The mattress is great, but the delivery was shocking. Delivery guys were supposed to take the mattress to the room, but told us they couldn’t get it up the stairs, blamed everything on the shop assist... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 2 Bradbeers Retail Park, Hedge End, SO30 2QY Southampton, Hampshire, GB
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Lees wat reviewers zeggen
The staff at Southampton were great. Very friendly and helpful especially Amber. Thank you to the two chaps who put it all together too, sorry didn't catch ur names. If you are moving the delivery add... Toon meer
Bedrijf heeft geantwoord
No pushy salesman very nice experience buying a bed here. Salesman was helpful and knowledgeable. Delivery was great. The guys even took their shoes off to go upstairs. Bed is lovely and so comfortabl... Toon meer
Bedrijf heeft geantwoord
Excellent customer service in store. Knowledgeable & friendly. We were updated regularly with our order and delivery, which arrived exactly when advised. Delivery and assembly of bed was great. Can... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Southampton151
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 2 Bradbeers Retail Park, Hedge End, SO30 2QY, Southampton, Hampshire, Verenigd Koninkrijk
- 1489787983
4,8
Uitstekend
656 reviews
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Helpful staff in shop and also delivery
2 augustus 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
The mattress is great, but delivery was shocking
The mattress is great, but the delivery was shocking. Delivery guys were supposed to take the mattress to the room, but told us they couldn’t get it up the stairs, blamed everything on the shop assistants and left myself and my daughter to struggle and get the mattress up to the bedroom.
27 juli 2026
Antwoord van Bensons For Beds - Southampton151
Thank you for taking the time to leave your feedback.
We're pleased to hear that you're happy with your mattress, but we're sorry to learn that you were disappointed with the delivery experience.
Our delivery teams always aim to complete deliveries safely and, where possible, take items to the room of your choice. However, there are occasions where access restrictions or concerns about potential damage to customers' property may prevent this. This can include narrow stairways, tight turns, or the risk of damaging valuables and items displayed on shelves or nearby furniture. We will ensure your feedback is passed on to the relevant team for review, as we are always looking for ways to improve our service and communication.
Thank you again for bringing this to our attention.
Excellent customer service in store and delivery.
Excellent customer service in store. Knowledgeable & friendly. We were updated regularly with our order and delivery, which arrived exactly when advised.
Delivery and assembly of bed was great.
Cannot fault Benson beds at all throughout whole process.
22 juli 2026
Antwoord van Bensons For Beds - Southampton151
Thank you for your excellent review! We're delighted to hear that you received knowledgeable and friendly service in store and that you were kept informed throughout your order journey. It's great to know your delivery and bed assembly went smoothly and arrived exactly as advised.
We truly appreciate your kind words and are thrilled that we provided such a positive experience from start to finish. Thank you for choosing Bensons! 😊
Our experience from start to finish was…
Our experience from start to finish was excellent. We were kept up to date throughout the waiting time.
22 juli 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Southampton151
Thank you for your wonderful review! We're delighted to hear that you had an excellent experience from start to finish. It's great to know that our regular updates kept you informed throughout the waiting period. We really appreciate your feedback and hope you enjoy your new purchase😊
All good and great advice
23 juli 2026
Antwoord van Bensons For Beds - Southampton151
We're so glad to hear you found our advice helpful and that everything was good! We appreciate your positive feedback.
Team Bensons
Professional service from sales…
Professional service from shop sales staff, the communication of progress of the order, to the delivery staff on the day.
Really pleased all round with Bensons for beds.
19 juli 2026
Antwoord van Bensons For Beds - Southampton151
We're so pleased to hear about the professional service you received from our sales staff, the clear communication regarding your order, and our delivery team. It's wonderful that you are really pleased with us!
Thank you for your positive review - Lauryn at Customer Care 💜
No pushy salesman very nice experience…
No pushy salesman very nice experience buying a bed here. Salesman was helpful and knowledgeable. Delivery was great. The guys even took their shoes off to go upstairs. Bed is lovely and so comfortable. Only problem is there were some pulls on the mattress. I phoned and this was sorted asap. So no issue.
