Popped in for a look, ended up buying a headboard in the 20% off deal Barry was very helpful during the ordering process and explained when delivery would be
Locatie
Wijzig locatieUnit 9 Abbotsinch Retail Park, Washington Road, PA3 4EP Paisley, Renfrewshire, GB
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Lees wat reviewers zeggen
From the first experience in store with Heather the sales assistant to the delivery men and after sales with Andy was exceptional. Had a slight issue with the footboard of the bed and it was resolve... Toon meer
Bedrijf heeft geantwoord
This was our second time as our first delivery our bed wouldn't go upstairs as stair well too tight .We got our second delivery and the bed was smaller and delivery was very straight forward delivery... Toon meer
Bedrijf heeft geantwoord
Order and delivery went well. Unfortunately the rear cover on the headboard was all burst open. The installer must have seen this but said nothing. Perhaps too many deliveries to make and everything w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Paisley Abbtsch682
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 9 Abbotsinch Retail Park, Washington Road, PA3 4EP, Paisley, Renfrewshire, Verenigd Koninkrijk
- 1418896299
4,9
Uitstekend
741 reviews
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Zo gebruikt dit bedrijf Trustpilot
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Overall a good experience.
We had a very good experience from entering Benson's paisley store. No pressure and advice on hand when required from very friendly staff. The communication leading up to delivery was also spot on. Confirmation of date, and the delivery slot provided, and a call from the driver on the day. On arrival the mattress was placed in the required room. The only slight hiccup in the whole process has been the offgassing and accompanying unpleasant smell from the mattress. The advice leaflet packed within the plastic wrap does detail this but it's still quite unpleasant. This is ongoing without much improvement after 4 days despite use of fans, air purifiers and leaving windows open. I assume it's particularly to the 'i-gel' type we purchased as have never come across this before. Fingers crossed this reduces soon. This is an update to a previous review from the day of delivery following a second review request from Trust Pilot. Further update nearly a month in and the smell has almost gone. It's still there if you happen to leave the room closed up for several hours and occasionally get a waft when sitting down initially on mattress. Considering the not insubstantial cost maybe the manufacturer could handle the offgassing before dispatch to customer.
27 september 2026
Antwoord van Bensons For Beds - Paisley Abbtsch682
Thanks very much for your kind words Scott as we aim to achieve the very best customer service.
Antwoord van Bensons For Beds - Paisley Abbtsch682
Thank you for your kind words! We take pride in our knowledgeable and helpful staff and are pleased to know we could assist you. Come back anytime!
Frank who fitted my carpet was very…
Frank who fitted my carpet was very professional . He made an excellent job of fitting my carpet and was very tidy. My overall experience with Bensons for Bed has been very positive.
14 september 2026
Antwoord van Bensons For Beds - Paisley Abbtsch682
Thank you for your wonderful review! We are so pleased to hear that the professional who fitted your carpet did an excellent and tidy job. It's fantastic to know that your overall experience with us has been very positive.
Team Bensons
I’m very happy with the service…
I’m very happy with the service provided when I purchased my bed . The in store service was great and the staff were very knowledgeable, and the delivery and build was seamless. Very pleased with my bed it’s perfect 👌
17 september 2026
Antwoord van Bensons For Beds - Paisley Abbtsch682
Thank you for taking the time to leave us a positive review! We're thrilled to hear that our in-store service and staff exceeded your expectations. We take pride in providing seamless delivery and build services to ensure our customers are completely satisfied with their purchase. Enjoy your new bed! 😊
Everything went smoothly we had no…
Everything went smoothly we had no issues what so ever from walking into the store to deliver
17 september 2026
Antwoord van Bensons For Beds - Paisley Abbtsch682
Thank you for your wonderful review! We're thrilled to hear that your experience was smooth from start to finish. Our team works hard to ensure everything goes perfectly, and your feedback means a lot to us. We look forward to serving you again soon!
Antwoord van Bensons For Beds - Paisley Abbtsch682
Thank you for your kind words! We truly pride ourselves on providing exceptional customer service. Our team is always here to assist and share their expertise. We can't wait to see you again! 😊
Would highly recommend bensons!!!
Very knowledgeable and helpful staff regarding range of products and matching me with the right mattress. From purchase to delivery the service was outstanding!!!
7 september 2026
Antwoord van Bensons For Beds - Paisley Abbtsch682
We're thrilled to hear our team helped you find the perfect mattress! Knowing you received knowledgeable advice and outstanding service from purchase right through to delivery is fantastic feedback.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Good friendly service
6 september 2026
Antwoord van Bensons For Beds - Paisley Abbtsch682
We're delighted to hear you received good, friendly service! Creating a welcoming and positive experience for our customers is so important to us, and we really appreciate you taking the time to share your feedback.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Order and delivery went well
Order and delivery went well. Unfortunately the rear cover on the headboard was all burst open. The installer must have seen this but said nothing. Perhaps too many deliveries to make and everything was rushed. Visited shop who advised to contact customer services. I contacted customer services who immediately accepted there was a fault, confirmed shop had noted it and arranged for a replacement, this takes another month.
7 september 2026
Antwoord van Bensons For Beds - Paisley Abbtsch682
Hello,
Thank you for your review.
