We visited Benson for Beds at Solihull Retail Park and the service and attention to detail was fantastic. We felt truly looked after by Liz who took the time to show us the different products and opti... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 4 Solihull Retail Park, Chalford Way, B90 4LD Solihull, West Midlands, GB
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Lees wat reviewers zeggen
Olivia was so great and patient with me, she tracked a bed I wanted, and then as I discussed my child, she advised me of another small double, bed that I was not aware of that was more practical so... Toon meer
Bedrijf heeft geantwoord
Great service in store, quick and efficient service. Excellent customer service and product knowledge too. Pity that was followed by too many ’spam’ text messages thereafter, mainly pestering... Toon meer
Bedrijf heeft geantwoord
Olivia was very pleasant and helpful, also patient. It was an enjoyable experience with a lot of laughs!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Solihull
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 4 Solihull Retail Park, Chalford Way, B90 4LD, Solihull, West Midlands, Verenigd Koninkrijk
4,7
Uitstekend
181 reviews
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NIce salesman
NIce salesman, very low pressure. Good range for what we wanted.
29 april 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Solihull
We are so happy to hear that you had a positive experience with our salesman and found the perfect product for you without feeling pressured. We strive to make our customers feel comfortable and satisfied. Thank you for choosing us!
Sleep well,
Team Bensons💜
Steve was very supportive and helpful
Steve was very supportive and helpful. Understood my requirements and directed me to a suitable range of products. He was informative, polite, and pleasant. All staff welcomed me and were friendly when I walked in to the store. I have purchased from Bensons before.
25 april 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Solihull
Thank you for choosing Bensons, we're delighted to have helped you find the perfect products to meet your needs. Our knowledgeable and friendly staff are always here to assist you. Thank you for being a returning customer, we truly appreciate your support!
Sleep well, Team Bensons💜
Antwoord van Bensons For Beds - Solihull
I am so happy to hear that our staff was able to provide you with excellent customer service! It's our goal to make every interaction helpful and friendly. Thank you for choosing us.
Sleep well, Team Bensons💜
Everything I would want excellent trouble free experience from a first…
Everything I would want from a first class delivery service. On time, tidy, efficient and very friendly operatives.
Will definitely be using Bensons beds again if only for the quality of delivery.
15 april 2025
Antwoord van Bensons For Beds - Solihull
Thank you for your kind words! Our team strives to provide top-notch service to our customers, and we are thrilled to hear about your positive experience. It means a lot to hear that you will be choosing us again. We look forward to serving you in the future! - Team Bensons 💜
Antwoord van Bensons For Beds - Solihull
Thank you for the incredible review! We appreciate your kind words and are thrilled to hear you had a positive experience with us. Our team is dedicated to providing excellent service every time. See you again soon!
Highly recommend bensons
From ordering and getting amazing advice from sales team especially carol, to superb on time delivery with care from Wayne and Lewis delivery team, I highly recommend going to bensons for your next bed or mattress, over the moon with replacement mattress as I ordered the wrong firmness and bensons replaced for the right firmness thanks to their 40 night promise, thank you so much to staff and delivery team at bensons. All the best Stefan hogan
16 april 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Solihull
Thank you for your amazing review, Stefan! We are thrilled to hear that you received top-notch service from our sales team and delivery team. Our 40 night promise ensures our customers are completely satisfied with their mattress. We appreciate your recommendation and hope you enjoy your new bed. Sweet dreams! 🛏️ #BensonsforBeds
The lady at the shop was so helpful.
The lady at the shop, ordered our bed with due care and attention with making sure all the discounts were added, we got to try each mattress out until we found what worked for us. The delivery went well with 2 men being super helpful and carrying the heavy bed parts to where I needed them. Had plenty of update on when the bed was coming and the instructions were very easy to read.
30 maart 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Solihull
Thank you for your kind words! We strive to provide exceptional service and are delighted to hear that you had a positive experience with our team. We're glad you were able to find the perfect mattress and that the delivery process went smoothly. We appreciate your business and hope you enjoy your new bed!
Very happy :)
Really happy with the service from Benson's. It's my second time using them and can't fault either. The added tip from the delivery team this time about watching out for the bed springing open after the packaging was removed was really helpful because we wouldn't of known otherwise:) thank you, and the fact that the bed was so simple to put together as it came in 2 halves which we wasn't expecting was a very welcome surprise :) from ordering the bed to sleeping in it so far I cannot fault anything :)
31 maart 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Solihull
We're happy to hear that you're pleased with our service and appreciate the delivery team's helpful tip! It's great to know the bed was easy to assemble and that you're enjoying it. Thank you for your positive feedback; we appreciate it. Megan at Customer Care
The customer service is outstanding
The customer service is outstanding! The seller Mr Andy couldn’t be more helpful! Really appreciate the approach and assistance! Now we expect the product will be same level as the Customer Service!
