First time at Bensons Beds, the choice is tremendous, with a large spread of prices, makes and designs. There’s no pressure, but guidence is available. We found the ideal bed( low) and mattress ( ex... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We visited the showroom, saw a bed we liked and then looked at the website to see details. Very good offer of bed + mattress. Back to the showroom to have another look and decided to order. All fine... Toon meer
Bedrijf heeft geantwoord
As a valued customer having purchased from Bensons for Beds for years. I was very disappointed to be charged an admin charge for changing my recent order, I didn’t cancel my order, I simply changed my... Toon meer
Bedrijf heeft geantwoord
Absolutely delighted with my first experience of buying from Bensons for Beds - it will definitely not be my last! The whole process from choosing the best products for my needs, right through to the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Metro Centre279
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 7 Metro Retail Park, NE11 9XU, Gateshead, Tyne And Wear, Verenigd Koninkrijk
- 1914606158
4,9
Uitstekend
574 reviews
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Made my decision much easier
Welcoming, friendly and very knowledgeable
19 december 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Metro Centre279
We're glad you found our team welcoming, friendly, and knowledgeable. Thank you for your positive feedback; we appreciate it!
Megan at Customer Care
On time which is a big plus and very…
On time which is a big plus and very courteous
18 december 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Metro Centre279
We're happy to hear that our team was on time and courteous. Thank you for your positive feedback; we appreciate it.
Keaton - Team Bensons
Excellent service from a very…
Excellent service from a very knowledgeable team at the Gateshead store.
13 december 2025
Antwoord van Bensons For Beds - Metro Centre279
We're happy to hear that you received excellent service from our knowledgeable team. Thank you for sharing your positive experience with us!
Thank you, Team Bensons - Jess
Angela was excellent
Angela was excellent, friendly and informative. She took all of my needs into consideration and recommended the best options for me to look at.
9 december 2025
Antwoord van Bensons For Beds - Metro Centre279
Wow what an amazing review! We really appreciate the time taken to leave this feedback for us. You deserve nothing less than a great night’s sleep! Thank you, Stewart - Team Bensons
Very very helpful
Staff don’t follow you around and try and force a more expensive item on you. Also have great knowledge and helped us find the perfect mattress.
10 december 2025
Antwoord van Bensons For Beds - Metro Centre279
We’re delighted to hear our team provided knowledgeable support without any pressure, helping you find the perfect mattress stress-free! That’s exactly the experience we aim for. 💜 Thank you for your positive review – Lauryn at Customer Care
Staff were polite but not pushy and…
Staff were polite but not pushy and very knowledgeable when asked about their products
6 december 2025
Antwoord van Bensons For Beds - Metro Centre279
Thank you for your feedback! We’re so pleased to hear our team was polite, knowledgeable, and gave you the space to make your choice without any pressure. That’s exactly the experience we aim to provide. Enjoy your new purchase,
Megan at Customer Care
Angela was amazing so very helpful and…
Angela was amazing so very helpful and made the whole sales process so easy. Nothing was a problem to her and she made us feel like very valued customers . Her information and instructions were spot on , just looking forward to getting the bed. Thanks again to a lovely shop
1 december 2025
Antwoord van Bensons For Beds - Metro Centre279
Thank you so much for your great review! You deserve nothing less than a great night’s sleep! Thank you, Stewart - Team Bensons
Great customer service
We went to the Gateshead shop, and thankfully Louise took my son through the options and helped him to choose a mattress. She was super helpful, knowledgeable, friendly and patient
26 november 2025
Antwoord van Bensons For Beds - Metro Centre279
We’re so pleased to hear Louise made your visit to our Gateshead store such a positive experience! Her helpful, knowledgeable, and patient approach is exactly what we aim for, and we’ll make sure she sees your lovely feedback. 💜
Thank you for your positive review Emily – Lauryn at Customer Care
Five star service from store to delivery
Helpful salesman Martin, at
Metro Retail Park Store. Answered all our questions as well as giving helpful information. No pressure, left us to decide in our own time if we wanted to make a purchase.
King size mattress delivered on the date promised and at the agreed time. Elliot and Simon were polite and efficient bagging and removing our old mattress for recycling and putting the new mattress in place. No hesitation in recommend this company.
18 november 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Metro Centre279
We're happy to hear that our team provided helpful information without pressure. It's great to know the delivery was on time and efficient. We appreciate your recommendation,
Megan at Customer Care
Joke of a company
Joke of a company, quick to take your cash but aftercare is non existant! I would never purchase from this shambles of a company again! I bought a £3000 mattress and after 10 months there is such a massive lump in the middle and have been told we should sleep in the middle of the bed for 30mins every night, but theres “no fault”. Disgusted such a big company can get away with ripping people off.
14 november 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Metro Centre279
Thank you for bringing this to our attention. We’re sorry to hear about the issue with your mattress and the service you experienced. We understand how important it is to resolve this promptly. Please contact us using the following link: https://www.bensonsforbeds.co.uk/contact-us/ so we can assist you further.
