The choosing of a new mattress with Bensons for Beds was very straightforward from selection to delivery. We had a good selection to try out with the support of a lovely lady who was there to answer q... Toon meer
Bedrijf heeft geantwoord
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I found three mattresses that I liked. I tried them all for a long time and eventually made up my mind. The gentleman that was in the showroom pretty much left me to it until I asked his advice. He t... Toon meer
Bedrijf heeft geantwoord
Holly & her team at Harlow are fantastic. We made a bad decision....didnt listen to their advice....following day we realised the team were right....called them up...they made all the necessary adju... Toon meer
Bedrijf heeft geantwoord
I was shown politeness and understanding in Bensons store when an assistant named Holly introduced herself to me and offered help. I was shown beds in my price range and chose my bed that is suitable... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Harlow672
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 6a, The Queensgate Centre, CM20 2DH, Harlow, Essex, Verenigd Koninkrijk
- 1279432259
4,8
Uitstekend
357 reviews
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Very helpful sales person
Very helpful sales person - gave appropriate well informed information. Was helpful and not “pushy”. Enabled us to make the purchase we wanted.
27 mei 2025
Antwoord van Bensons For Beds - Harlow672
We're happy to hear that the salesperson was so helpful and informative, and that they enabled you to make the purchase you wanted. We appreciate your positive feedback, Megan at Customer care
Knowledgeable and helpful salesman
24 mei 2025
Antwoord van Bensons For Beds - Harlow672
We're glad you found our salesman helpful and knowledgeable. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
Excellent service
Very efficient delivery with helpful tracking app. Polite and helpful service throughout. Would definitely recommend.
17 mei 2025
Antwoord van Bensons For Beds - Harlow672
We appreciate you taking the time to share your feedback! It's great to hear that you found our delivery efficient and our service helpful. We value your recommendation, Megan at Customer Care
Very helpful staff!
Had a great experience in the store. Great selection of mattresses available to test. The staff were extremely helpful, knowledgable . . . and patient! In particular Huseyin. Looking forward to our new mattress arriving!
9 mei 2025
Antwoord van Bensons For Beds - Harlow672
Thank you for your kind words! We are thrilled to hear that you had a great experience in our store and that our selection and staff were able to meet your needs. We will be sure to pass along your compliments to Huseyin. Enjoy your new mattress!
Felt a little bit pressured tbh
9 mei 2025
Antwoord van Bensons For Beds - Harlow672
We regret you felt pressured. We'll review our approach to ensure a comfortable environment for everyone. Thanks for your feedback, Megan at Customer Care
Good service ,no pushy salesman,just…
Good service ,no pushy salesman,just polite and very helpful
8 mei 2025
Antwoord van Bensons For Beds - Harlow672
We are thrilled to hear about your positive experience with our team! Our goal is to always provide excellent service without any pressure. Thank you for choosing our business!
Wide range of choice.
3 mei 2025
Antwoord van Bensons For Beds - Harlow672
Thank you for your review! We're glad to hear that you appreciate our wide range of choices. Our team works hard to curate the best selection for our customers. We hope you can come back soon and explore even more options!
Sleep well, Team Bensons💜
Great experience
Mohammed was great and informative. Gave us time and space to make a decision. Answered all our questions.
21 april 2025
Antwoord van Bensons For Beds - Harlow672
Thank you for your positive review! We are thrilled to hear that Mohammed provided you with excellent service and allowed you to make an informed decision. Our team is always here to answer any questions you may have.
Sleep well, Team Bensons💜
Great selection of mattresses and staff…
Great selection of mattresses and staff were very helpful and insightful.
18 april 2025
Antwoord van Bensons For Beds - Harlow672
We're thrilled to hear that you had a great experience with our mattress selection and team! We strive to provide helpful and insightful service to all of our customers. Thank you for choosing us! 😊
Sleep well, Team Bensons💜
Holly was extremely helpful! One of the main reason we ended up buying from you.
Holly was extremely helpful!
21 april 2025
Antwoord van Bensons For Beds - Harlow672
Thank you for your kind words! We are thrilled that Holly was able to assist you. We are lucky to have her on our team. - Team Bensons 💜
Such a pleasant experience no pressure…
Such a pleasant experience no pressure to buy. No irritating sales person hovering in the background. Yes a very relaxed thoughtful and experienced sales Lady was present and answered all questions and even wrote out a quotation for us to take away. Of which was very reasonable. So I placed an order. Oh boy this is how buying and sales should be. Thank you Benson Beds and particularly "Holy" kindest regards.
