueForMoney
A lovely experience.
9 september 2025
Antwoord van Bensons For Beds - Gillingham Retail Park
Thank you for your 5 star review. We appreciate you choosing us.
Best Wishes,
Megan at Customer Care
The sales person was amazing
The sales person was amazing. Took time to understand what we wanted/needed. Established great rapport. Even though store was busy, did not pressure us. Excellent service, thank you
30 augustus 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gillingham Retail Park
We appreciate you sharing your positive experience! We're happy to hear that our team member took the time to understand your needs and established a great rapport with you.
Take care, Megan at Customer Care
Not a great experience
The delivery people should do what they are paid for
Tell people when something is broken
Assemble the beds properly
28 augustus 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gillingham Retail Park
We appreciate your feedback and we are sorry the delivery and assembly were not satisfactory. We will address these issues to improve our service, Megan at Customer Care
Excellent service at store
Excellent service at store , very knowledgeable, perfect delivery in time frame window .
19 augustus 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gillingham Retail Park
We appreciate you taking the time to leave us this positive feedback! We're so glad you received excellent service and timely delivery. Thank you, Megan at Customer Care
Great customer service
Great customer service. Staff know the products well and there was no pressure to make a purchase. Lots of options available; staff welcoming and efficient. Highly recommend
16 augustus 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gillingham Retail Park
We appreciate you taking the time to leave us this fantastic review! We are so glad to hear that you found our staff knowledgeable, welcoming, and efficient. We value your recommendation, Megan at Customer Care
Quick and low pressured
I went into store with a toddler to have a look for a new bed for him. This could have clearly gone horribly wrong, however it was a great experience for both of us.The man that helped us was extremely lovely and helpful. He answered all the questions I had and he also gave us space when needed. It was quick and efficient with no pressure.
17 augustus 2025
Antwoord van Bensons For Beds - Gillingham Retail Park
We're happy to hear that you and your toddler had a great experience finding a new bed. We appreciate your positive feedback regarding the helpful assistance you received in our store. Thank you, Megan at Customer Care
Odette is amazing if you visit this…
Odette is amazing if you visit this store see her she goes above and beyond for her customers . Thank you
26 juli 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gillingham Retail Park
Thank you so much for your kind words about Odette! Our team is dedicated to providing exceptional service and we are thrilled to hear she went above and beyond for you. We truly appreciate your support. See you soon, Megan at Customer Care
Richard was verypolite and informative…
Richard was verypolite and informative but not pushy or kept badgering us which we find very annoying and when we made our minds up talked us through everything xxxx
20 juli 2025
Antwoord van Bensons For Beds - Gillingham Retail Park
Thank you for your positive feedback, we are glad that we were able to assist you in an informative and non-pushy manner. We value your satisfaction and are happy to have made your experience a pleasant one. Thank you for choosing our business, Megan at Customer Care
Great Service
Great communication and delivered when they said they would - excellent service
14 juli 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gillingham Retail Park
Thank you for your awesome review! Providing excellent service and timely communication is what we strive for. We appreciate your support and look forward to seeing you in the future, Megan at Customer Care
The sales team were very professional
The sales team were very professional and helpful plus friendly without being pushy. Wendy gave us all the information we needed and left us to consider the selections on our own to come to our final decision. On making a decision our further questions were answered fully and with great knowledge. 14/07/2025
Following purchase, on 11/08/2025 my delivery took place & the delivery drivers phoned 40mins in advance, after I had received my two hour time slot 3 days before. They were extremely professional but friendly & brought everything indoors in no time at all, took away all packaging & made sure I was happy with my order. I am very impressed with the whole service from start to finish that I received from Benson for Beds. What a great team they have proved to be & I will always recommend them to anyone. Thank you.
14 juli 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gillingham Retail Park
Thank you for your kind words! We're thrilled that Wendy and our team provided you with a positive and informative experience. It's always our goal to assist without being pushy. We appreciate your review, Megan at Customer Care
We entered the store and left to…
We entered the store and left to ourselves to wander for five minutes, which was great, we weren’t pounced upon.
Richard was very helpful, and obviously knew what he was talking about. He was also most pleasant and cheerful.
8 juli 2025
Antwoord van Bensons For Beds - Gillingham Retail Park
Thank you so much for taking the time to leave us a review, we are thrilled to hear that our team member Richard was able to provide such knowledgeable and pleasant service. We pride ourselves on giving our customers the space they need while also being available to assist whenever needed. We hope to see you again soon, Megan at Customer Care
Richard in gillingham store was fantastic
Richard was fantastic from start to finish. Very welcoming, not pushy. Let me take my time looking and answered all my questions was very knowledgeable about all the beds and showed me all the features and benefits of multiple ottomans. Richard also took his time to explain and show me several mattresses that would support my back condition allowing me to take my time testing them out. I enquired on the Friday and made sure I went back on the Monday to order when Richard was on shift. His professionalism and friendly behaviour is why I went back and purchased. He’s truly an assist to the store.
9 juni 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Gillingham Retail Park
We're happy to hear that you had such a positive experience. It's great to know that our team member was so helpful and knowledgeable while assisting you. We appreciate you taking the time to share your feedback. Take care, Megan at Customer Care
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