Thank you,
Lauryn at Customer Care
All company’s should strive to offer this level of service
From start to finish I cannot fault Bensons for beds, our sales person Paul was great in store. Taking the time to talk through all the options for the bed frame, he made sure we had all the details of our order. We were kept well up to date with emails and texts for delivery. The delivery drivers Ryan and Karl were both absolutely lovely, respectful of getting the divan up the stairs and in to the bedroom, took the time to talk through looking after the lifting system and how to keep dust off the material and went above and beyond putting my mattress back on the bed for me which wasn’t part of the install and set up. Would happily buy from Bensons again and would recommend them to anyone who asked
29 oktober 2025
Antwoord van Bensons For Beds - Metro Centre279
We’re absolutely thrilled to hear your experience was faultless from start to finish! Paul’s attention to detail in-store and the clear communication throughout your order really reflect what we strive for. Thank you for recommending us; we’d love to welcome you back anytime! 💜
Thank you for your positive review – Lauryn at Customer Care
The after sales at the shop were second…
The after sales at the shop were second to none. Customer Services were really poor. Delivery lads Barry and Steven so helpful and kind
14 november 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Metro Centre279
We're happy to hear that you had a great after-sales experience and that our delivery team was so helpful. We'll look into the customer service issues you raised. Thank you,
Megan at Customer Care
Antwoord van Bensons For Beds - Metro Centre279
We appreciate you noting the helpful and polite service you received. We are happy our team made your visit a great one!
Wishing you all the best until next time,
Megan at Customer Care
Ordering a new double bed
Louise,the assistant who served us ,was very knowledgeable and extremely helpful. Our choice and order was completed within less than an hour.
6 november 2025
Antwoord van Bensons For Beds - Metro Centre279
We’re so pleased Louise was able to provide such knowledgeable and helpful service. Completing your choice and order so quickly is exactly the smooth experience we aim for—great to hear it all went perfectly!
Thank you for your positive review Jean – Lauryn at Customer Care 💜
Very good professional advice.
Very good professional advice and support. Delivery was quick and easy. Delighted with the product we purchased.
7 november 2025
Antwoord van Bensons For Beds - Metro Centre279
We’re delighted to hear you received professional advice and support, and that delivery was quick and hassle-free. It’s fantastic to know you’re happy with your new purchase!
Thank you for your positive review Peter – Lauryn at Customer Care 💜
After waiting an extra 3 months from…
After waiting an extra 3 months from when the bed was delivered, the drivers turned up with my bed side cabinets dumped them in the room, didn’t unbox them or even offer to tell me what to do, I paid for the installation and instead got a guy standing at my door with an attitude
But what I will say is that the the two men who delivered my bed were fantastic, it’s a shame I didn’t get the same people and the second set of lads were terrible
13 september 2025
Antwoord van Bensons For Beds - Metro Centre279
Thank you for sharing your feedback. We’re sorry the bedside cabinet delivery and installation didn’t meet expectations, especially after the bed delivery went so smoothly. We’ve noted your comments and will review this to improve our service.
We hope you’re enjoying your new bed!
Kind regards,
Lauryn
Customer Care
Great staff at the metro centre
Great staff at the metro centre, very helpful and communication regarding delivery excellent
1 november 2025
Antwoord van Bensons For Beds - Metro Centre279
We appreciate you sharing your feedback! We're happy to hear that our staff were very helpful and that our delivery communication was excellent.
Hope to see you again in the future,
Megan
Customer Care Team
Staff were helpful yet not pushy
Staff were helpful yet not pushy. Good selection of beds.
26 oktober 2025
Antwoord van Bensons For Beds - Metro Centre279
We appreciate your feedback! We're so glad our staff was helpful and our selection of beds met your needs. Thanks for the positive review,
Megan at Customer Care
Solid Comfort Good advise as to which mattress be…
Received good advise as to which mattress be suitable for my back, it’s composition & the materials made with, being able to try out was helpful to compare different levels of firmness between different makes etc. Good advise on which divan & headboard to go with mattress, plus, the promotion offer discount proved a super purchase!
25 oktober 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Metro Centre279
We're happy to hear you received helpful advice and were able to compare mattresses to find the perfect fit for your needs. It's great you found a divan and headboard to complement your mattress and benefited from a promotional offer.
Wishing you all the best until next time,
Megan at Customer Care
Well done to the 2 guys who delivered…
Well done to the 2 guys who delivered the mattress.
My son's room is a loft room with ladders going up . The guys took the mattress up the stairs and lifted the mattress up to my son. Which saved me and hubby a job
21 oktober 2025
Antwoord van Bensons For Beds - Metro Centre279
We're happy to hear that the delivery team provided such great service! We appreciate you acknowledging their effort to get the mattress into your son's room. Thank you for your positive feedback,
Megan at Customer Care
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