Azad had fabulous customer service skills in the Hedge End Branch nr Southampton. He was not over pushy with me. Extremely thorough on the whole process. Also I visited several "bed shops", includi... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 2 Bradbeers Retail Park, Hedge End, SO30 2QY Southampton, Hampshire, GB
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Lees wat reviewers zeggen
Benson for beds did a great job, nice and easy from start to finish. Good customer experience. Would definitely use them again.
We went into the Hedge End, Southampton branch after visiting a couple of competitors stores and explained what we wanted and our budget to Jonathan, who managed to find and sell us exactly what we... Toon meer
Bedrijf heeft geantwoord
I like the service delivery which was great. The delivery guys were really polite and prompt. Even the communication of the sales guy was excellent. However the mattress is not something we expect... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Southampton151
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 2 Bradbeers Retail Park, Hedge End, SO30 2QY, Southampton, Hampshire, Verenigd Koninkrijk
- 1489787983
4,8
Uitstekend
711 reviews
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Azura at hedge end branch was fantastic!
We visited bensons in hedge end and were helped by a wonderful young lady called Azura. She went above and beyond to help us find the best mattress and for the best price. We are very happy with our mattress and would highly recommend Bensons for beds.
25 juli 2026
Antwoord van Bensons For Beds - Southampton151
Thank you for the kind words and recommendation! Our team at Bensons is dedicated to providing exceptional service and finding the perfect mattress for our customers. We are glad to hear that Azura went above and beyond for you. We look forward to serving you again in the future. Sleep well on your new mattress!
The staff are all polite and attentive
The staff are all polite and attentive. Answered our questions well. Delivery was on time.
14 augustus 2026
Antwoord van Bensons For Beds - Southampton151
Thank you so much for taking the time to share your experience with us! Our team is dedicated to providing exceptional service, and we're thrilled to hear that we were able to answer your questions and deliver on time. We appreciate your business and look forward to serving you again in the future.
Antwoord van Bensons For Beds - Southampton151
Thank you for the positive feedback! We are always striving to provide a happy and friendly experience for all our customers. It means a lot!
Staff helpful and professional
Staff helpful and professional
16 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Southampton151
Thank you for your positive feedback! We strive to provide excellent customer service and are grateful for your recognition of our efforts. We hope to continue serving you in the future.
Antwoord van Bensons For Beds - Southampton151
Thank you for your kind words! We are thrilled to hear that you had a great experience with our service and delivery. Your satisfaction is our top priority, and we look forward to serving you again in the future.
When we went to look at beds
When we went to look at beds, we were surprised how easy it was to find what we were looking for, how simple and quick it was to order what we were looking for and the assistance from the store person was great.
8 augustus 2026
Antwoord van Bensons For Beds - Southampton151
We are thrilled to hear about your positive experience at our store! We strive to make the bed buying process as easy and efficient as possible. Thank you for your kind words and we look forward to assisting you in the future.
Great
My partner and I went to hedge end store to have a look and test some mattresses, we received help from a sales assistant named Azura. She was able to advise us and get a good price with their offers/sale and additional blue light! Waiting on delivery which is next week. Very happy so far and excited.
31 juli 2026
Antwoord van Bensons For Beds - Southampton151
We're so pleased to hear about your positive experience at our store! It's wonderful that our colleague was able to advise you and help you find a great price. We hope you enjoy your new mattress!
Team Bensons
They were very knowledgeable
They were very knowledgeable, provided what we needed, and offered delivery dates that were pretty close to what we needed.
12 augustus 2026
Antwoord van Bensons For Beds - Southampton151
We're so pleased to hear that our team was knowledgeable and provided what you needed. It's wonderful that our delivery dates were close to what you required. Thank you for your kind feedback!
Team Bensons
Bensons has a good range of mattresses…
Bensons has a good range of mattresses and we visited four local shops before Bensons. Looking for a hybrid mattress that can cope with the heat , we found several models. Nathan in the Hedge end store was very helpful in explaining the differences that helped us make our decision. He was not pushy and allowed us time to roam around and try them. He got us a good deal with some pillows that we wanted. Bed was delivered two weeks later and the delivery men were very polite and careful not to damage anything while transporting it upstairs. The mattress is higher than what we were used to but feels comfy. Only thing that’s to be seen is whether the mattress lasts a few years. Bought theKaymed item 5000 mattress .
10 augustus 2026
Antwoord van Bensons For Beds - Southampton151
Hi Arun,
Thank you for your fantastic review! 😊 We're delighted to hear that Nathan at our Hedge End store helped you find the right hybrid mattress and gave you the time and information you needed to make an informed decision. It's wonderful to know you found a great deal and enjoyed a relaxed, no-pressure shopping experience.
