We visited Benson for Beds at Solihull Retail Park and the service and attention to detail was fantastic. We felt truly looked after by Liz who took the time to show us the different products and opti... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 4 Solihull Retail Park, Chalford Way, B90 4LD Solihull, West Midlands, GB
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Lees wat reviewers zeggen
Olivia was so great and patient with me, she tracked a bed I wanted, and then as I discussed my child, she advised me of another small double, bed that I was not aware of that was more practical so... Toon meer
Bedrijf heeft geantwoord
Great service in store, quick and efficient service. Excellent customer service and product knowledge too. Pity that was followed by too many ’spam’ text messages thereafter, mainly pestering... Toon meer
Bedrijf heeft geantwoord
Olivia was very pleasant and helpful, also patient. It was an enjoyable experience with a lot of laughs!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Solihull
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 4 Solihull Retail Park, Chalford Way, B90 4LD, Solihull, West Midlands, Verenigd Koninkrijk
4,7
Uitstekend
181 reviews
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Mattress purchase Solihull
We visited the sears retail park branch in Solihull on 27th July for a new king size mattress. We had an idea of what we wanted and budget. Jess was both knowledgeable and friendly, and a great salesperson! She gave us several options and went through the benefits of each mattress we tried. She was really patient as we made our minds up and it made us want to make a purchase because we weren’t being pushed to!
Our bed was delivered on Monday 18th August by Jay and Kieran and they were very polite and efficient.
Thanks for our wonderful new mattress- we are getting much better sleep now. Thanks to Jess again.
27 juli 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Solihull
We're happy to hear that you had a great experience purchasing your new king-size mattress. It's great to know that the sales assistant was knowledgeable and helpful, and that the delivery team was polite and efficient. We appreciate your feedback and are glad you're enjoying better sleep now. Take care, Megan at Customer Care
Your staff were so very helpful and…
Your staff were so very helpful and were able to provide the exact mattress I needed to be able to take it away same day. Was meant to be, even class it as a miracle!
14 augustus 2025
Antwoord van Bensons For Beds - Solihull
We're happy to hear that our staff were helpful and that you found the perfect mattress! We appreciate you sharing your positive experience; it sounds like everything aligned perfectly for you. Take care, Megan at Customer Care
Great service and price from Bensons
From ordering in the shop to delivery yhe staff i dealt with were courteous. The delivery guys even took their shoes off before going upstairs. The bed arrived at the time wen had been told. Easy to assemble and looks great in the room.
14 augustus 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Solihull
We appreciate you taking the time to share your feedback. We're happy to hear that the staff you interacted with were courteous and that the delivery team took great care during the process. It's great the bed was easy to assemble and looks great! Take care, Megan at Customer Care
The welcome from the lady serving…
The welcome from the lady serving myself was very friendly, the knowledge of the range of beds was fantastic and overall very professional.
I would definitely return and also recommend Bensons for Beds
11 augustus 2025
Antwoord van Bensons For Beds - Solihull
Thank you for your kind words! We strive to provide exceptional customer service and are thrilled to hear that we met your expectations. We would love to have you back and thank you for recommending Bensons for Beds.
Steve was very helpful and I got what I…
Steve was very helpful and I got what I wanted.
9 augustus 2025
Antwoord van Bensons For Beds - Solihull
We're thrilled to hear that Steve provided you with excellent assistance and helped you find what you were looking for. Thank you for choosing our business, Megan at Customer Care
The customer service was second to none…
The customer service was second to none and we were shown beds that fitted our budget.
6 augustus 2025
Antwoord van Bensons For Beds - Solihull
Thank you for your kind words! Our team strives to provide exceptional customer service and we always aim to find options that fit your budget. We look forward to seeing you again in the future, Megan at Customer Care
Good Experience
The experience at the Showroom was good and so was the delivery of our new Simba Mattress. The delivery men Simon and Josh introduced themselves. They were pleasant, efficient, informative, and respectful.
We had paid for our old mattress to be taken away and recycled too.
6 augustus 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Solihull
Thank you for sharing your positive experience at our Showroom and with our team members, Simon and Josh. We are glad to hear that they provided excellent service during the delivery of your new Simba Mattress. Our team takes pride in being pleasant, efficient, informative, and respectful. Thank you for also choosing to have your old mattress recycled with us. We appreciate your support, Megan at Customer Care
Excellent service from Stephen
Excellent service from Stephen. Helpful and knowledgeable about products
30 juli 2025
Antwoord van Bensons For Beds - Solihull
Thank you for your kind words, We're thrilled to hear that our customer service met your expectations. We strive to provide top-notch assistance and expertise to all of our clients. We appreciate your support!
