No pressure selling, useful advice. based on what we thought we wanted, and didnt want, we were shown alterrnatives that were similar, both higher and lower in price and from different manufacturers.... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 7 Lyme Green Retail Park, Brindley Way, SK11 0TB Macclesfield, Cheshire, GB
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Lees wat reviewers zeggen
Both Darryl and Andy were exceeding helpful, they asked us sensible pointed questions concerning what we were looking for in a mattress/bed. They listened and there was no hard sell. They made suggest... Toon meer
Bedrijf heeft geantwoord
On arrival we were spoken to by Peter who offered his services if required without being to pushy. As we walked around the showroom he was there to call over if we had any questions and also to learn... Toon meer
Bedrijf heeft geantwoord
Welcomed by the sales guy initially but then left very much to our own devices to try ask the mattresses. Our questions were answered professionally and clearly and we managed to utilise a discount... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Macclesfield627
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 7 Lyme Green Retail Park, Brindley Way, SK11 0TB, Macclesfield, Cheshire, Verenigd Koninkrijk
- 1625618190
4,7
Uitstekend
364 reviews
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Terrible
They did not deliver on the right day and delivery men made a mess of my bedroom walls
3 december 2025
Antwoord van Bensons For Beds - Macclesfield627
I’m very sorry to hear about your recent delivery experience — your order should have arrived on the correct day, and the marks left on your bedroom walls are absolutely not the standard we expect from our delivery teams.
I’ve reached out to you directly today to discuss this further and to make sure we can look into the issue properly for you. Thank you for bringing this to our attention,
Megan at Customer Care
Staff were helpful and friendly
Staff were helpful and friendly, I got the bed I chose, the communication was good and the delivery was on time.
22 januari 2026
Antwoord van Bensons For Beds - Macclesfield627
We're happy to hear that our staff were helpful and friendly, that you got the bed you wanted, and that the communication and delivery were satisfactory!
The delivery team damaged my house
The delivery team damaged my house, refused to unpackage the mattress or remove the packaging despite paying for recycling as park of the service. Never again!
10 januari 2026
Antwoord van Bensons For Beds - Macclesfield627
Thank you for sharing your feedback. We’re very sorry to hear about the damage caused during delivery and the issues with the packaging and recycling service. This is not the level of service we aim to provide, and we completely understand your frustration.
We can confirm that we have contacted you today to discuss this matter further and are working with you to resolve your concerns. Thank you,
Megan
Excellent service from Darryl and the…
Excellent service from Darryl and the team in the Macclesfield store once again!
26 december 2025
Antwoord van Bensons For Beds - Macclesfield627
We’re delighted to hear Darryl and the Macclesfield team delivered excellent service once again. Thank you for your positive review – Lauryn at Customer Care 💜
Really great service
Really great service. Tried the tester bed to find what firmness suited me. Order arrived when it was supposed to.
30 augustus 2025
Antwoord van Bensons For Beds - Macclesfield627
We're happy to hear that you found our service helpful and that you were able to find the right firmness for you. We appreciate your positive feedback and are glad the order arrived on time. Thank you for your positive review – Lauryn at Customer Care 💜
We required a refund
We required a refund from our order as we changed the requirements regarding the disposal of our old bed.
The Macclesfield store established our request with the customer service office. The office called me back and processed the request the next working day.
19 december 2025
Antwoord van Bensons For Beds - Macclesfield627
We’re delighted to hear your refund request was handled quickly and smoothly! Our Macclesfield store and customer service team will be thrilled with your kind words. 💜 Thank you for your positive review – Lauryn at Customer Care.
Good knowledge of product etc fantastic…
Good knowledge of product etc fantastic service. Went above and beyond to help my purchase thank you
30 november 2025
Antwoord van Bensons For Beds - Macclesfield627
We appreciate you sharing your positive experience! We're happy to hear that you received fantastic service and our team went above and beyond.
Brilliant Service
Great customer service and definitely no hard sales the store assistant managed to provide us a high quality bed & mattress and was fantastic he gave us chance to look around the store without following us and gave us expert advice on the best quality bed frames and mattress we had a budget and he smashed it, and found us both items with a massive saving, can’t thank him enough would highly recommend all day long
11 november 2025
Antwoord van Bensons For Beds - Macclesfield627
We're happy to hear that you received great customer service and found a high-quality bed and mattress within your budget. It's great to know that our team member provided expert advice and a no-pressure shopping experience. Thank you for your recommendation,
Megan at Customer Care
Would recommend
Good choice of products in store and staff happy to give advice on best option. Purchased two beds in last couple of months. Delivery and assembly personnel friendly and efficient. Would recommend Bensons to friends
4 november 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Macclesfield627
We’re so happy to hear you enjoyed the wide choice of products and helpful advice from our team! It’s great to know your recent purchases and delivery experience were smooth and efficient. Thank you for recommending us to your friends – that means a lot!
Thank you for your positive review Joyce – Lauryn at Customer Care 💜
Just a good experience
Just a good experience. Efficient and quick with a friendly and pleasant salesman.