We understand your frustration, particularly as the damage appears to have been visible during installation and was not brought to your attention at the time. This is certainly not the experience we want for our customers, and we appreciate why this left you feeling disappointed.
We appreciate you bringing this matter to our attention, and your comments regarding both the installation experience and the replacement lead time will be shared with the relevant teams as valuable feedback for improvement.
Please accept our apologies for the inconvenience caused,
Megan | Customer Care Specialist
Great staff and knowledge
5 september 2026
Antwoord van Bensons For Beds - Paisley Abbtsch682
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our staff. Their knowledge and dedication are what set us apart. We look forward to serving you again soon!
Bensons for beds exceptional delivery…
Bensons for beds exceptional delivery and customer care
2 september 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Paisley Abbtsch682
Thank you for your wonderful feedback! We're thrilled to hear that you had an exceptional experience with our delivery and customer care. Our team works hard to ensure every customer is satisfied, and your kind words motivate us to keep up the great work. We appreciate your support!
new bed
Exellent service. Jaz was very helpful and attentive. All the staff were top class on 28th August
28 augustus 2026
Antwoord van Bensons For Beds - Paisley Abbtsch682
Hello,
Thank you for your fantastic feedback! 😊 We're delighted to hear that you received excellent service from Jaz and the rest of the team during your visit on 28th August.
It's wonderful to know that Jaz was so helpful and attentive, and that the whole team provided a top-class experience. We'll be sure to pass on your kind words, as recognition like this means a lot to our colleagues.
Thank you for choosing Bensons for Beds. We hope you enjoy your new purchase and look forward to welcoming you again in the future,
Megan | Customer Care Specialist⭐
A first class job from store to…
A first class job from store to delivery. Friendly helplful staff. A good range of Mattresses .
30 augustus 2026
Antwoord van Bensons For Beds - Paisley Abbtsch682
Hi David,
Thank you for your fantastic review! 😊 We're delighted to hear you had a first-class experience from the showroom right through to delivery. It's wonderful to know our friendly, helpful team and wide range of mattresses helped you find the perfect choice. Thank you for choosing us, and we hope you enjoy many comfortable nights ahead,
Megan | Customer Care Specialist
Antwoord van Bensons For Beds - Paisley Abbtsch682
Thank you for your wonderful feedback! We're thrilled to hear you had an excellent experience with our friendly and helpful staff. We strive to create a welcoming environment for all our customers. We look forward to serving you again soon!
Everything went like clockwork..from a…
Everything went like clockwork..from a really helpful sales person to great communication on delivery dates and progress of the order. Delivery was too expensive compared to other retailers
28 augustus 2026
Antwoord van Bensons For Beds - Paisley Abbtsch682
Thank you for your positive feedback! We're thrilled to hear that our team provided excellent service and communication. We strive to offer the best experience possible. We appreciate your input on delivery costs and will take it into consideration as we continue to improve. Thank you for choosing us!
We have had a good experience with BFB
We have had a good experience with BFB. It was good to try the mattress and then decide. I had ordered earlier online and it didn't suit us. The sales person are fantastic here and helped select the type of mattress we were looking for.
25 augustus 2026
Antwoord van Bensons For Beds - Paisley Abbtsch682
Thank you for sharing your experience, Mr Singh. We're thrilled to hear that our sales team was able to help you find the perfect mattress after your previous online order didn't meet your needs. Thanks for giving us another chance to provide you with a great sleep solution!
Megan | Customer Care Specialist
Superb customer service- from great…
Superb customer service- from great advice, attention to detail and just being really really knowledgeable and friendly
23 augustus 2026
Antwoord van Bensons For Beds - Paisley Abbtsch682
We're thrilled to hear that our customer service exceeded your expectations! Our team prides ourselves on providing knowledgeable, attentive, and friendly service to all our valued customers. Thank you for choosing us,
Megan | Customer Care Specialist
Excellent Service
We purchased a base, a mattress and a headboard and included the recycle and build service. The staff in the store were knowledgeable and helpful. We received email updates throughout the whole process. The delivery guys assembled everything quickly and removed all the old items and packaging. Excellent service.
21 augustus 2026
Antwoord van Bensons For Beds - Paisley Abbtsch682
We are thrilled to hear you had such a positive experience with our team! Providing exceptional customer service and a hassle-free delivery experience is our top priority. Thank you for choosing us for your home furnishing needs.
The experience has been great
The experience has been great, from the store visit to the delivery and now a few months of using the mattress! Helpful and friendly staff throughout!
18 januari 2026
Antwoord van Bensons For Beds - Paisley Abbtsch682
Thank you for sharing your positive experience with us! We are thrilled to hear that our friendly and helpful staff made your shopping and delivery process seamless. We hope you continue to enjoy your mattress for years to come. Thank you for choosing us!
Sales advice
The salesman went through various options to advise us what was most suitable for our situation
23 augustus 2026
Antwoord van Bensons For Beds - Paisley Abbtsch682
Thank you for your amazing feedback! We are thrilled to hear that our salesman provided you with a thorough and informative consultation to find the best solution for you. We appreciate your trust in our services.
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