The staff at Bensons for Beds were extremely helpful with my final decision on buying the bed. I would like to say a special thankyou to Patrycja for her helpfulness. I was kept informed throughout th... Toon meer
Locatie
Wijzig locatieUnit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD Luton, Bedfordshire, GB
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Lees wat reviewers zeggen
Our sales assistant Shameela was very helpful & supportive with my purchase of my new bed. Very happy & satisfied.
Bedrijf heeft geantwoord
Sales assistant was friendly, helpful and very knowledge and offered 3 options to meet our requirement. (only minor criticism is that we wanted to have a look around the store, but felt having been... Toon meer
Bedrijf heeft geantwoord
I've just collected my order today 5/04/25, to my disappointment I've just discovered that the Mattress was refurbished, this was not mentioned at the time of purchase, the assumption given was tha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Luton222
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD, Luton, Bedfordshire, Verenigd Koninkrijk
- 1582507626
4,9
Uitstekend
374 reviews
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Antwoord van Bensons For Beds - Luton222
Thank you for the kind words! Our team takes great pride in providing outstanding customer service to all of our valued clients. We're glad to hear you had a positive experience with us.
Sleep well,
Team Bensons
I've just collected my order today…
I've just collected my order today 5/04/25, to my disappointment I've just discovered that the Mattress was refurbished, this was not mentioned at the time of purchase, the assumption given was that it was brand new, TBh I'm not gappy but because I have no mattress I have mo choice. I won't be purchasing anything from Bensons again.
L Foster
27 maart 2025
Antwoord van Bensons For Beds - Luton222
We're sorry to hear about the condition of the mattress you received and that it wasn't described as refurbished at the time of purchase. We appreciate you bringing this to our attention, and we'll look into this matter. Thank you for your feedback, Megan at Customer Care
How Explained everything in detail
It Was a very good experience the salesperson Whose name was Ibraheem Explained everything and was very helpful. Thank you Bensons for Beds. Luton
3 april 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Luton222
We're happy to hear that you had a very good experience at our Luton store. We appreciate your positive feedback and are glad the salesperson was so helpful in explaining everything to you. Take care, Megan at Customer Care
Value for money
Helpful in store staff and managers.
Was shown to mattress' as requested within budget range, with no pressure.
Purchasing made easy and delivery set within 3 working days from point of purchase.
29 maart 2025
Antwoord van Bensons For Beds - Luton222
We're happy to hear that our staff and managers were helpful and that you found the perfect mattress within your budget, without any pressure. We appreciate your purchase and are glad the delivery was set quickly. Thank you, Megan at Customer Care
We were helped to choose the best bed for us
Bensons' agent, Aneesa, was friendly and courteous. She took time to show us the range of beds available and their different features. She helped us find the one that was best for us. We never felt under pressure.
15 maart 2025
Antwoord van Bensons For Beds - Luton222
We appreciate your kind words! We're happy that our agent was helpful, friendly, and took the time to show you our range of beds. We're glad you found the perfect one without feeling pressured.
Take care, Megan at Customer Care
The Manager/Sales Assistant Shameela of…
The Manager/Sales Assistant Shameela of Bensons Hatters Way Retail Park Luton was extremely informative and answered our many questions thus enabling us to purchase the right mattress for our specific needs. It was a pleasure talking with her.
20 maart 2025
Antwoord van Bensons For Beds - Luton222
We're happy to hear that our team member was so helpful and informative during your visit. We appreciate you taking the time to share your positive experience with us. Take care, Megan at Customer Care
The sales lady knew her products
The sales lady knew her products. Showed many samples. Didn't oversell. Good service
9 maart 2025
Antwoord van Bensons For Beds - Luton222
We're happy to hear that the sales experience met your expectations, especially the product knowledge and service. Thank you for your positive feedback, Megan at Customer Care
Good advice and super customer service.
10 maart 2025
Antwoord van Bensons For Beds - Luton222
We appreciate your feedback and are so glad you found our advice helpful and had a great customer service experience. Take care, Megan at Customer Care
We had researched beds and knew roughly…
We had researched beds and knew roughly what we were looking for at the store. That being said, Aneesa was ever present, without intruding on our search for the perfect bed, and was always on hand to answer our questions. We will happily go back to that store for any further purchases.