31 maart 2025
Antwoord van Bensons For Beds - Harlow672
We're happy to hear that you had such a pleasant and relaxed experience. It's great to know that our sales approach met your expectations, and we appreciate you placing an order with us. Thank you for your kind feedback, Megan at Customer Care
Lovely store and helpful assistants
Lovely store and helpful assistants. Not pushy and they were knowledgeable
29 maart 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Harlow672
We appreciate you sharing your experience! We're happy to hear that our assistants were helpful and knowledgeable without being pushy in our lovely store. Thank you, Megan at Customer Care
Good service at the Harlow store
Good service at the Harlow store , the only thing that let it down was the fact they didn’t have the exact bed we wanted to try so we had to gauge it with some advice from the staff ..
Obviously they can’t have every bed in every size ( Bit it would have helped 🤣 )
30 maart 2025
Antwoord van Bensons For Beds - Harlow672
We appreciate you taking the time to share your experience at our Harlow store. We're glad our service was helpful. We acknowledge it's not always possible to have every bed size available for testing, and we appreciate your understanding. Thank you, Megan at Customer Care
A very well trained salesman
A very well trained salesman, very unusual in today’s market!!!
3 april 2025
Antwoord van Bensons For Beds - Harlow672
We're happy to hear that you had such a positive experience with our team member! We appreciate your feedback and are grateful for your recognition. Thank you, Megan at Customer Care
Antwoord van Bensons For Beds - Harlow672
We're happy to hear that our team member was helpful and answered your questions about the product. We appreciate your positive feedback, Megan at Customer Care
The guy who served us was very…
The guy who served us was very knowledgeable and helpful.
Let us browse the store with out pressuring us.
1 april 2025
Antwoord van Bensons For Beds - Harlow672
We're happy to hear that the team member was helpful and knowledgeable! We appreciate that you enjoyed browsing without pressure. Thank you for your feedback, Megan at Customer Care
Iwent to the Harlow store In February…
Iwent to the Harlow store In February buy a bed with mine wife.We chosen super king size beige ottoman bed.The person we was dealing was Holly. Mine wife told her specifikly that we wanna beige color. After 3 weejs them delivery the bed but in silver colour.We call the customer servise they advised to as to go back to the store.Went to the store the guy said that he will fix the problem. After anotther 3 weeks they bring the bed but the samé one what l had already in silver colour. West back to the store and Holly make as feel that we dont know the diference between beige and silver colour. She and the other person were very pushing and trying make as feel very bed.We cancel allow the orders but they said that we are not getting our deposit back.So they kept mine £570 and ruín mine Credit score. Never will go back and buy something from benson bed.
2 februari 2025
Antwoord van Bensons For Beds - Harlow672
We regret to hear about the issues with your order and the color discrepancy. We're sorry for the inconvenience and frustration caused by the multiple deliveries and the service you experienced in-store. We'll review your case to understand how we can improve our processes. Thank you for bringing this to our attention, Megan at Customer Care
Good service
20 maart 2025
Antwoord van Bensons For Beds - Harlow672
Thank you for taking the time to leave us a four-star review Mrs Edwards. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. If there’s anything specific you think we could do better, please feel free to share. We look forward to welcoming you back in the future. Take care, Megan at Customer Care
Staff in shop helpful but not pushy.
Staff in shop helpful but not pushy.
Would have preferred to complete purchase-0% finance details in the shop not on-line.
21 maart 2025
Antwoord van Bensons For Beds - Harlow672
We appreciate your feedback and are glad the staff were helpful. We acknowledge your preference to complete the finance details in the shop, and we'll consider this for the future. Thank you, Megan at Customer Care
Great experience in Harlow - ask for Jay!
My parents-in-law were in dire need of a new bed and mattress having suffered a fair few years on a bony, springy mattress and metal frame bed. Having come into a little bit of money from a pension dividend this is what they decided to spend their very first small fortune on. We attended the Harlow branch of Bensons for beds and were subtly approached by a lovely chap called Jay. He asked a few questions and then took the in-laws for a turn on the bed that provides different firmness so they (and he) could see what they were after. Jay was an absolute diamond. Never pushy and very patient. No hard sell, although somehow they bought pillows too LOL. Jay is an asset to the team. I don’t have the order number to hand, but i can’t imagine they sell too many pink beds :)
1 maart 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Harlow672
We're happy to hear that your parents-in-law had such a positive experience at our Harlow branch. It's wonderful to know that our colleague provided excellent, patient service and helped them find the perfect bed and pillows. We appreciate you choosing us, Megan at Customer Care
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