Bensons For Beds - Keighley233 Reviews 

The young lady explained everything then left us to discuss things between ourselves. Top marks to the service. Thank you

We had a wonderful experience at the Keighley branch. We were assisted by Ruby, who was extremely knowledgeable and demonstrated various mattress and pillow combinations. We were able to find the perfect mattress and pillows for our needs.

Very relaxed experience with helpful advice from Ruby who wasn’t pushy but listened to our needs and budget to help find an appropriate bed & mattress.

Ruby was very helpful when we were choosing a TV bed and a double bed. We felt very relaxed and comfortable. Ruby was available to answer questions but allowed us space to take our time. Overall a great experience.

Great friendly service from Ruby in your Keighley store. She helped me find the perfect bed for my son and got the process completed in next to no time for me. She also helped talk me through some additional extras that I ended up purchasing that will save me time, hassle and money in the future. Thank you.

Bought our new mattress today in the Keighley store. Hadiqa, who served us, was lovely and made us feel really welcome. We tried out almost every mattress and Hadiqa gave us advice about every single one! It was nice to have that interaction and really make sure we were happy before we bought it. Excellent customer service and had a lovely chat with us whilst we went through all the paperwork. Can't wait to have our first night sleep on our new "marshmallow" mattress 😁

THE SALES LADY RUBY WAS BRILLIANT VERY HELPFUL SHE MADE SURE WE WAS HAPPY WITH THE MATTRESS WE HAD CHOSEN PLEASANT AND MADE US FEEL RELAXED TEN OUT OF TEN FOR RUBY FROM MR AND MRS HALLIDAY THANKS AGAIN RUBY

The young lass was brilliant and was very polite and defo knew her stuff we felt not rushed or pushed into buying anything but came out after spending plenty and was very satisfied

Ruby, you're sales agent was helpful and very pleasant. She explained everything in detail and she made the whole experience easy.

Friendly polite and helpful

The service was excellent including an initial asessment about which firmness suited my needs by using a software programme to establish this. The staff were attentive but not pushy and gave me as much time as I needed to make the correct decision of my final choice of bed. Very friendly too. The final paperwork was explained to me clearly and concisely.

All in all a great experience the sales lady was very helpful and polite, even opened the door for us when leaving

We visited Bensons unsure of which mattress we needed. The lady who served us was patient, polite, and very knowledgeable about the various products

Helpful that we were able to try out various beds and mattresses in store (Keighley) before buying from Bensons' online site. However, poor woman in the shop was all on her own the Sunday we went in. She was obviously struggling with having to simultaneously attend to more than one potential customer and keep alive everyone's interest in making a purchase. We would have bought from the shop but we ran out of time. Would suggest to Bensons you need more than one member of staff even on a Sunday.

Ruby was very helpful. My husband and I bought 2 wardrobes with the assistance of Ruby, she was very informative about the whole process from ordering through to delivery. She helped us select the right colour and also provided the necessary information to ensure the dimensions were appropriate for our bedrooms and that the inner fixtures were suitable for us.

Helpful knowledgeable staff. Recommended trying for as long as needed.on a few different ones. Even went back a second time. Listened to my needs and recommended mattresses. And not just very expensive ones! Got good deal with extras as a perk. Never purchased a good mattress before. Buying from
Argos previously. But with getting older I had noticed the need for a decent one. Excellent advice given regarding the mattress and aftercare needed. Both members of staff were attentive and helpful and I could tell it wasn’t just a job for them. My experience mattered to them.
Will always recommend in future and when I need a new mattress (hopefully not for quite few years) I will definitely be back.
Thank you

Ruby ( Emmanuel) was a great help, she gave us space but helped guide us to the best choice, she explained all the bed technology and even kept the store open for an extra hour to help us decide and make our purchase. When she wasn't 100% sure of one aspect she sought help from her colleague , rather than gloss over or make something up.

Way and above best customer service and sales I've experienced in some time.

Our previous bed was from the same store and had lasted many years, and there is great choice of beds, mattresses and a range of prices as well as good finance at 0%.

Top marks for Bensons for recruitment amd training their staff, and empowering their staff to look after their customers.

Perhaps to improve consider late opening on maybe two nights a week, and making sure that each store has optimum range of mattress firmness as the odd option has two of the same in each range.

I found the mattress I wanted at a good discount. Service was friendly and efficient and delivery was prompt.

Very informative and helpful member of staff