27 oktober 2025
Antwoord van Bensons For Beds - Macclesfield627
We're happy to hear that your experience was efficient and quick, with a friendly and pleasant salesperson. See you soon—we’ll have the kettle on!
Megan at Customer Care
Go to Bensons for competent + no pressure selling.
Daryl was super efficient, courteous and empathetic. He was dealing with 2 customers at the same time and did us both proud with his knowledge and expertise in answering all my questions. I could not fault him. Ordered 2 mattresses without feeling pressurised. Delivery due as requested 17/10/25. Had a similar experience in 2023 when I purchased 3 bed storage ottomans.
2 oktober 2025
Antwoord van Bensons For Beds - Macclesfield627
We're happy to hear that you found our service efficient and courteous. It's great to know that you felt your questions were answered with expertise and that you didn't feel pressured during your purchase. Thank you for sharing your positive experiences with us,
Megan at Customer Care
well pleased with everything in store…
well pleased with everything in store very polite
17 september 2025
Antwoord van Bensons For Beds - Macclesfield627
We're glad you were pleased with your in-store experience and found our team to be polite. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care.
Very helpful staff
Very helpful staff, knowledgeable about their products. Good service all round.
9 september 2025
Antwoord van Bensons For Beds - Macclesfield627
We appreciate you taking the time to share your feedback! We're happy to hear that our staff were helpful and knowledgeable and that you had good service.
Best Wishes,
Megan at Customer Care
Daryl - first class help with piillow
Daryl helped with selecting a side sleeper pillow. Brilliant advice and guidance! Recommended trying in store with the Bensons mattress that matches my home one. Tried 5 of his recommendations, selected one that worked in store. It's been fantastic! Top class help, thank you!
9 september 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Macclesfield627
We're happy to hear that you found the perfect side sleeper pillow with our guidance. It's great to know that trying the pillows in-store helped you make the right choice, and we appreciate your kind words. Thank you for your positive feedback!
Take care,
Megan at Customer Care
First Class Service and great products.
We had a first class experience at this store. Alfie is brilliant, friendly, knowledgeable, offered great advice and presented some excellent options. He made shopping fun. We are very happy with our purchase and HIGHLY recommend.
8 september 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Macclesfield627
We're happy to hear you had a first-class experience in our store! It's great to know that our team member was friendly, knowledgeable, and offered excellent options. We appreciate your recommendation and are glad you are happy with your purchase.
Take care,
Megan at Customer Care
Highly recommended people are kind and…
Highly recommended people are kind and accommodating.
20 augustus 2025
Antwoord van Bensons For Beds - Macclesfield627
We're happy to hear that our people were kind and accommodating. Thank you for your recommendation and positive feedback, Megan at Customer Care
Excellent products, good service.
Excellent products which are very good value. Staff were knowlegable and very helpful. But for one error in the process of arranging delivery, we would have awarded 5 stars.
24 juni 2025
Antwoord van Bensons For Beds - Macclesfield627
Thank you for your feedback! We are glad to hear that you enjoyed our products at a great value and received helpful service from our knowledgeable staff. We apologize for the delivery error and will work to improve our process for a better experience next time. We appreciate your support and hope to earn 5 stars from you in the future!
Bensons for beds at the Macclesfield…
Bensons for beds at the Macclesfield store .the staff was very helpful ,very knowledgeable and nothing was too much trouble .
We have ordered previously and received the same experience.
The delivery was very well executed ,upto date emails right up to delivery
8 augustus 2025
Antwoord van Bensons For Beds - Macclesfield627
Thank you for sharing your experience with us at Bensons for Beds in Macclesfield! Our team is dedicated to providing excellent service and we're thrilled to hear you had a helpful and knowledgeable experience. We appreciate your loyalty and look forward to serving you again in the future.
My new bed purchase
A very informative half hour in the store in Macclesfield. Clear and exact answers to my questions. Examples shown for my choice of bed frame and mattress.
Fifteen minutes on the telephone four days later and my new bed and mattress were bought and paid for. The same young man I had spoken to in the store was as efficient on the phone. A credit to his colleagues, the firm and his family is Alfie. No problems up to press. Delivery planned for 2 weeks from now.
28 juli 2025
Antwoord van Bensons For Beds - Macclesfield627
Thank you for your kind words, we are thrilled to hear that you had a great experience with us in our Macclesfield store. Our goal is always to provide clear and efficient service and we are happy to hear that Alfie was able to assist you with your purchases both in-store and over the phone. We appreciate your business and can't wait to deliver your new bed and mattress in just 2 weeks, Megan at Customer Care
Relaxed experience
On arrival we were spoken to by Peter who offered his services if required without being to pushy. As we walked around the showroom he was there to call over if we had any questions and also to learn of our requirements and then advise on some options. Again no hard sale.
Once we decided, completing the digital paperwork was easy as we are previous customers of Bensons so all our details were already in the system. Delivery dates confirmed ( we had a choice) and all done in about 45 mins.
21 juli 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Macclesfield627
Thank you for sharing your experience at our showroom! It brings us joy to know that Peter provided you with excellent service and made the process seamless. We are honoured to have you as a loyal customer and look forward to delivering your new purchase. Thank you for choosing Bensons! Megan at Customer Care😀
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