17 juli 2026
Antwoord van Bensons For Beds - Southampton151
We're so pleased to hear about your very nice experience with us! It's wonderful that our salesperson was helpful and knowledgeable, and that your delivery was great, with our team even taking their shoes off. We're glad the mattress issue was sorted quickly.
Team Bensons
Helpful and knowledgeable staff
Helpful and knowledgeable staff. Well laid out showroom wiith good range.
19 juli 2026
Antwoord van Bensons For Beds - Southampton151
We're so pleased to hear that you found our staff helpful and knowledgeable, and that you appreciated our well-laid-out showroom and good range. Thank you for your kind feedback!
Team Bensons
Antwoord van Bensons For Beds - Southampton151
We are so pleased you found our team member helpful and polite, and that they provided you with informative assistance. We truly appreciate your kind words!
Team Bensons
On time and safely delivered.
19 juli 2026
Antwoord van Bensons For Beds - Southampton151
We're so pleased to hear your delivery arrived safely and on time. Thank you for your feedback!
Team Bensons
Well informed on purchase
Well informed on purchase, delivery good and after 1 night bed is comfortable.
9 juli 2026
Antwoord van Bensons For Beds - Southampton151
We're so pleased you felt well-informed about your purchase, that the delivery was good, and that your bed is comfortable after the first night! Thank you for your kind feedback.
Plenty of choices for wardrobes and no…
Plenty of choices for wardrobes and no pushy salesmen, I measured the unit that her indoors wanted and went back and ordered it
Sorted a delivery date that suited us and everything went smoothly from the staff at the store to the delivery Guys. Very impressed and a pleasure
9 juli 2026
Antwoord van Bensons For Beds - Southampton151
We're so pleased to hear you found plenty of wardrobe choices and appreciated our non-pushy sales approach. It's wonderful that ordering and delivery went smoothly, from our store staff to the delivery team.
Really knowledgeable and helpful staff…
Really knowledgeable and helpful staff that helped us choose the correct bed and mattress for our son
5 juli 2026
Antwoord van Bensons For Beds - Southampton151
We're so pleased our knowledgeable and helpful staff assisted you in choosing the correct bed and mattress for your son. Thank you for your wonderful feedback!
Shopping for kids beds
Shopping for kids beds - only shop in retail park with actual kids beds for display - would of liked to have had some more on display - staff very helpful and smooth process
3 juli 2026
Antwoord van Bensons For Beds - Southampton151
Thank you for your feedback! We're glad to hear our staff was helpful and the process was smooth. We appreciate your suggestion for more kids' beds on display and will take it into consideration.
Antwoord van Bensons For Beds - Southampton151
We appreciate your feedback!
Team Bensons
Great delivery
Kept me informed about delivery. Delivery men were fantastic, working in extreme heat. They carried a heavy mattress up over a green to my house and took one away. They were friendly and cheerful.
27 juni 2026
Antwoord van Bensons For Beds - Southampton151
We're so pleased to hear we kept you informed about your delivery! It's wonderful that our delivery team was fantastic, friendly, and cheerful, especially while working in extreme heat and carrying your heavy mattress.
Team Bensons
I was helped by Azad in the Hedge End…
I was helped by Azad in the Hedge End branch. He was really helpful, knowledgeable and made the whole process very simple. Delivery was on the assigned date and time (despite being one of the hottest days of the year) and the guys were again polite, helpful and got the job done quickly. Would definitely recommend Bensons.
27 juni 2026
Antwoord van Bensons For Beds - Southampton151
We're so pleased to hear that our team member was helpful and knowledgeable, making the process simple. It's wonderful that delivery was on time and our delivery team was polite and efficient. Thank you for your kind recommendation!
Team Bensons
The staff at Southampton were great
The staff at Southampton were great. Very friendly and helpful especially Amber. Thank you to the two chaps who put it all together too, sorry didn't catch ur names. If you are moving the delivery address ensure you do it asap as we left if ten days until delivery date and the delivery got moved out by 4 days.
29 juni 2026
Antwoord van Bensons For Beds - Southampton151
We're so pleased to hear our Southampton team provided such friendly and helpful service, especially Amber. It's wonderful that the chaps who assembled everything did a great job. We appreciate your feedback regarding the delivery address change and will take this into consideration.
Team Bensons
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