23 februari 2025
Antwoord van Bensons For Beds - Luton222
We're happy to hear that you had such a positive experience while finding the perfect bed. We appreciate your kind words about our team member's helpfulness and attentiveness. We look forward to assisting you with any future purchases, Megan at Customer Care
It was explained clearly about the…
It was explained clearly about the different type of mattresses. The sales person was Very polite,helpful.
18 februari 2025
Antwoord van Bensons For Beds - Luton222
We're happy to hear that the different mattress types were explained clearly, and that our salesperson was polite and helpful. Thank you for your positive feedback, Megan at Customer Care
great customer experience from Steven…
great customer experience from Steven and shamila and explained all the products
11 februari 2025
Antwoord van Bensons For Beds - Luton222
We're glad you had a great experience and that our team members were helpful in explaining our products to you. Thank you for your positive feedback, Megan at Customer Care
Antwoord van Bensons For Beds - Luton222
We are pleased to see that you love your new order. Thank you for choosing us and for awarding us 5 stars! Take care, Megan at Customer Care
Staff were friendly
Staff were friendly, knowledgable and did not rush us. Our third purchase from this store
31 januari 2025
Antwoord van Bensons For Beds - Luton222
We appreciate your continued support! We are happy to hear our team was friendly, knowledgeable, and patient during your visit. Thanks for the positive feedback, Megan at Customer Care
Very helpful
Stephen listened to the reasons I wanted a new mattress and what my concerns were and guided me in choosing a new matress. Even got me to try a type i thought ididnt want, which was what i ended up purchasing. Very helpful without being too pushy. We went and looked at some other options but came back to Bensons to purchase. Can't wait to receive my mattress
29 januari 2025
Antwoord van Bensons For Beds - Luton222
We're happy to hear that you found the guidance helpful in choosing your new mattress. It's great to know that the advice helped you discover the perfect fit. We appreciate you choosing us and hope you enjoy your purchase!
Take care, Megan at Customer Care
Antwoord van Bensons For Beds - Luton222
We appreciate your comments! We're happy to hear our staff was knowledgeable and friendly while respecting your space.
Take care,
Megan at Customer Care
Great service
Great service - ordered the wrong size and they were happy to exchange it for the right size mattress without any additional costs.
20 januari 2025
Antwoord van Bensons For Beds - Luton222
We're happy to hear that our team provided great service and accommodated the exchange for the correct mattress size without additional costs. Thank you for your positive feedback, Megan at Customer Care
Had a very good experience in Bensons…
Had a very good experience in Bensons For Beds.
Shamela was very nice and friendly, very helpful.
She came up with lots of variations for me to try out.
Highly recommended.
25 januari 2025
Antwoord van Bensons For Beds - Luton222
We're happy to hear that you had a very good experience. We appreciate your kind words regarding the assistance you received. Thank you for your recommendation, Megan at Customer Care
Great products/prices, 5 star service
Great products and prices. Shameela was super helpful in every way in helping me find the best mattress and price deal, and very fast delivery. Very professional and great customer service ... friendly but not intrusive like I have found with some other stores where they won't leave you alone. Highly recommend.
24 januari 2025
Antwoord van Bensons For Beds - Luton222
We appreciate you sharing your positive experience! We're happy to hear that you found great products and prices and that our team member was super helpful in finding the best mattress and price deal for you. We're glad you appreciated the fast delivery and professional service.
Take care,
Megan at Customer Care
Bedroom shopping experience
We were helped by Bridget as soon as we showed an interest in the item that had caught our eye. She allowed us time to look and discussissues (measurements etc) and ensures that when it came to ordering our purchase, that the correct person was available to assist us. Service was quick and every step was explained in detail.
23 januari 2025
Antwoord van Bensons For Beds - Luton222
We are so pleased that you felt supported from the moment you needed assistance. It's great to hear that the process was clearly explained. Thank you for your wonderful feedback, Megan at Customer Care
Antwoord van Bensons For Beds - Luton222
We're happy to hear that our shop assistant provided helpful and polite assistance. Thank you for your positive feedback, Megan at Customer Care
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