Order and delivery went well. Unfortunately the rear cover on the headboard was all burst open. The installer must have seen this but said nothing. Perhaps too many deliveries to make and everything w... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 9 Abbotsinch Retail Park, Washington Road, PA3 4EP Paisley, Renfrewshire, GB
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Lees wat reviewers zeggen
We purchased a base, a mattress and a headboard and included the recycle and build service. The staff in the store were knowledgeable and helpful. We received email updates throughout the whole proc... Toon meer
Bedrijf heeft geantwoord
Brilliant from start to finish! Service has been great. In shop, the staff there friendly and helpful and then after our purchase...kept informed throughout the whole process. Delivery was easy and th... Toon meer
Bedrijf heeft geantwoord
Knowledgeable staff who knew their product and allowed time for different beds and mattresses to be tried without any "hard sell".
Bedrijfsgegevens
Over Bensons For Beds - Paisley Abbtsch682
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 9 Abbotsinch Retail Park, Washington Road, PA3 4EP, Paisley, Renfrewshire, Verenigd Koninkrijk
- 1418896299
4,9
Uitstekend
713 reviews
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Antwoord van Bensons For Beds - Paisley Abbtsch682
Thank you for your kind words! We truly pride ourselves on providing exceptional customer service. Our team is always here to assist and share their expertise. We can't wait to see you again! 😊
Would highly recommend bensons!!!
Very knowledgeable and helpful staff regarding range of products and matching me with the right mattress. From purchase to delivery the service was outstanding!!!
7 september 2026
Antwoord van Bensons For Beds - Paisley Abbtsch682
We're thrilled to hear our team helped you find the perfect mattress! Knowing you received knowledgeable advice and outstanding service from purchase right through to delivery is fantastic feedback.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Good friendly service
6 september 2026
Antwoord van Bensons For Beds - Paisley Abbtsch682
We're delighted to hear you received good, friendly service! Creating a welcoming and positive experience for our customers is so important to us, and we really appreciate you taking the time to share your feedback.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Order and delivery went well
Order and delivery went well. Unfortunately the rear cover on the headboard was all burst open. The installer must have seen this but said nothing. Perhaps too many deliveries to make and everything was rushed. Visited shop who advised to contact customer services. I contacted customer services who immediately accepted there was a fault, confirmed shop had noted it and arranged for a replacement, this takes another month.
7 september 2026
Antwoord van Bensons For Beds - Paisley Abbtsch682
Hello,
Thank you for your review.
We understand your frustration, particularly as the damage appears to have been visible during installation and was not brought to your attention at the time. This is certainly not the experience we want for our customers, and we appreciate why this left you feeling disappointed.
We appreciate you bringing this matter to our attention, and your comments regarding both the installation experience and the replacement lead time will be shared with the relevant teams as valuable feedback for improvement.
Please accept our apologies for the inconvenience caused,
Megan | Customer Care Specialist
Great staff and knowledge
5 september 2026
Great service from Bensons
Lyndsey at Bensons in Paisley was highly professional, friendly and helpful for my search for my new bed. There was a great choice of mattresses and bed frames.
3 september 2026
Not pushy
Knowledgeable staff who knew their product and allowed time for different beds and mattresses to be tried without any "hard sell".
4 september 2026
Bensons for beds exceptional delivery…
Bensons for beds exceptional delivery and customer care
2 september 2026
Review zonder uitnodiging
new bed
Exellent service. Jaz was very helpful and attentive. All the staff were top class on 28th August
28 augustus 2026
Antwoord van Bensons For Beds - Paisley Abbtsch682
Hello,
Thank you for your fantastic feedback! 😊 We're delighted to hear that you received excellent service from Jaz and the rest of the team during your visit on 28th August.
It's wonderful to know that Jaz was so helpful and attentive, and that the whole team provided a top-class experience. We'll be sure to pass on your kind words, as recognition like this means a lot to our colleagues.
Thank you for choosing Bensons for Beds. We hope you enjoy your new purchase and look forward to welcoming you again in the future,
Megan | Customer Care Specialist⭐
A first class job from store to…
A first class job from store to delivery. Friendly helplful staff. A good range of Mattresses .
30 augustus 2026
Antwoord van Bensons For Beds - Paisley Abbtsch682
Hi David,
Thank you for your fantastic review! 😊 We're delighted to hear you had a first-class experience from the showroom right through to delivery. It's wonderful to know our friendly, helpful team and wide range of mattresses helped you find the perfect choice. Thank you for choosing us, and we hope you enjoy many comfortable nights ahead,
Megan | Customer Care Specialist
Everything went like clockwork..from a…
Everything went like clockwork..from a really helpful sales person to great communication on delivery dates and progress of the order. Delivery was too expensive compared to other retailers
28 augustus 2026
We have had a good experience with BFB
We have had a good experience with BFB. It was good to try the mattress and then decide. I had ordered earlier online and it didn't suit us. The sales person are fantastic here and helped select the type of mattress we were looking for.
25 augustus 2026
Superb customer service- from great…
Superb customer service- from great advice, attention to detail and just being really really knowledgeable and friendly
23 augustus 2026
Excellent Service
We purchased a base, a mattress and a headboard and included the recycle and build service. The staff in the store were knowledgeable and helpful. We received email updates throughout the whole process. The delivery guys assembled everything quickly and removed all the old items and packaging. Excellent service.
21 augustus 2026
Antwoord van Bensons For Beds - Paisley Abbtsch682
We are thrilled to hear you had such a positive experience with our team! Providing exceptional customer service and a hassle-free delivery experience is our top priority. Thank you for choosing us for your home furnishing needs.
Staff very informative and helpful on…
Staff very informative and helpful on deciding what bed to choose.
24 augustus 2026
Antwoord van Bensons For Beds - Paisley Abbtsch682
Thank you for your kind words! Our staff takes pride in providing exceptional service and helping customers find the perfect bed. We are glad to hear that you had a great experience with us. Have a wonderful day! 😊
The experience has been great
The experience has been great, from the store visit to the delivery and now a few months of using the mattress! Helpful and friendly staff throughout!
18 januari 2026
Antwoord van Bensons For Beds - Paisley Abbtsch682
Thank you for sharing your positive experience with us! We are thrilled to hear that our friendly and helpful staff made your shopping and delivery process seamless. We hope you continue to enjoy your mattress for years to come. Thank you for choosing us!
Sales advice
The salesman went through various options to advise us what was most suitable for our situation
23 augustus 2026
Antwoord van Bensons For Beds - Paisley Abbtsch682
Thank you for your amazing feedback! We are thrilled to hear that our salesman provided you with a thorough and informative consultation to find the best solution for you. We appreciate your trust in our services.
Delivery was prompt
Delivery was prompt, staff polite and respectful. Very happy with service
20 augustus 2026
Antwoord van Bensons For Beds - Paisley Abbtsch682
We're so pleased to hear that your delivery was prompt and that our staff were polite and respectful. Thank you for sharing your positive experience!
Team Bensons
Excellent sales staff
Good communication throughout purchase to delivery. Knowledgeable sales staff.Good selection of products.
14 augustus 2026
Antwoord van Bensons For Beds - Paisley Abbtsch682
Thank you for your wonderful feedback! We're delighted to hear that you experienced good communication throughout your purchase and delivery. It's also great to know that our sales staff were knowledgeable and that you appreciated our selection of products.
Team Bensons
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