Thank you for your kind words and for choosing us after visiting several retailers. We hope your new mattress continues to provide many comfortable and restful nights for years to come,
Megan | Customer Care Specialist✨
Excellent service throughout
Excellent service throughout, our requirements were listened and adhered to. Stress free and easy from start to finish. Highly recommend.
9 augustus 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Southampton151
Thank you for your wonderful feedback! We're delighted to hear that our service was excellent throughout and that your requirements were listened to and adhered to. It's fantastic that your experience was stress-free and easy from start to finish.
Team Bensons
I like the service delivery which was…
I like the service delivery which was great. The delivery guys were really polite and prompt. Even the communication of the sales guy was excellent.
However the mattress is not something we expected. Too firm for our backs causing us back ache every now and then.
5 augustus 2026
Antwoord van Bensons For Beds - Southampton151
We're delighted to hear about your positive experience with our service delivery, polite and prompt delivery team, and excellent communication from our sales representative. We're truly sorry that the mattress firmness is causing you discomfort. We have contacted you regarding the 40 night comfort guarantee.
Thank you for your review - Lauryn at Customer Care
Antwoord van Bensons For Beds - Southampton151
We're so pleased you had such a great experience with our service and that our delivery team was polite and efficient. Thank you for your kind words!
Team Bensons
Antwoord van Bensons For Beds - Southampton151
We're so glad to hear you had a positive experience with us. We truly appreciate your kind words
Helpful staff in shop and also delivery
2 augustus 2026
Antwoord van Bensons For Beds - Southampton151
We are so pleased to hear that our staff in the shop and our delivery team were helpful. Thank you for your wonderful feedback!
Team Bensons
The mattress is great, but delivery was shocking
The mattress is great, but the delivery was shocking. Delivery guys were supposed to take the mattress to the room, but told us they couldn’t get it up the stairs, blamed everything on the shop assistants and left myself and my daughter to struggle and get the mattress up to the bedroom.
27 juli 2026
Antwoord van Bensons For Beds - Southampton151
Thank you for taking the time to leave your feedback.
We're pleased to hear that you're happy with your mattress, but we're sorry to learn that you were disappointed with the delivery experience.
Our delivery teams always aim to complete deliveries safely and, where possible, take items to the room of your choice. However, there are occasions where access restrictions or concerns about potential damage to customers' property may prevent this. This can include narrow stairways, tight turns, or the risk of damaging valuables and items displayed on shelves or nearby furniture. We will ensure your feedback is passed on to the relevant team for review, as we are always looking for ways to improve our service and communication.
Thank you again for bringing this to our attention.
Excellent customer service in store and delivery.
Excellent customer service in store. Knowledgeable & friendly. We were updated regularly with our order and delivery, which arrived exactly when advised.
Delivery and assembly of bed was great.
Cannot fault Benson beds at all throughout whole process.
22 juli 2026
Antwoord van Bensons For Beds - Southampton151
Thank you for your excellent review! We're delighted to hear that you received knowledgeable and friendly service in store and that you were kept informed throughout your order journey. It's great to know your delivery and bed assembly went smoothly and arrived exactly as advised.
We truly appreciate your kind words and are thrilled that we provided such a positive experience from start to finish. Thank you for choosing Bensons! 😊
Our experience from start to finish was…
Our experience from start to finish was excellent. We were kept up to date throughout the waiting time.
22 juli 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Southampton151
Thank you for your wonderful review! We're delighted to hear that you had an excellent experience from start to finish. It's great to know that our regular updates kept you informed throughout the waiting period. We really appreciate your feedback and hope you enjoy your new purchase😊
All good and great advice
23 juli 2026
Antwoord van Bensons For Beds - Southampton151
We're so glad to hear you found our advice helpful and that everything was good! We appreciate your positive feedback.
Team Bensons
Professional service from sales…
Professional service from shop sales staff, the communication of progress of the order, to the delivery staff on the day.
Really pleased all round with Bensons for beds.
19 juli 2026
Antwoord van Bensons For Beds - Southampton151
We're so pleased to hear about the professional service you received from our sales staff, the clear communication regarding your order, and our delivery team. It's wonderful that you are really pleased with us!
Thank you for your positive review - Lauryn at Customer Care 💜
No pushy salesman very nice experience…
No pushy salesman very nice experience buying a bed here. Salesman was helpful and knowledgeable. Delivery was great. The guys even took their shoes off to go upstairs. Bed is lovely and so comfortable. Only problem is there were some pulls on the mattress. I phoned and this was sorted asap. So no issue.
17 juli 2026
Antwoord van Bensons For Beds - Southampton151
We're so pleased to hear about your very nice experience with us! It's wonderful that our salesperson was helpful and knowledgeable, and that your delivery was great, with our team even taking their shoes off. We're glad the mattress issue was sorted quickly.
Team Bensons
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