Friendly helpful and nice
29 juli 2025
Antwoord van Bensons For Beds - Solihull
Thank you for your kind words! We're so happy to hear that our team provided you with friendly and helpful service. We strive to make every customer's experience a positive one. Thanks for choosing our business, Megan at Customer Care
Excellent
The store staff were friendly professional and knowledgeable and the delivery men Colin and Steve were on time, polite, friendly and helpful. The product was as described and is great quality.
23 juli 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Solihull
Thank you for your kind words! We pride ourselves on providing exceptional service and high-quality products. Our team at the store and our delivery staff always strive to exceed customer expectations. We are delighted that you had a positive experience with us, Megan at Customer Care
Steve was excellent
Steve was excellent, he accommodated our sense of humour and answered every question asked. We had a great time selecting our mattress, Steve listened to our needs and directed us through all of the suitable options. All round a very enjoyable experience.
22 juli 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Solihull
Thank you for sharing your positive experience with Steve! We're thrilled to hear that he provided excellent customer service by listening to your needs and making the process enjoyable for you. It's our goal to provide top-notch service and we're glad that Steve was able to deliver. Thank you for choosing us for your mattress needs, Megan at Customer Care!
Very friendly and helpful staff
23 juli 2025
Antwoord van Bensons For Beds - Solihull
Thank you for your kind words! Our staff takes pride in providing excellent customer service. We are happy to hear that you had a positive experience. We look forward to seeing you again soon, Megan at Customer Care
Jess was an amazing help during our…
Jess was an amazing help during our search for a bed
23 juli 2025
Antwoord van Bensons For Beds - Solihull
Thank you for your positive feedback! We are so glad to hear that Jess provided exceptional assistance during your bed search. We strive to provide excellent service to all our customers and we are happy to know that Jess exceeded your expectations. Thank you for choosing us for your bed needs, Megan at Customer Care
Lovely buying experience
Popped into Bensons to have a look at headboards. I came out with a wardrobe and a bed! Steve, the sales advisor gave good old fashioned customer service - respectful and listened to understand my preferences. He gave detailed information about the products and then just let me do the buying so to speak.
I was surprised by the fabulous range of wardrobes they had (thought it was only beds), and the promotion that was available was too good to pass by.
1 juli 2025
Antwoord van Bensons For Beds - Solihull
Thank you for your wonderful review! We are thrilled to hear that our sales advisor, Steve, provided you with excellent service and helped you find the perfect wardrobe and bed. Thank you for choosing Bensons for your furniture needs and taking advantage of our current promotion,
Megan at Customer Care
Great Customer Service
Jess, who advised me and helped me choose the best mattress for me was brilliant. She was friendly and knowledgeable and helped me through each step of the purchase. The range of goods available and the price ranges were excellent.
12 juni 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Solihull
We appreciate you sharing your positive experience with us John! We are so glad to hear that our advisor was helpful in guiding you to the perfect mattress. We're happy you found our range and prices excellent. Thanks for your feedback, Megan at Customer Care
I thought you had a good range of beds
I thought you had a good range of beds, and the store had a good feel to it, unlike two others I visited.
The sales lady was really helpful, clearly had a lot of experience.
Only downside was having to wait till the 1st July for delivery.
6 juni 2025
Antwoord van Bensons For Beds - Solihull
We're glad you appreciated our bed selection and store atmosphere. It's great to hear that our sales team member was so helpful. We acknowledge the delivery wait time and appreciate your patience.
Take care, Megan at Customer Care
Well laid out showroom
Well laid out showroom. Assistant was extremely patient and helpful.
22 mei 2025
Antwoord van Bensons For Beds - Solihull
We're glad you enjoyed your experience! It's wonderful to hear our assistant was patient and helpful in our well-organised showroom. Take care, Megan at Customer Care
Outstanding Bensons for Beds’ Thank you Excellent service
Excellent service from the staff in store and delivery gentlemen …..first class
My previous experience was with another well known company D****S.
It will be Bensons for all future purchases for me and my family
Thank you
16 mei 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Solihull
Thank you for your glowing review! We take pride in providing top-notch service both in-store and during delivery. We're honored to have your continued support and look forward to serving you and your family for all future purchases. Thank you for choosing Bensons!
Nothing wrong with the shop or the…
Nothing wrong with the shop or the sales people. But a month and a half a delivery is beyond a joke. I’m now left without a bed.! For a long time
8 mei 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Solihull
We appreciate your feedback and apologise for the unacceptable delivery delay. We'll investigate to see how we can improve our delivery times in the future. Thank you, Megan at Customer Care
Great service from Gabbi the moment we…
Great service from Gabbi the moment we walked through the door. Helpful but not pushy, he guided us to the best bed for us. His boss was equally helpful when we went in to buy, she also offered us really good advice.
6 mei 2025
Antwoord van Bensons For Beds - Solihull
Thank you for taking the time to leave such a positive review! We are thrilled to hear that Gabbi provided great service. Thank you for choosing us!
Sleep well, Team Bensons💜
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