29 maart 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Solihull
We appreciate you taking the time to share your experience. We are so glad to hear that you received outstanding customer service and helpful assistance. We hope you enjoy the product, Megan at Customer Care
My recent experience with Bensons.
The plastic cover the mattress was in was clearly dirty. There was a mark on the mattress. The mattress protector I purchased, the bag it was in, the handle was torn off. Overall, the experience was disappointing due to the delivery of my mattress and how my items were received. Totally disappointing and a shame, as my experience purchasing the mattress was very good. The delivery men were unfriendly and unprofessional.
27 maart 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Solihull
We appreciate you sharing your experience. We're sorry the delivery and condition of your mattress and protector were not satisfactory. We'll address the issues with our delivery team and packaging to ensure better service in the future. Thank you, Megan at Customer Care
Excellent professional advise
Your sales assistant Jess was most informative and helpful which made my purchase and decision much easier
21 maart 2025
Antwoord van Bensons For Beds - Solihull
We appreciate your positive feedback! We're so glad to hear that our sales assistant's knowledge and support made your purchase decision easier. Take care, Megan at Customer Care
Antwoord van Bensons For Beds - Solihull
We appreciate your positive feedback regarding our sales team and service. We are happy to hear that you are very satisfied with us! Take care, Megan at Customer Care
Quick and easy
Very well looked after by a knowledgeable, pleasant and helpful young lady sales assistant. 😀
16 maart 2025
Antwoord van Bensons For Beds - Solihull
We're happy to hear that you had such a positive experience with our sales assistant! We appreciate your kind words and are glad she was so helpful. Take care, Megan at Customer Care
Amazingly helpful
Amazingly helpful. Considerate to my needs. Nothing was too much trouble. Explained all I needed to know. Delivery was well within time frame.
11 maart 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Solihull
We're so happy to hear that our team was helpful and considerate of your needs! It's great to know the delivery was prompt and that we met your expectations. Thank you, Megan at Customer care
Appreciating the buying experience
The sales representative, Stephen was nice & helpful. I had plenty of time to try & compare a few mattresses without any time pressure in the shop. I made order for the mattress. I will give further review once the mattress is delivered.
6 maart 2025
Antwoord van Bensons For Beds - Solihull
We're happy to hear that the sales representative was helpful and that you had a good experience in our shop. We appreciate you taking the time to share your initial impressions, and we look forward to your further review after delivery! Take care, Megan at Customer Care
Bensons beds very knowledgeable
Very knowledgeable and friendly manager, with the right amount of help and left us to try all the options, but on hand when needed. Could not have had a better experience.
28 januari 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Solihull
We're happy to hear that you had such a positive experience! It's great to know that our manager's knowledge and approach met your needs so well. Thank you for your feedback, Megan at Customer Care
Great experience all round
I was attended to by Jess, who couldn’t have been more helpful. I’ve had the experience before - often! - of sales assistants in bed showrooms going straight into a hard sell, and ‘hovering’ around while I tried out mattresses. Jess did neither. She gave me an overview of the mattresses I was interested in and then left me in peace to try them without any pressure. She was nearby should I need to ask questions, but I felt totally unhurried and unpressured, and this is what enabled me to make my decision. It’s also what made me feel confident about buying from Benson’s! She offered to give me a quote for the mattress I liked - again without pressure - which made the purchase (later that day, by telephone) a breeze. I couldn’t be happier with the service I received.
16 februari 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Solihull
We're happy to hear that you had such a positive experience. It's great to know that you felt comfortable and unpressured during your visit, and we appreciate you mentioning how helpful our team member was. Thank you for sharing your feedback, Megan at Customer Care
I was welcomed in a friendly manner and…
I was welcomed in a friendly manner and offered some really good advice about purchasing a mattress. I was then invited to try out the mattresses and left to do so with my sister and my friend. I loved the fact that the sales assistant wasn’t constantly giving all the sales patter whilst I was looking.
8 februari 2025
Review zonder uitnodiging
Antwoord van Bensons For Beds - Solihull
We appreciate you sharing your experience. We're happy to hear that you were welcomed in a friendly manner and offered helpful advice. It's great to know you appreciated being left to try out the mattresses without constant sales pressure. Take care, Megan at Customer Care
Antwoord van Bensons For Beds - Solihull
We appreciate you taking the time to leave us this great review! We are so happy our service was efficient for you. Thank you, Megan at Customer Care
Thank you to your star colleague Carole…
Thank you to your star colleague Carole - great service
22 januari 2025
Antwoord van Bensons For Beds - Solihull
We're happy to hear that you had a great experience with our colleague. We appreciate you taking the time to share your positive feedback!
Take care,
Megan at Customer Care
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